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Savoy Le Grand Hotel Marrakech

5-star hotel
Av. Prince Moulay Rachid, Marrakech 4000005243-51000
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2,037 reviews
High-end hotel featuring multiple bars & restaurants, plus a spa, 2 outdoor pools & a gym.

8 top things to know

Guests mentioned the rooms are large
The rooms are large and comfy.
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4 min drive to La Mamounia
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11 min drive to Marrakesh Menara
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Guests praised the concierge but some disliked the room service
Certainly best concierge!
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Guests praised the polished restaurant
The buffet breakfast was a delight.
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Some guests complained about the grounds
Room was on ground floor with lots of people passing by during the night so we got very little sleep.
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One of the few hotels in the area with an indoor pool
Pool area is well maintained and buffer food is good.
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Some guests complained about the Wi-Fi quality
- And finally Wifi is very bad if you're planning to work !
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Location summary

Neighborhood: Hivernage
Good for visitors
Upscale district with smart dining, cocktail lounges & nightclubs, plus landscaped Menara Gardens.
hotel's location on maphotel's location on map

Map data ©2022
Map data ©2022
500 m 
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Buddha-Bar
Restaurant
6 sec
Restaurant Manchego
Restaurant
3 min
Le Panoramique
Buffet restaurant
2 min
La Villa Canaille
French restaurant
3 min
Restaurant Le 6 Marrakech
Restaurant
2 min
Restaurant le code |
Restaurant
4 min
Be Wok
Sushi restaurant
3 min
La Cour des Lions
Fine dining restaurant
5 min
La Table Du Marché Menara Mall
Fast food restaurant
3 min
Marrakesh Menara Airport
Taxi
11 min
Transit
18 min
Menara Mall
Walking
48 sec
Le Meridien
Walking
4 min
Sofitel
Walking
10 min
Jardin Menara
Walking
11 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

People often mention

Fitness
Mentioned in 183 Google reviews
22% unfavorable70% positive
Pool
Mentioned in 102 Google reviews
14% unfavorable83% positive
Service
Mentioned in 412 Google reviews
31% unfavorable62% positive
Bar
Mentioned in 53 Google reviews
40% unfavorable55% positive
Property
Mentioned in 372 Google reviews
15% unfavorable81% positive
Sleep
Mentioned in 74 Google reviews
78% unfavorable18% positive
Bathroom
Mentioned in 65 Google reviews
66% unfavorable25% positive
Atmosphere
Mentioned in 104 Google reviews
3% unfavorable95% positive
Food
Mentioned in 77 Google reviews
26% unfavorable66% positive
Amenities
Mentioned in 62 Google reviews
56% unfavorable37% positive
Nightlife
Mentioned in 31 Google reviews
45% unfavorable42% positive
Wellness
Mentioned in 37 Google reviews
32% unfavorable59% positive
Location
Mentioned in 176 Google reviews
5% unfavorable84% positive
Breakfast
Mentioned in 146 Google reviews
20% unfavorable77% positive
Cleanliness
Mentioned in 125 Google reviews
33% unfavorable62% positive
Safety
Mentioned in 25 Google reviews
76% unfavorable24% positive
Family
Mentioned in 34 Google reviews
18% unfavorable74% positive
Spa
Mentioned in 30 Google reviews
27% unfavorable67% positive
Business
Mentioned in 19 Google reviews
37% unfavorable42% positive
Accessibility
Mentioned in 18 Google reviews
67% unfavorable11% positive
Parking
Mentioned in 14 Google reviews
50% unfavorable43% positive
Transit
Mentioned in 22 Google reviews
36% unfavorable41% positive
Restaurant
Mentioned in 48 Google reviews
10% unfavorable83% positive
Entertainment
Mentioned in 12 Google reviews
75% unfavorable0% positive
Kitchen
Mentioned in 14 Google reviews
79% unfavorable21% positive
Couples
Mentioned in 8 Google reviews
12% unfavorable50% positive
Gym
Mentioned in 10 Google reviews
40% unfavorable30% positive
Wi-fi
Mentioned in 14 Google reviews
64% unfavorable29% positive
Air conditioning
Mentioned in 8 Google reviews
88% unfavorable12% positive

Photos

Exterior
Food & Drink
Amenities
Bedroom

About this hotel

Among the restaurants of the bustling Hivernage district, this high-end hotel is 3 km from the stalls and entertainers in Jemaa el-Fnaa square, and 4 km from Marrakech Menara Airport.

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Popular amenities

  • Pool
  • Spa
  • Breakfastfree
  • Wi-Fifree

Web results

 https://www.savoylegrandhotelmarrakech.com
Hotel Marrakech - hotel 5 étoiles centre ville - Savoy
Niché en plein centre de Marrakech à 5 min de la mythique place Jamaa el Fna et du centre-ville à côté du grand centre commercial MENARA MALL et disposant ...
 https://www.booking.com › ... › savoy-le-grand.fr.html
Savoy Le Grand Hotel Marrakech - Booking.com
Le Savoy Le Grand Hotel est situé à Marrakech, à 500 mètres des jardins de la Ménara. Cet hôtel propose une piscine extérieure, un barbecue et une connexion Wi- ...
 https://www.tripadvisor.fr › ... › Hôtels Marrakech
Savoy Le Grand Hotel Marrakech (Maroc) : tarifs 2022 mis à ...
Savoy Le Grand Hotel Marrakech, Marrakech dès 155€ sur Tripadvisor: Consultez les 2 824 avis de voyageurs, 1 981 photos, et les meilleures offres pour Savoy ...

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Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
Rooms2.5Location4.7Service3.0

Ratings by traveler type

  • Families
    3.8/5
    Rooms
    2.2
    • Guests liked the large rooms, though some said they were dated & cleanliness & maintenance could be improved
    • Some guests mentioned the bathrooms could be improved
    Location
    4.7
    • Near the city center; shopping, restaurants & bars nearby
    • Parking available
    • Near the airport
    Service
    3.0
    • Guests appreciated the friendly staff
    • Some guests said management could be improved
  • Couples
    3.6/5
    Rooms
    2.6
    • Guests liked the large rooms, though some said cleanliness & maintenance could be improved
    • Some guests mentioned the bathrooms could be improved
    Location
    4.8
    • Near the city center; shopping nearby
    Service
    2.9
    • Guests appreciated the friendly staff
    • Guests enjoyed the pool
  • Solo
    3.9/5
    Rooms
    2.6
    • Guests liked the large rooms, though some commented cleanliness could be improved
    • Some guests noted the beds could be improved
    • Some guests mentioned the bathrooms could be improved
    Location
    4.7
    • Shopping nearby
    Service
    3.8
    • Guests appreciated the friendly staff
    • Guests enjoyed the pool
  • Business
    3.8/5
    Rooms
    2.2
    Location
    4.7
    Service
    3.5
    • Guests appreciated the friendly staff

Reviews

People often mention

Fitness
Mentioned in 183 Google reviews
22% unfavorable70% positive
Pool
Mentioned in 102 Google reviews
14% unfavorable83% positive
Service
Mentioned in 412 Google reviews
31% unfavorable62% positive
Bar
Mentioned in 53 Google reviews
40% unfavorable55% positive
Property
Mentioned in 372 Google reviews
15% unfavorable81% positive
Sleep
Mentioned in 74 Google reviews
78% unfavorable18% positive
Bathroom
Mentioned in 65 Google reviews
66% unfavorable25% positive
Atmosphere
Mentioned in 104 Google reviews
3% unfavorable95% positive
Food
Mentioned in 77 Google reviews
26% unfavorable66% positive
Amenities
Mentioned in 62 Google reviews
56% unfavorable37% positive
Nightlife
Mentioned in 31 Google reviews
45% unfavorable42% positive
Wellness
Mentioned in 37 Google reviews
32% unfavorable59% positive
Location
Mentioned in 176 Google reviews
5% unfavorable84% positive
Breakfast
Mentioned in 146 Google reviews
20% unfavorable77% positive
Cleanliness
Mentioned in 125 Google reviews
33% unfavorable62% positive
Safety
Mentioned in 25 Google reviews
76% unfavorable24% positive
Family
Mentioned in 34 Google reviews
18% unfavorable74% positive
Spa
Mentioned in 30 Google reviews
27% unfavorable67% positive
Business
Mentioned in 19 Google reviews
37% unfavorable42% positive
Accessibility
Mentioned in 18 Google reviews
67% unfavorable11% positive
Parking
Mentioned in 14 Google reviews
50% unfavorable43% positive
Transit
Mentioned in 22 Google reviews
36% unfavorable41% positive
Restaurant
Mentioned in 48 Google reviews
10% unfavorable83% positive
Entertainment
Mentioned in 12 Google reviews
75% unfavorable0% positive
Kitchen
Mentioned in 14 Google reviews
79% unfavorable21% positive
Couples
Mentioned in 8 Google reviews
12% unfavorable50% positive
Gym
Mentioned in 10 Google reviews
40% unfavorable30% positive
Wi-fi
Mentioned in 14 Google reviews
64% unfavorable29% positive
Air conditioning
Mentioned in 8 Google reviews
88% unfavorable12% positive
Vinoth Ramanujama month ago on Google
5/5
Best 5star Hotel with excellent Amenities in Marrakesh. Swimming pool is big enough and maintained well. Rooms are neat and clean, especially taps are all working and no leaks which you see in other hotels in Marrakesh. Bar and Spa is …
Best 5star Hotel with excellent Amenities in Marrakesh. Swimming pool is big enough and maintained well. Rooms are neat and clean, especially taps are all working and no leaks which you see in other hotels in Marrakesh. Bar and Spa is attached and wonderful service. Take Moroccan Bath is Spa, staffs are good and 5 star service from them. ATM is located in Lobby, which is safe and secure in Marrakesh, unlike other places.
Overall best stay in Savoy. night clubs are next door, added advantage guys.
Response from the ownera month ago

Dear customer,

Thank you for sending us your feedback, we are very pleased that you enjoyed your stay at Savoy Le Grand Hotel.

Please come back and visit us again soon.

Best regards.

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Christina guilh2 months ago on Google
5/5
Really wonderful hotel with attentive staff, great rooms, and restaurants. The pool was beautiful, but make sure you arrive early to get chairs. There is great food at the hotel and different restaurants. The Moroccan and Italian restaurant …
Really wonderful hotel with attentive staff, great rooms, and restaurants. The pool was beautiful, but make sure you arrive early to get chairs. There is great food at the hotel and different restaurants. The Moroccan and Italian restaurant were both exquisite. Soufiane is the Assistant manager at the Moroccan and Italian restaurant. He was extremely friendly and made us feel like family. He really helps you understand the Moroccan culture and the incredible cuisine. He is the best!
Response from the owner2 months ago

(Translated by Google) Dear Customer,

First of all, we would like to thank you for your testimony after your last stay at Savoy le grand hotel Marrakech.

We are delighted to see how our hotel met your expectations and assure you that it was a great pleasure to see you happy.

We hope to have the pleasure of welcoming you again to make you enjoy a stay as "exceptional" as the previous one!

Cordially

(Original)

Cher client,

Nous voudrions tout d'abord vous remercier pour votre témoignage après votre dernier séjour à Savoy le grand hôtel Marrakech.

Nous sommes ravis de constater à quel point notre hôtel a répondu à vos attentes et vous assure que ce fut un grand plaisir de vous voir content.

Nous espérons avoir le plaisir de vous accueillir à nouveau pour vous faire profiter d'un séjour aussi "exceptionnel" que le précédent !

Cordialement

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Ammar Orfahlia month ago on Google
3/5
The main reason why we stayed here was because of the location. The hotel is located right next to Menara Mall, Buddha Bar and other cafes and restaurants.
The pool was big but uncomfortably cold, some days I couldn’t swim because of …
The main reason why we stayed here was because of the location. The hotel is located right next to Menara Mall, Buddha Bar and other cafes and restaurants.
The pool was big but uncomfortably cold, some days I couldn’t swim because of how cold the water was.
The rooms were decent and large, but they are old and need refurbishing. I also had an issue with the shower as the water was as flooding everywhere. They said they’ll fix it but the issue was not resolved. The rooms definitely not 5* hotel standards.
The breakfast was good, but the service is very slow, and they only give their full attention to you if you tip. The croissants were really bad though.
Reception, housekeeping, and security staff were really nice and friendly. Restaurant and bar staff weren’t as good and the service is pretty slow.
Overall, the hotel doesn’t feel like a 5* hotel. It is getting old and the service isn’t as good compared to other 5* hotels.
Response from the ownera month ago

Dear Valued Costumer,

Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards and see you soon.

Read more
Read less
a User2 weeks ago on Google
4/5
Nice hotel and staff. Pool area is well maintained and buffer food is good.
Only problem is wifi coverage is very patchy in my room. Unless I stand by the door there is little signal and it refuses to connect. Not ideal.
Response from the owner2 weeks ago

Dear Valued Guest,

Firstly, we would like to thank you for your amazing and lovely review following to your recent visit in Savoy le grand hotel Marrakech.

We are enchanted to read that you appreciated the professionalism, the attention and service of our colleagues;

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards and see you soon.

יוליה מיכילישין2 weeks ago on Google
1/5
Nothing good in the hotel.
The food is really bad and expensive, if you order room service you’re about to pay a lot of money for cold food that you will wait to get 2 hours. …
Nothing good in the hotel.
The food is really bad and expensive, if you order room service you’re about to pay a lot of money for cold food that you will wait to get 2 hours.
The pool is so cold, that you just can’t go inside.
If you think to go to the spa, so the massage is really bad and expensive for nothing.
And if you pay to the room service money and expect to get a change, it just will never happened.
Trip typeVacation
Rooms3.0
Service1.0
Location3.0
Response from the owner2 weeks ago

Dear Guest,

We would like to thank you for taking the time to share your feedback about your stay at our hotel.

We are saddened to hear that you haven’t been satisfied with your stay at our hotel and we apologize for the inconveniences you have been through.

We hope we will have the pleasure of welcoming you again at Savoy le grand hotel Marrakech, in order to offer you a better quality of service.

Sincerely yours,

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s0bad3 weeks ago on Google
3/5
The best part about this place was the rooms and the size of the bathroom. The breakfast options are great but the service is absolutely horrible. If you don't tip the waiters to do the most basic thing of bringing you utensils to eat they …
The best part about this place was the rooms and the size of the bathroom. The breakfast options are great but the service is absolutely horrible. If you don't tip the waiters to do the most basic thing of bringing you utensils to eat they will completely ignore you and not help you at all. I sometimes spent 10 minutes just looking around for someone to help and even when I asked for cutlery they never brought it. Keep in mind everything here is charged 40% higher than anywhere else and be prepared to tip people even if they smile at you or else no one will help you. I payed like 90 dh for just an orange juice at the pool bar. The pool area is great for relaxing in the day time but at night some genius had the idea to have a live band play extremely loud music from 10-11pm every night even though there is no one attending.
Rooms5.0
Service1.0
Location3.0
Response from the owner3 weeks ago

Dear guest,

Thank you so much for taking the time to provide us feedback on your recent stay at Savoy le grand hotel Marrakech.

I am so pleased to see that you found the location good as well you appreciate our pool area, however, i'm deeply disappointed that our staff did not meet your expectations on this occasion.

We are constantly training our staff in order to improve their skills and performance. I really hope that this does not stop you from staying again with us in a near future.

Kind Regards,

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Bilkees Bano2 weeks ago on Google
2/5
This is not a 5* hotel, at a push a 4 but what really let's it down is the attitude of the majority of the staff which massively brings down the * rating to a 2. …
This is not a 5* hotel, at a push a 4 but what really let's it down is the attitude of the majority of the staff which massively brings down the * rating to a 2.
First impressions count - ours was unfortunately very poor....
The reception area needs an urgent sprucing up as everything looks 'tired' and old, not at all as the photos on the various websites try to depict. The pool area was lovely as was the restaurant where the breakfast was served. If only this attention was given to the rest of the hotel.
We were greeted by a glum receptionist who checked us in - not making us aware of any of the hotel facilities that were available nor a courtesy map of Marrakech. She said that the rooms that we were allocated with were 'new'- they were not!
On seeing the rooms we were again disappointed as they were nothing like the pics we had seen. Whilst quite spacious, the furnishings were old fashioned, the rooms weren't properly cleaned. Greasy finger marks were on the toilet roll holder and around the bathroom mirror. The floor was dirty. Basic toiletries were provided however these were not enough for both of us in the room. No shower caps or vanity sets that you would expect from a 5* hotel however our main gripe was the fact that there were not provided with bathrobes which was clearly indicated on our hotel voucher.
We notified reception of the lack of bath robes and insufficient toiletries and another very rude receptionist told us that the bathrobes were only for suites and not available for our kind of rooms despite me showing her the voucher which clearly stated the hotel would provide is with these. We asked to speak to a manager, and she said that would not make a difference as we were not eligible.
On day 2 we were able to get hold of Murad - the guest relations manager (Joke). He insisted that he would rectify everything immediately (give us bathrobes and toiletries) and to make up for our initial bad impression he suggested that we could have a complimentary late check out when leaving which was great as our flight was at 7pm. His exact words to us were that “everyone deserves a 2nd chance” – I can see why they would employ someone like him as he was great with his words, if only he followed them through.
No toiletries or bath robes were received.
Day 3 - again no additional toiletries were received - we had to go to the Carrefour market next door to buy shampoo and body lotion.
Asked concierge for a cab - waited half an hour and enquired about the taxi to be told they forgot!
No bathrobes received.
Day 4 - having bumped into Murad at breakfast who sheepishly gave excuses for the fact that nothing had been received by us. He said he would again deal with the situation immediately.
4 cleaners knocked at the door asking if we had a problem (why it took 4 of them is a mystery and could have been quite intimidating to some). I told them again about the toiletries and the bathrobes. One of the cleaners then rang the housekeeping manager and passed the phone over to me. The manager told me we were not eligible for the bathrobes. I explained that Murad had assured us that we would get these, but she said it would make no difference what Murad said as they had no bathrobes to give.
Toiletries replenished. No Bathrobes.
The list of things goes on and on:
Threadbare towels , super cold pool water , loose tiles on the ceiling of the indoor pool,fridge not working, rude receptionists . Pen marks all over the headboard of the bed, slow waiting staff by the pool, sockets that didn’t work, breakfast was delicious however foods at breakfast were not labelled and you didn’t know what you were eating especially to label things that contain nuts as my sister has a serious nut allergy.
On our last day we went to a Hammam, on returning to our rooms at 1.50pm we found that our entry keys had been deactivated despite being assured by Murad and Fatima that we had the rooms until 2.30pm!
A catalogue of errors – this spolit a much-awaited family holiday after Covid.
Husna at breakfast was however fantastic 😊
As for Murad…..no words.
Trip typeVacation · Family
Rooms3.0
Service2.0
Location4.0
Response from the owner2 weeks ago

Dear Guest,

We thank you for leaving us a review further to your recent stay with us.

We are sorry that your experience did not meet your expectations and we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We do hope that we will have another chance to see you again very soon.

Kind regards,

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SaNa A2 weeks ago on Google
5/5
Amazing place to stay, food at restaurants and the waiters there amazing mustafa was great at breakfast time. Funny and friendly he was. Through out the day staff at the pool was very friendly and helped with everything made my stay so …
Amazing place to stay, food at restaurants and the waiters there amazing mustafa was great at breakfast time. Funny and friendly he was. Through out the day staff at the pool was very friendly and helped with everything made my stay so comfortable abdul karim such a humble kind person. He and all other staff was very professional. The reception manager noora was lovely solved every problem you have if you do, you will not be disappointed. Great entertainment in evenings and very clean hotel. Also very safe great for 1st time travellers. Great sheesha too at pool side or anyway around hotel. Loved it will be back soon.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear SANA,

What a pleasure to read that you enjoyed your stay at the Savoy le grand hotel Marrakech, we thank you for taking the time to share this positive comment with us, following your recent stay with us, we are delighted to have known you are satisfied.

Thank you for your review and we look forward to welcoming you again.

Cordially.

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Rayan Balous4 weeks ago on Google
4/5
Everything is perfect in here.
I would have given it 5 stats. However, the staff on the pool always delaying the remaining money from the bill so I could not take the remaining & once they didn't even bring it and took the remaining money !
Such a shame
Rooms5.0
Service4.0
Location5.0
Response from the owner3 weeks ago

Dear Valued Costumer,

Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.

Your reviews are very important and allow us to offer you a service that is better suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff, thank you for your appreciation and recommendation.

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards and see you soon

Amir Ali2 months ago on Google
5/5
My family and I stayed at the Hotel from 12Aug to 16 Aug 2022. Our stay was very pleasant. Every member of staff was very accommodating. THE HOTEL DOES NOT HAVE THE WORD NO IN THEIR VOCABULARY. issam the concierge was amazing, Murad …
My family and I stayed at the Hotel from 12Aug to 16 Aug 2022. Our stay was very pleasant. Every member of staff was very accommodating. THE HOTEL DOES NOT HAVE THE WORD NO IN THEIR VOCABULARY. issam the concierge was amazing, Murad also was faultless. Plus the following people..
Morocco restaurant Sufian Assistant manager arranged live music for our family and our evening was fantastic with the best Morrocan food.. Morrocan and Al Fredo, chef Bisoua... Morocco chef Bushra, they were so lovely
Issam Boss Man.. 2x Murad (Sherlock) and Pool Side Guest relations Manager , Lotfi Pool Side server Cheif Conchage Mehde, very nice man.
Meshing Bella lounge Mehdi cheif conciage
Nabeel checked us in Mohammad checked us out.... Issam was amazing, my 5 year old was finding swimming in the deep water difficult, Issam saw my daughter upset, he listened to my request of trying to get a pool noodle float, Issam made one phone call and within hours a float arrived to the hotel. Also my children are fussy eaters, however where ever we were in the hotel, the chefs would come to speak and listen to our requests, even though it was not on the menu, the chefs would make our desired and sometimes strange food requests. The best was the man dressed in blue pouring tea, the best Moroccan tea. He was very friendly and always made us welcome. The evening was not over until the spectacular water fountain display each night. Overall the location was perfect, close to all main areas from Airport to Menina, Kotobia New Areas as well as other main attractions. There is a huge mall one side called Menara Mall, Carefrore and on the other side the famous BuddaBar. All in all great and we will be coming back.
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear client,

Thank you very much for your kind words and detailed comment following your stay at Savoy le grand hotel.

We also appreciate the description you gave of your stay and we are delighted to hear that your experience lived up to your expectations.

We look forward to welcoming you back soon.

Best regards.

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samir benfaida2 months ago on Google
1/5
Make sure they give you the right rooms for your price..men they are not honest..make sure you deal with the women..specialy the manager(woman)she is honest...no respect for the men they work for the hotel..i mean front disk...will be much better hotel if they hire just women for the front disk....
Trip typeFamily
Rooms1.0
Service1.0
Location1.0
Response from the owner2 months ago

Dear Client,

Thank you for taking the time to tell us about your experience after your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards.

omar douraid2 weeks ago on Google
5/5
I had a massage today it was one of the best I ever had totally professional and experienced #1 this hotel will always be in my top list to stay and relax calm and clean fraindly people 🙌
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Omar,

Thank you for taking the time to share this positive review with us!

We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.

Sincerely,

Richard Mercera month ago on Google
3/5
Work going on so you can't use balcony. Coffee machine didn't work. Pool bar forger it. Good location
Rooms2.0
Service3.0
Location4.0
Response from the ownera month ago

Dear Guest,

We thank you very much for leaving us a review further to your recent stay with us.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We do hope that we will have another chance to see you again very soon.

Kind regards,

Aisha Ali4 months ago on Google
5/5
Hotel was amazing, facilities were all nice and clean, conviniently located next to a shopping mall. If you ever go there make sure to get aquainted with the Guest relations manager called Murad. He managed our stay, responded to any issues we had and also went as far making reservations for quad biking etc.
Trip typeVacation · Couple
Rooms3.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Client,

What a pleasure to read that you enjoyed your stay at the Savoy le grand hotel Marrakech, we thank you for taking the time to share this positive comment with us, following your recent stay with us, we are delighted to have known you are satisfied.

Thank you for your review and we look forward to welcoming you again.

Cordially.

Taha Siddiqui2 months ago on Google
1/5
Terrible hotel. Security followed me twice to my room, even when I showed them my room key. When I complained to the manager, she said it was MY fault for not telling them the correct room number, even though I don’t speak French. She even …
Terrible hotel. Security followed me twice to my room, even when I showed them my room key. When I complained to the manager, she said it was MY fault for not telling them the correct room number, even though I don’t speak French. She even said there were cameras to prove I was lying.
My friend had an even worse experience. There was glass on the carpet in her room, she ended up cutting her foot on it.
This hotel is terrible, anything but 5*. Management is awful and rude, would advise spending your money somewhere else.
Edit: The Hotel hasn’t responded to my complaints
Response from the owner2 months ago

(Translated by Google) Dear Customer,

We would like to apologize for this very regrettable incident.

We have launched an internal investigation in order to verify and prevent a possible act from happening again.

We very sincerely hope that you will give us another chance to convince you that at the savoy hotel, the most important thing is your satisfaction.

Cordially.

(Original)

Cher client,

Nous tenons à vous présenter nos excuses pour cet incident tout à fait regrettable.

Nous avons diligenté une enquête interne afin de vérifier et d'éviter qu'un éventuel acte ne se reproduise plus.

Nous espérons très sincèrement que vous nous accorderez une nouvelle chance de vous convaincre que chez le savoy hôtel, le plus important, c'est votre satisfaction.

Cordialement.

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Kamal Hussaina week ago on Google
5/5
Loved our stay here over the past few days, ideally located next to a mall and not far from the airport.
Response from the ownera week ago

Dear Kamal,

We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech.

We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the location. advantageous for visitors to the city of Marrakech.

We have therefore taken note of your comments and have forwarded them to the departments concerned.

We hope that we will have the pleasure of welcoming you once again.

Cordially,

Amory blaine6 months ago on Google
1/5
Where to begin. This hotel is in a shopping strip mall. It is loud, crowded, and unkept. The hotel staff are unintelligent, untrained, and inexperienced. Prepare yourself for a miserable experience. Enjoy racial profiling and outright …
Where to begin. This hotel is in a shopping strip mall. It is loud, crowded, and unkept. The hotel staff are unintelligent, untrained, and inexperienced. Prepare yourself for a miserable experience. Enjoy racial profiling and outright racism. This hotel does not warrant the stars it has received, most likely explained by bribing officials. Aggressive security who inappropriately stare at woman. This hotel should be on the Ministry of Tourism’s watch list for at risk hotels. If you want a disastrous accommodation, maybe consider staying here. Otherwise book literally anywhere else.
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Amel Zamouri4 months ago on Google
4/5
Dear, Savoy Marrakech!
We wanted to hop on here and personally thank everyone of you guys for such a …
Dear, Savoy Marrakech!
We wanted to hop on here and personally thank everyone of you guys for such a wonderful stay and the amazing customer service we received.
Through out our stay we got a warm welcome by the staff in at the reception, the girls at housekeeping and the guys who works at the breakfast buffet. And also, we want to personally thank Mustapha Marzouk, the head waiter Mourad, and the ataay guys, Hicham and Imad for the very very warm welcome and for the exquisite service.
We both work in the same industry as you guys. And there’s always a room for improvement. And we’ve been loyal guests since 2016.
There’s just a few things that we think you guys should take into consideration:
- When it comes to the rooms, The mattress are very hard to sleep on.
- The breakfast buffet was overall amazing, but we realized that you guys didn’t have enough cups, juice glasses, nor napkins and plates when we went to the buffet. And we also think you guys can have more options at the buffet.
To summarize everything, we had an wonderful experience and the amazing customer service from the moment we stepped foot into the hotel.
And yet again, thank you everyone!
Yours sincerely,
Amel and Meryem Zamouri (family Zamouri)😊
Trip typeVacation
Rooms4.0
Service4.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share this positive review with us!

We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.

Sincerely,

(Original)

Cher Client,

Nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous !

Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes et espérons vous accueillir prochainement au sein de notre établissement Savoy le grand hôtel Marrakech.

Sincèrement,

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latifa ghanam5 months ago on Google
1/5
If you never experienced a nightmare stay in this property the staff at the front desk, once you arrive are trained to torture you in all meaning, they make you look that you never travelled before , they make you feel like a beggar, being …
If you never experienced a nightmare stay in this property the staff at the front desk, once you arrive are trained to torture you in all meaning, they make you look that you never travelled before , they make you feel like a beggar, being nice or angry doesn’t get you anywhere’s. They drain you out and you will find out that you are living a nightmare
Trip typeVacation
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Arifah Ismail5 months ago on Google
1/5
We had a complaint about the spa. The feedback was not taken on board. Such a shame their customer service is appalling from the senior management team. Finished our holiday on a true downer.
Trip typeVacation
Response from the owner2 months ago

Dear Client,

Thank you for taking the time to tell us about your experience after your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards

Hicham El Jamai2 months ago on Google
5/5
Amazing service good environment, large pool ..... Anyone visiting Marrakech must spend at least a day in savory I would love to recommend this awesome spot for those who want leave the luxury with reasonable prices …
Amazing service good environment, large pool ..... Anyone visiting Marrakech must spend at least a day in savory I would love to recommend this awesome spot for those who want leave the luxury with reasonable prices
Without forgotten the sweet management who follows everysteps to ensure the best services
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Valued Costumer,

Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.

Your reviews are very important and allow us to offer you a service that is better suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff, thank you for your appreciation and recommendation.

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards and see you soon.

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Araz Kazzaz3 months ago on Google
2/5
Very poor reception desk service and very poor room service even the employees were complaining about their administration. I never ever recommend this so called 5stsr hotel to any one.
Trip typeVacation
Rooms1.0
Service1.0
Location4.0
Response from the owner2 months ago

Dear Client,

Thank you for taking the time to tell us about your experience after your stay at Savoy le grand hotel Marrakech. We regret that the service did not meet your expectations.

Your opinion is very important to us, it fills us with energy to always improve.

We have taken note of all your comments which will, of course, be shared with all of our teams to improve our services and serve you better in order to regain your trust.

Cordially,

Moses Idrees8 months ago on Google
2/5
The hotel is really nice.
Big room and well priced.
Front desk are nice but slow, the rest of the staff are awful. …
The hotel is really nice.
Big room and well priced.
Front desk are nice but slow, the rest of the staff are awful.
I was walking to my room and was told as I was walking not to wait by the pool…I was walking…
That was the 1st night
Also I was asked to show my room card, but not anyone else.
The security guard walked all the way around the hotel to come check just my room pass.
Despite me paying for all the rooms that we booked and being well dressed…
2nd I moved to a different hotel and took my free with me.
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Kristiana koulia5 months ago on Google
5/5
Highly recommend! Fantastic Hotel. Very clean and very warm and welcoming staff. Morad was exceptionally helpful and even lent us his charger! Thanks morad!
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear customer,

Thank you for sending us your feedback, we are very pleased that you enjoyed your stay at Savoy Le Grand Hotel.

Please come back and visit us again soon.

Best regards.

OzyPop8 months ago on Google
5/5
The best gym 🏋️experience, friendly coach well experienced, amazing training program to be honest the hard work the coach do he deserve a promotion, pools and areas of the hotel amazing but it needs more entertainment like game center or …
The best gym 🏋️experience, friendly coach well experienced, amazing training program to be honest the hard work the coach do he deserve a promotion, pools and areas of the hotel amazing but it needs more entertainment like game center or arcades or just a ping pong and basketball court or maybe soccer or tennis, the restaurant instead of ordering a coffee from butler why u just put a milk and coffee dispenser and also juices, food is good, the rooms needs a bit more of treatment, soo bad Internet connection, I recommend giving more intrest to gym 🏋️and coach and entertainment and add a yoga class . I spent amazing days at the hotel and big thanks to all the people who made all of this things I wish the review get attention and considering my suggestions for the best of to this hotel🙏👌
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
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Syed Shah7 months ago on Google
5/5
Had a lovely stay at savoy all the shops and restaurants are so close to each other. Staff are really friendly especially Murat (manager) he was brilliant, well spoken/dressed and guided and advised us about our stay in Marrakech. Will defo be back. Thank you Savoy and thank you Murat.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Nieraj Anand7 months ago on Google
5/5
“The location is great. The hotel is very modern and very welcoming. All in all it was a perfect stay.” Top and best service
@ Manager Murat 5 stars plus …
“The location is great. The hotel is very modern and very welcoming. All in all it was a perfect stay.” Top and best service
@ Manager Murat 5 stars plus
@Hamza
@ Abul Karim
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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Ariel Mozes5 months ago on Google
5/5
Thanks to Mehdi and Fariz, our stay has been amazing. Certainly best concierge!
Trip typeVacation
Response from the owner2 months ago

Dear Customer,

Thank you for taking the time to share this positive review with us!

We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.

Sincerely,

ISMAIL MESLOUHIa year ago on Google
5/5
Excellent reception and thank you for the great experience I had in your hotel. I enjoyed my time at the hotel and every thing was so great and exceeded my expectations. Thank you so much for the nice work and services you provided for your customers.
Bader Al-Qnnam3 months ago on Google
5/5
Mr.Alghazi made it so special, great hotel with great walking distance nightlife.. greatly recommend
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share this positive review with us!

We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.

Sincerely,

(Original)

Cher Client,

Nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous !

Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes et espérons vous accueillir prochainement au sein de notre établissement Savoy le grand hôtel Marrakech.

Sincèrement,

Liz van de Landea year ago on Google
1/5
Why on earth do you have such ridiculous loud music at the pool? This is completely insane. Are you a stripclub or a 5 star hotel?? And it is not like people are enjoying it. They are at this pool because of the drink service. That’s why …
Why on earth do you have such ridiculous loud music at the pool? This is completely insane. Are you a stripclub or a 5 star hotel?? And it is not like people are enjoying it. They are at this pool because of the drink service. That’s why there is nobody at the other pool where there is no music. ( and no service ). When I made an official complaint they turned it down, but the next day it was the same.
Trip typeVacation · Family
Rooms5.0
Service3.0
Location4.0
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Brix2 years ago on Google
5/5
My wife and I were staying here for 3 nights. It has been an excellent choice. The hotel is tremendously well run and we have no criticisms at all. We had a great room with all of the facilities one would expect of a really fine hotel. The …
My wife and I were staying here for 3 nights. It has been an excellent choice. The hotel is tremendously well run and we have no criticisms at all. We had a great room with all of the facilities one would expect of a really fine hotel. The breakfast is superb and the staff are so friendly and efficient. We would not hesitate to stay here again.
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sarah ghafil5 months ago on Google
1/5
The room I get not the same I booked on booking I insist to change the next day they keep me waiting for long time almost 3 hrs no coordination between the staff
Trip typeVacation
Rooms3.0
Service1.0
Location5.0
Richard2 years ago on Google
4/5
Great hotel! Facility are worthy of 5 stars! Pools are nice, rooms are large and spacious, and location is unbeatable! The service can be disappointing at times given the 5 stars and price. Checking in took at least 20 minutes and they …
Great hotel! Facility are worthy of 5 stars! Pools are nice, rooms are large and spacious, and location is unbeatable! The service can be disappointing at times given the 5 stars and price. Checking in took at least 20 minutes and they never seemed to have the right number of towels in the room. Also in the bedroom, a giant window that looks into the bathroom! There’s a shade but it is still slightly transparent allowing you to see into the bathroom. Overall extremely nice and a great place to stay, just a few out of character oddities.
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Funkyethelred2 years ago on Google
5/5
Modern hotel with helpful staff. Beautiful Moroccan decor. Great Location. The room was fabulous and they let us have another room for the last day while we waited for our transfer. Two pools one busy and one quiet to suit all needs. Great …
Modern hotel with helpful staff. Beautiful Moroccan decor. Great Location. The room was fabulous and they let us have another room for the last day while we waited for our transfer. Two pools one busy and one quiet to suit all needs. Great food from all the a la carte restaurants on site. They have an issue with the coffee makers so take a kettle however if we needed boiling water we rang down and they brought it to our room in a flask. The facilities and food are excellent. There was a little controversy with tourists who wanted to bring food or drink items in from outside but I think they sorted that out.
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Mandeep Duggal3 years ago on Google
5/5
Amazing hotel. The staff were very helpful and extremely polite at all times. Hotel has three pools with one indoor, which my 5 year old preferred as it felt warmer for him. The outside pools do feel cold as the temp was 35+ degrees when we …
Amazing hotel. The staff were very helpful and extremely polite at all times. Hotel has three pools with one indoor, which my 5 year old preferred as it felt warmer for him. The outside pools do feel cold as the temp was 35+ degrees when we were there in may. The restaurants are all really nice but I would recommend going out to eat too has locally there are some amazing places. The customer relations manager was amazing, he took time out daily to come over to us and sit and talk. Give us advice on how to plan our day. Overall brilliant place that caters for a young family and lots to do.
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Charlotte Bridger3 years ago on Google
3/5
Good points and bad points.
The good points are the reception and serroundings are lovely, the rooms are big and most of the staff are very nice! The bad points are the little details you …
Good points and bad points.
The good points are the reception and serroundings are lovely, the rooms are big and most of the staff are very nice! The bad points are the little details you expect from a 5 star hotel. Everyday we had to ask room service for towels as they had not replaced them, the check-out was very long and she was serving 3 customers at once, there were not enough sunbeds or breakfast tables for everyone staying there. I would also like to mention that one of the waiters tried to scam us, loosing money for the hotel rather than us but not a move that inspires confidence. They have everything there to make it a fabulous, 5 star hotel but the little details need looking into.
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Sulaiman Paienda7 months ago on Google
5/5
Morad, What an absolute gem you are - Savoy wont be the same without you. Thank you for making every trip of ours feel very special.
Adam and family.
Natalie Graham3 years ago on Google
5/5
What a fantastic hotel!!! I've been to Marrakech before & so glad we stayed here. Lovely rooms, beautiful settings, great location & the staff are warm, welcoming & so friendly. From the porters through to the General Manager who is so …
What a fantastic hotel!!! I've been to Marrakech before & so glad we stayed here. Lovely rooms, beautiful settings, great location & the staff are warm, welcoming & so friendly. From the porters through to the General Manager who is so attentive to all the guests. Experienced that next level of service. The pool is awesome with a fab vibe during the day with the music being played, that created a lovely chilled out atmosphere. Breakfasts are also phenomenal & set you up nicely for the day. Already recommended to so many people & will definitely be staying here again! Big thumbs up from me!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Iacob Anca2 years ago on Google
5/5
5 stars is to less for this hotel, for the staff, for the atmosphere, for the food and for everything else. We had the most pleasant stay. I cant thank enough to everyone for making us feel so welcome. I must say this was the best choice. …
5 stars is to less for this hotel, for the staff, for the atmosphere, for the food and for everything else. We had the most pleasant stay. I cant thank enough to everyone for making us feel so welcome. I must say this was the best choice. Nothing is to much for this people. Again many thanks to all the staff and to Mo the hotel manager. We truly enjoyed our stay and we definitely visit again. Greetings from UK ( Anca and Beatrice)
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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David Aboagye2 years ago on Google
4/5
Beautiful hotel, great service and nice facilities make this hotel an easy 5-star rating. HOWEVER two things that have resulted in my 4-star rating.
1. Our room was on the ground floor near the pool. On at least three nights, we …
Beautiful hotel, great service and nice facilities make this hotel an easy 5-star rating. HOWEVER two things that have resulted in my 4-star rating.
1. Our room was on the ground floor near the pool. On at least three nights, we were woken up at 3/4 am by other guests making a lot of noise including shouting and banging on each other's doors. On our final night we had the pleasure not only of the noisy guests, but also a noisy trolley delivering room service to the room next to us (at 3am!) and for unknown reasons, a hotel employee deciding to start vaccuming outside our door (at 3am!)
2. On the day we were checking out, there was a 'fight' in the hotel lobby between an extremely angry guest (man) and a member of staff (female). At one point the guest had to be physically restrained by other hotel employees as he appeared to want to attack the female member of staff. The hotel staff were completely in the right, however my issue was that the whole saga then continued in the hotel lobby in public view for a further two hours before the angry little man and his wife finally left the hotel. In my opinion this could have been best handled by dealing with the situation in a private office out of view from the normal guests. We will definitely return but probably chose a room on a different floor next time!
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Ben Levy3 years ago on Google
5/5
I have just finished a week here at Savoy Le Grand. I must say everything here is just perfect. The actual hotel decor is very luxurious. The pool is amazing and the pride that the staff take in the hotel is really something I have never …
I have just finished a week here at Savoy Le Grand. I must say everything here is just perfect. The actual hotel decor is very luxurious. The pool is amazing and the pride that the staff take in the hotel is really something I have never seen before. They are also very friendly and are always on hand to help with any requests. The hotel have a very strict no outside food policy but they were so understanding and allowed me to bring in Kosher food after I explained my needs.
Cant rate this place enough.
Location is also perfect and very central.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
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Melanie4 years ago on Google
5/5
Recently stayed at this hotel early December and it was lovely! The staff have definitely improved from the reviews I have read from 5-6 months ago. Breakfast was delightful lots to choose from, pancakes and omelettes are made in front of …
Recently stayed at this hotel early December and it was lovely! The staff have definitely improved from the reviews I have read from 5-6 months ago. Breakfast was delightful lots to choose from, pancakes and omelettes are made in front of you to your taste. Lots of breads and bakery options to choose from also. As we arrived staff greeted us and offered us tea as we checked in, the manager also wished us a great stay on our first day and had several really good conversations with my partner and I which was warming. Staff will also review if you have paid too much for a certain activity although their room service prices are astonishing just for water it was 40 MID whereas at the supermarket next door it is 5MID. Overall great stay would definitely come back and stay longer!!
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Hafssa Serraj2 years ago on Google
1/5
A disastrous experience. Booked there with my 2 childhood friends a suite with a special request for 3 separate beds, the receptionists are rude and have no interest in finding a proper solution, the room was not equipped to receive 3 …
A disastrous experience. Booked there with my 2 childhood friends a suite with a special request for 3 separate beds, the receptionists are rude and have no interest in finding a proper solution, the room was not equipped to receive 3 people. We had to ask for towels and even more toilet papers, the extra bed is not fit for an adult. When again complained, we were told that this was the only thing they have. The receptionist charged the room upon check-in without taking a deposit. After having coffee at the pool and signing a slip for getting charged to the room, the waiter came upstairs knocking on the door demanding for payment. The experience is beyond catastrophic, I never had such a nightmarish experience in any other 5-star hotel. And I am leaving more examples of this. Not understanding what makes it a 5-star
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Katerina K3 years ago on Google
3/5
Stayed here during the last day of our Morocco trip. Our room (two bedroom suit) was very large and nice, hotel grounds are also very impressive. Service was very poor though. When you call for requests to reception, they seem to just …
Stayed here during the last day of our Morocco trip. Our room (two bedroom suit) was very large and nice, hotel grounds are also very impressive. Service was very poor though. When you call for requests to reception, they seem to just ignore it. We ended up with room service dishes not collected till following afternoon and broken coffee machine not fixed till we checked out. Breakfast was crowded, noisy and unimpressive. Compared with another smaller hotel just around the corner where we stayed in the beginning of our trip, Savoy was a disappointment.
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Rocky Stallonea year ago on Google
1/5
checked in and they would not let me take my alcohol from duty free to my room. rude and obnoxious staff at front desk. never stay here again. service was poor and female staff front desk are horrible.
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Dilwar Hussain11 months ago on Google
1/5
Awful hotel. Had to cancel booking due to covid restrictions. Booked with free cancellation but soon realised its impossible to cancel. Called multiple times but the person that deals with cancellations is never available. Far from 5 star service.
tony youssefa year ago on Google
1/5
It’s a very bad experience with this hotel customer service is zero and very rude they try to rip you off they advertise on there websites 1 thing but when you get to the hotel it’s totally different. It’s not eligible to bring alcohol to your room. But it will be legal when you pay them 20$ for 6 packs of beer.
Trip typeFamily
Rooms3.0
Service1.0
Location5.0
Caitlin Rowan2 years ago on Google
4/5
Felt like the reviews for this hotel were all over the place.. So the important stuff! Very clean hotel, staff was very nice from the minute we walked in to the minute we walked out, more Americanized then I expected. Definitely walk to the …
Felt like the reviews for this hotel were all over the place.. So the important stuff! Very clean hotel, staff was very nice from the minute we walked in to the minute we walked out, more Americanized then I expected. Definitely walk to the main street and turn left to get a cheaper cab! My only complaints were the wifi in the far room's were awful and the hot tubes were not heated!! Besides that the stay was wonderful
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E Dempsey3 years ago on Google
2/5
Receptionists are rude and need training. They have no manners or ability to deal with guests. When we arrived the two receptionists were arguing with another guest and they were rude to us throughout our stay. …
Receptionists are rude and need training. They have no manners or ability to deal with guests. When we arrived the two receptionists were arguing with another guest and they were rude to us throughout our stay.
Paid for room with pool view which we did not receive. Room was on ground floor with lots of people passing by during the night so we got very little sleep. There were ants in the bathroom. The mini-fridge was empty and the iron was broken.
The pool is ok but not enough lounger beds. The staff take people's towels while they are away so loungers look empty which causes arguments between guests.
The Italian restaurant was nice, although we ordered a vegetarian dish that arrived full of mince meat.
The breakfast is nice.
Overall, not worth the price.
Rooms2.0
Service1.0
Location5.0
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Catherine Eyo3 years ago on Google
5/5
The hotel reception is spacious and sweetly scented. The staff are very courteous. The room are spacious as well.We stayed in a junior suite and everything was almost perfect. Just minor difficulties with communication(housekeeping) and the …
The hotel reception is spacious and sweetly scented. The staff are very courteous. The room are spacious as well.We stayed in a junior suite and everything was almost perfect. Just minor difficulties with communication(housekeeping) and the wifi. The buffet breakfast was a delight. The provisions seemed endless. The towels were very clean and the supply of toiletries contained Morrocan Argan oil which is excellent on the skin. On the whole a wonderful experience. I will recommend this hotel any time and would stay here again and again.
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Lee Cudds4 years ago on Google
4/5
Not bad. Staff were very friendly when we first arrived but throughout the 5 days it went from a 'good morning, how are you?' to just a nod of the head. The hotel itself is beautiful with a half decent gym if you like that sort of thing. …
Not bad. Staff were very friendly when we first arrived but throughout the 5 days it went from a 'good morning, how are you?' to just a nod of the head. The hotel itself is beautiful with a half decent gym if you like that sort of thing. The restaurant food was excellent and at a good price and the breakfast buffet had absolutely everything you could ask for, pancakes, waffles, crepes, fruit, yoghurt and obviously the cook breakfast. Amazing.
Was a little frustrating that we couldn't take in our own water considering the heat, we had to buy from their restaurant at 4 times the price. Apart from that a lovely stay. 4 stars.
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Kannessia Jordan4 years ago on Google
5/5
I had the best time here. The staff is excellent. The hotel is beautiful. The drinks are weak and you can’t bring your own alcohol but just get wine and enjoy the atmosphere. Hotel is in a great location and it’s truly beautiful. It’s a cheap taxi to many different places - or you can walk.
A F2 years ago on Google
4/5
Apart from a few things this hotel was more or less everything I could’ve asked for. …
Apart from a few things this hotel was more or less everything I could’ve asked for.
Pros -
Really warm welcome upon arrival, bags were taken and we were shown to our room. Check-in was also a very smooth process. The room was amazing I booked this for my 25th birthday and they went above and beyond by offering a bigger room (we even had our own sinks each). On the night leading up to my birthday the hotel went above and beyond making the room nice and romantic and also given me a birthday treat. Breakfast was different (not your typical English or American style breakfast) but I was more than happy with visiting the omelette/cold meats and cheeses stations daily along with the crepe and waffle station. Juice and tea were topped up constantly as someone was always walking around. I had a pizza from the pizzeria and that was really good also had a other meal by the pool on my last day which again was good. (Eating outside of the hotel will save you so much.) The amount of pools and the size of the hotel were great. We were always finishing something new and the spa was a nice atmosphere too with relaxing couples treatments/ it was the best way to start my birthday. The staff were helpful and always smiling and this hotel was beautiful not to mention the lovely scent. There is a cash machine in the hotel reception which I used on a few occasions and they have a currency exchange also. Great location being attached to the Menara mall which had a supermarket,Burger King, indoor market etc.
Cons -
My makeup suddenly “disappeared” after returning from breakfast and the room had been cleaned. The cleaners and manager demanded it couldn’t be them which isn’t right as you can’t be sure. After a long discussions we came to an agreement which the hotel manager handled and was very apologetic. Upon ordering room service it took a long time to arrive and when it did arrival one of the meals were wrong (however again the manager removed this from our bill). There was also no instructions explaining that room service need to be ordered through the tv and there was no phone number or manual for how to call reception so I had to make a long journey downstairs. The mini fridge in the room has a bar menu however only water is in the fridge so it’s pointless. The slot I had for my massage was 60 minutes this was somehow only 45 minutes and then we we’re left In there to lay down for the remainder of the time. (15 minutes paying for nothing) and lastly. It’s impossible to contact the hotel or riot to visiting. They don’t answer emails and the website doesn’t work.
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Yasou 23a year ago on Google
5/5
It wasn’t my first time in savoy and it won’t be the last time.
Great customer service,I want to thank each staff in savoy Marrakesh.
Room always clean( thanks to Hanan, Amina and Halima) …
It wasn’t my first time in savoy and it won’t be the last time.
Great customer service,I want to thank each staff in savoy Marrakesh.
Room always clean( thanks to Hanan, Amina and Halima)
Food and catering ( thanks to Mourad, kawtar, Hamza.... all of them)
Outstanding hotel😍
Trip typeVacation
Rooms5.0
Service5.0
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Blair Delaney3 years ago on Google
5/5
Good hotel based on the Las Vegas Hotel/attached shopping model. All pools outside were cold. Enjoyed the underground pool very much. Here’s a tip. By one of the pool stairs in the large underground pool there is a powerful adjustable jet …
Good hotel based on the Las Vegas Hotel/attached shopping model. All pools outside were cold. Enjoyed the underground pool very much. Here’s a tip. By one of the pool stairs in the large underground pool there is a powerful adjustable jet that you can use as an endless swim experience.
Did not experience the DJ noise issue as we were on the small pool side. Great suites. A bit of elevator noise in my room as I was by the elevator that sounded like someone scraping a table across the floor.
Many maintenance people always painting or fixing up something. Good to see.
I would stay here again.
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M .D.M4 years ago on Google
4/5
This is a very nice hotel well kept their suites are humongous if you're a big family with kids . The pool is really nice . Live music evening and night and other music playing all day. The only problem is the food is pricey and not tasty …
This is a very nice hotel well kept their suites are humongous if you're a big family with kids . The pool is really nice . Live music evening and night and other music playing all day. The only problem is the food is pricey and not tasty with limited options. If you're spending more than a weekend it adds up real quickly so rather eat out . Service is slow in food areas. Staff is really friendly and very helpful .
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USMAN RAJA3 years ago on Google
5/5
This hotel was amazing. I didn't choose it. It was booked as a wedding present. I couldn't have had a better experience. As soon as you enter the hotel, you are hit with an amazing oudh scent that you want to take with you. The hotel buffet …
This hotel was amazing. I didn't choose it. It was booked as a wedding present. I couldn't have had a better experience. As soon as you enter the hotel, you are hit with an amazing oudh scent that you want to take with you. The hotel buffet breakfast was to die for. The staff were friendly and helpful. I have no complaints. Only plaudits.
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Zak Baania year ago on Google
1/5
After I left this place I found out that I forgot my iPhone, IPad, and Apple Watch chargers in the room. I called the hotel and they initially told me they couldn’t find anything in the room. I called them again and this time they told me …
After I left this place I found out that I forgot my iPhone, IPad, and Apple Watch chargers in the room. I called the hotel and they initially told me they couldn’t find anything in the room. I called them again and this time they told me they only found one charger. Now that I’m calling them to follow up, they stopped picking up from me and my wife.
I was able to buy chargers for my iPhone and iPad but the problem I can’t find the charger for my Apple Watch.
This is disgusting… because I talked to the manager and she promised to follow up but she never did.
Rooms4.0
Service4.0
Location4.0
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Robyn Lewis3 years ago on Google
1/5
Disgusted - they tell taxis to charge you more! Very uncomfortable beds, the room however was big and the one star is for the very good breakfast which is very good! And the star is for the excellent massage, which although excellent was …
Disgusted - they tell taxis to charge you more! Very uncomfortable beds, the room however was big and the one star is for the very good breakfast which is very good! And the star is for the excellent massage, which although excellent was very, very expensive at 90gbp! The pool is ok and though the food at breakfast is good the service is not. Also they tried to make us catch a taxi from the front of the hotel for 5 x the amount it should cost. When we left the hotel grounds they tried to follow us to tell taxis to overcharge us - we were flabbergasted and had to shout at them to stop.
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Zineb SLAM3 years ago on Google
5/5
My friend and I came to this hotel on the last day of our journey in Marrakech, we were checking the hotels in the area and discovered this one randomly. We went for a lunch and ended up staying all afternoon. The hotel is so clean and …
My friend and I came to this hotel on the last day of our journey in Marrakech, we were checking the hotels in the area and discovered this one randomly. We went for a lunch and ended up staying all afternoon. The hotel is so clean and smells heavenly good. The staff were really nice, and the food portions so huge I couldn’t finish it. We also took some mocktails by the swimming pool, such a shame I didn’t have my swim suit. The pool is mesmerizing; next time I am coming to Marrakech it will be at Savoy. On a side note the massage prices are really good, unfortunately we couldn’t find a last minute booking.
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Jay Dhokia2 years ago on Google
3/5
The hotel is great and has a great location. What let’s the hotel down is the staff unfortunately. From check in, we weren’t welcomed as you would expect in any other establishment with a 5 star rating. Nevertheless, it wasn’t enough to …
The hotel is great and has a great location. What let’s the hotel down is the staff unfortunately. From check in, we weren’t welcomed as you would expect in any other establishment with a 5 star rating. Nevertheless, it wasn’t enough to ruin our stay... so we thought. The staff in the restaurants are somewhat disinterested and takes multiple requests before you are attended to. The spa facility was fantastic. Although I booked a 60min hammam treatment it was then reduced to 30mins as they allowed a walk in for appointment which was poor service. We were fortunate though to have met some of the best concierges who recommended and booked our restaurants. Rafik and Aissam were great. We also used the external tour operators for taxi bookings and probably met the nicest person in Morocco, Moustapha, who was happy to pick us up and drop us wherever needed. We were able to do a day trip to the Atlas Mountains with him and was a pleasure. Three stars for overall and on the very rare occasion for us, the service staff apart from Concierge, let the Savoy Le Grand down.
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Samir Ali3 years ago on Google
2/5
Good and Bad points, nice hotel and facility. the welcoming was very poor arrived earlier then check in time although we had informed them 2 months before and accepted to pay their extra charges. When we arrived at 2pm rooms weren't ready …
Good and Bad points, nice hotel and facility. the welcoming was very poor arrived earlier then check in time although we had informed them 2 months before and accepted to pay their extra charges. When we arrived at 2pm rooms weren't ready check in time 3pm. We were asked to pay more then the amount agreed and in Euros. After lengthy discussion agreed to pay their higher price left for the room to be ready. Returned after 5pm rooms weren't still ready and we were informed check in is after 3pm and that's standard practice and room will be ready soon. During our stay had to ask for rooms to be ready each day, two people sharing only one towel issued. Showers are terrible they stop working in the middle of having shower, we had 3 rooms and rooms on 6th and 5th floor experienced this issue. Door lock on bathroom doesn't lock.
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Brittany Subers2 years ago on Google
1/5
Savoy Le Grand Hotel has a beautiful pool and you receive tea on arrival. The staff is friendly. Check in takes a long time, room service is unresponsive, pool is clean, jacuzzi is cold, restaurants are not good and overpriced, bed linens …
Savoy Le Grand Hotel has a beautiful pool and you receive tea on arrival. The staff is friendly. Check in takes a long time, room service is unresponsive, pool is clean, jacuzzi is cold, restaurants are not good and overpriced, bed linens had stains on them. Taxi drivers just outside the hotel try to charge you 100 MAD ($15 USD) to go 1 mile up the road to the airport. They do not schedule transfers or shuttles for you. The woman at the front desk told me to go out to the road because the concierge will charge more just outside, which we got for 50 MAD instead. It’s private property so not sure why they wouldn’t tell the taxis hanging around to leave and quit harassing people... overall I would not recommend Savoy. It’s not relaxing - just exhausting.
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C L4 years ago on Google
2/5
The hotel could be good enough, but is poorly managed. It took 3 days to get an electrical adapter, after daily promises. They only have bath and hand towels - no washclothes. And though the pool in posted as available at 9 am, which is …
The hotel could be good enough, but is poorly managed. It took 3 days to get an electrical adapter, after daily promises. They only have bath and hand towels - no washclothes. And though the pool in posted as available at 9 am, which is already late, the maintenance was still taking place and after the maintenance man interfered with my laps by tangling me in the hose, twice, I gave up. Management did nothing. While there is an abundant breakfast buffet, which should be an attraction, birds came into the buffet area from outside and we're found walking among the food and pecking at the offerings. They seem to think this, and flies, are fine - I stuck to food they were bringing out from the kitchen and the omelettes made fresh in front of you.
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Andrei Paskarov4 years ago on Google
5/5
Very nice stay in a greatly located hotel in the city centre. It is a perfect choice for a business trip. The rooms are clean and well designed. The bar is nice and the lobby is great. I really liked the options for restaurants that were available in the hotel and nearby . I would recommend to stay here,
Atif Khandaker3 years ago on Google
3/5
Not sure why this place is a '5' star. Rooms smelled of cigarette smoke, toilet paper smelled horrible. The lady in the front entrance harrasses you and checks your bags. They serve the same thing every morning at breakfast. Room had a …
Not sure why this place is a '5' star. Rooms smelled of cigarette smoke, toilet paper smelled horrible. The lady in the front entrance harrasses you and checks your bags. They serve the same thing every morning at breakfast. Room had a strange new moldy smell everyday.
3 stars for location and cool cars parked outside.
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Roland Waltera year ago on Google
5/5
One of my favorite hotels located at the heart of Marrakech with great ambience and service. Excellent breakfast served by Abdelkarim.
neel savjani4 years ago on Google
3/5
The hotel itself is amazing. The rooms are of a good size. The facilities are very good a couple of pools and an indoor one too. The breakfast spread is fantastic and the food quality it good. The location of the hotel is fantastic with …
The hotel itself is amazing. The rooms are of a good size. The facilities are very good a couple of pools and an indoor one too. The breakfast spread is fantastic and the food quality it good. The location of the hotel is fantastic with lots to do around it.
Sadly the policies and staff let the hotel down a lot. 1: You can't bring ANY food or drink onto the premises. Even a 1/2 drunk bottle of water. They don't even provide bottled water in the rooms (well for the first 3 days of my stay at least and they only provided a SMALL bottel after which was insufficient ) ! Which is terrible as the weather is boiling hot here. The mini bar is empty and you can't even take a bag of crisps in. The majority of staff don't really speak much English but some do. Sometimes very slow with service..... Waited at the concierge for a good 10 min while he was sat down on the sofa talking to his mate having a laugh. We left the room at 8am and left the "make my room" sign on the door and came back at 3pm the room wasn't made, i was told i had to call reception to have my room made !? ? Over all I'd say the hotel is okay yes the facilities are those of a 5* hotel but wouldn't say we had a 5* experience.
Over all a good hotel and would recommend but could do with some improvements.
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Mostapha Farahat2 years ago on Google
5/5
This hotel is amazing. Stayed for 3 days with my wife and my lil girl. During chridtmas break. The staff were super nice and very professional and yet very friendly and helpful. MOUNIA at the check in desk was amazing. Placed us on a very …
This hotel is amazing. Stayed for 3 days with my wife and my lil girl. During chridtmas break. The staff were super nice and very professional and yet very friendly and helpful. MOUNIA at the check in desk was amazing. Placed us on a very nice room upon our arrival. She decided for us which room had the best views and we trusted her judgement. The room and the view were awesome. Reda helped us with our luggage and made sure we were comfortable in the room.
The location in beautiful hivernage besides Menara mall was perfect. Withing walkimg distance to the nesitiful Menara gardens.
The breakfast buffet was delicious with lot of varieties and a good mix between moroccan breakfast European and American. Cant wait to visit again.
Trip typeFamily
Rooms4.0
Service5.0
Location5.0
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Steve J.4 years ago on Google
2/5
I'm sorry ... I'm gonna have to knock this down a lot for the noise. The hotel itself fantastic and the staff there is a credit to the place. The head concierge (Miti?) And guest relation's manager are awesome. The food on the property is …
I'm sorry ... I'm gonna have to knock this down a lot for the noise. The hotel itself fantastic and the staff there is a credit to the place. The head concierge (Miti?) And guest relation's manager are awesome. The food on the property is delicious but expect to pay USA prices. Our main gripe is the club next door. I think the staff doesn't know how to react to a noise complaint that they have no control of. The party went on till 5am. They tried to "call the club manager" (meh) but the bass persisted. My wife would not sleep and we had an early flight. I think a room change should be first up on their list. Club manager is not going to listen to hotel guest complaints.
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Balázs El Koulali2 years ago on Google
1/5
My parents stayed one night! i booked them the room through booking. com, just when they get to the hotel they told them that the paymentis not in, and they could not stay if they do not pay. So my parents double paid the room. After that i …
My parents stayed one night! i booked them the room through booking. com, just when they get to the hotel they told them that the paymentis not in, and they could not stay if they do not pay. So my parents double paid the room. After that i contacted many times with booking.com and directly with the hotel to solve te situation but no asnwers received from them. I am still trying to get in touch with them...
Trip typeVacation
Rooms2.0
Service1.0
Location2.0
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Cavin Ward-Caviness6 years ago on Google
5/5
Superb service. Live music almost constantly but not in a way that is over powering or over bearing. Clean and extremely well appointed rooms. Great location and amazing pools, restaurants, and spas. Giving anything less than 5 stars would be a travesty after my stay here.
Android Setup3 years ago on Google
4/5
4 star Hotel around 10 minute car ride from the airport. Conveniently situated such that the old walled city, souks and restaurants as well as Koutoubia mosque is about 30 minutes walk away, or a short taxi ride away. The hotel has 2 large …
4 star Hotel around 10 minute car ride from the airport. Conveniently situated such that the old walled city, souks and restaurants as well as Koutoubia mosque is about 30 minutes walk away, or a short taxi ride away. The hotel has 2 large open air swimming pools and another large heated pool indoors. The open air jacuzzi is unfortunately not heated, and one has to pay to use the heated indoor jacuzzi in the spa. Rooms are clean with a coffee and tea making facilities.
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Mohamed Ezz3 years ago on Google
5/5
It was a great experience, staff are so friendly and location is great adjacent to Menara mall where the kids can enjoy their time. The wifi is fast not like other hotels in Morocco. The indoor pool was really awesome. The staff speaks several languages and the management responds promptly to any comment. Highly recommended.
Arifa Hajee5 years ago on Google
4/5
Absolutely amazing hotel. It's a resort in the city! Great service. And the breakfast is very grand! I would stay here again and recommend it to friends and family. The wifi connection can be poor at times so we struggled with that. Otherwise rooms are big, clean and modern. And staff helpful.
John Aguilar2 years ago on Google
4/5
I had another pleasant experience. The reason why I did not give them a fifth star is because I had to find my confirmation for the reservation I made and received. The staff were not able to find my confirmation even though I was part of …
I had another pleasant experience. The reason why I did not give them a fifth star is because I had to find my confirmation for the reservation I made and received. The staff were not able to find my confirmation even though I was part of a larger group. It took me about five to ten minutes looking through previous emails on work and personal phones, which luckily I still had their WiFi password in my personal phone. Once I found the confirmation in my personal email I was told "apologies for the technical failures". I was given a room that was reserved for someone else because their name was in the television welcome and stayed on it the week I was there. I was almost expecting to be moved without warning. Glad I was able to find my confirmation because I was not helped by them find it.
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Arthur Lewis2 years ago on Google
2/5
Savoy Le Grand Hotel, Hivernage Marrakech
My wife and I stayed 9th September to 23rd September 2019. We arrived at 10.30 am and were surprised to find our early check in went seamlessly, the room was …
Savoy Le Grand Hotel, Hivernage Marrakech
My wife and I stayed 9th September to 23rd September 2019. We arrived at 10.30 am and were surprised to find our early check in went seamlessly, the room was fine, (prestige room with pool view) decent size, comfortable and air con ok, good start. A missing kettle was immediately found by helpful staff, and after 3 attempts a working coffee machine was located. The fridge (mini bar) in the room was located inside a cupboard which retained the heat, so the door was left open constantly to try to cool stuff. There was no hotel guide, telephone directory, things to do etc in our room.
We booked this hotel because EVERY advert / website said 3 restaurants which is highly, and deliberately misleading.
Adverts say:-
3 restaurants and 1 coffee shop/café
3 poolside bars and 4 bars/lounges
Nonsense..
There is one place used only for breakfast – which is fantastic – excellent food, staff, service variety, grade 1.
There is NO MORROCCON restaurant, which is widely advertised. It was converted into a business conference facility some years ago, a very limited selection of tagines are offered elsewhere. This is extremely disappointing, and not what we paid for.
Rocks bar was only open for 2 hours during our entire visit, a joke and not what we paid for
There is no Coffee bar and not what we paid for
The only working bar is out by reception (£46 for 2 large gin and tonics)
One restaurant is ok, Alfredo, the other is really just a Hooker hire and smoke joint. We never saw anyone eating there, but did try it ourselves one night, I couldn’t get over the feeling the staff were rather surprised anyone would eat there. Two Courses with wine approx £80 for 2
Entertainment is extremely limited, a little quartet play the same songs most nights, no colorful local dancers. / Moroccan / European entertainers , no variety, though a guy did play the piano in the reception bar one night. If there is an entertainment director, he wants firing.
Pools were excellent, clean and well kept, though the pool service for both drinks and food was to say the least rare and variable.
The staff were all good and friendly, though you sometimes had to prize info from them, they talked about bad communication in their organization, I say staff were all good, well, except “Mrs Hitler”.
Mrs Hitler patrolled the main entrance preventing guests from bringing in food and drink. The excuse for this was Health and Safety, “don’t want you to get food poisoning” etc. Actually of course it’s so you buy everything from them. We say saw them remove 6 bottles of water from 3 guys! We found this rather spoilt the atmosphere of the hotel. Taking in Alcohol or food was not allowed, though there is a large Carrfour supermarket next door! Also Menara Mal adjacent is excellent with a wide variety of shops and a suedo souk which we thought was excellent with good quality goods.
They are building another floor on top of the main building, “Coming soon”
Pros, pools, staff, rooms, almost center of Marrakech, outside 6 restaurants (cheap / average) within half a mile, close to airport, but not directly on flight path. Great Breakfast massif choice
Cons, not got the facilities it advertises everywhere, expensive (and limited) food & drink, no gardens surrounding the place, draft beer rarely available, Menara gardens is a building site. Mrs Hitler and the food and drink confiscations. Poor entertainment.
Overall, we enjoyed our stay, but not what we paid for, felt cheated and misled / overpaid
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Fh P3 years ago on Google
5/5
We ended up moving to this hotel from a riad at the Madina. What a world of a difference. Beautiful resort with great service. Great beautiful pools outdoors and a huge pool indoors. Hotel also includes free valet parking. …
We ended up moving to this hotel from a riad at the Madina. What a world of a difference. Beautiful resort with great service. Great beautiful pools outdoors and a huge pool indoors. Hotel also includes free valet parking.
The rooms are large and comfy. The breakfast served was quite good. Hotel is located attached to a mall with lots of restaurants near by as well.
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Susan6 years ago on Google
5/5
Truly a Five star hotel. The staff especially My Rashid, the concierge, went to great lengths to take care of us, he is an excellent ambassador for the hotel. We had problems with the guest staying next door to us, they obviously have never …
Truly a Five star hotel. The staff especially My Rashid, the concierge, went to great lengths to take care of us, he is an excellent ambassador for the hotel. We had problems with the guest staying next door to us, they obviously have never stayed at a hotel before and did not know how to act appropriately. The Duty Manager from the Spa made sure we got a room away from these inconsiderate people and upgraded us for our efforts. The food was great, the Spa was comfortable, the staff were amazing. Would go back!
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Anselme Poda3 years ago on Google
4/5
A big (like "grand" in French) hotel employees are very disponible and prompt to guide any of needs.
Oh their all you can eat is wonderful: varieties of foods, tasty plates. I strongly recommend their restaurant!
Meriem Atif4 years ago on Google
3/5
- Slowest check-in ever for a so called 5 stars Hotel ! Very bad for a first impression.
- The staff is not worthy of a 5 stars hotel (asked for a towel at the pool the …
- Slowest check-in ever for a so called 5 stars Hotel ! Very bad for a first impression.
- The staff is not worthy of a 5 stars hotel (asked for a towel at the pool the answer was you can look around maybe youll find one)
- The housekeeping is not the greatest, the room was missing maybe half of the utilities when we checked-in
- The isolation is really bad, you could hear "every word" outside the room
- And finally Wifi is very bad if you're planning to work !
Overall I would say due to the location, equipment, the facility, the good and super organised breakfast buffet...etc, it is more of a 4 stars hotel definitly not a 5 stars in my opinion!
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Idris Kantharia3 years ago on Google
5/5
Amazing building, full of class and very well set out. The hotel is set in a more modern and developed part of Marrakech. Away from the hustle and bustle of the main area of tourism. However not so far from the Railway station. There are …
Amazing building, full of class and very well set out. The hotel is set in a more modern and developed part of Marrakech. Away from the hustle and bustle of the main area of tourism. However not so far from the Railway station. There are buses and taxes available just outside and a large shopping mall in the same building. There is a food court at the top floor with outdoor eating area overlooking the city with amazing views also of the mountains in the far distance.
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gatiri asaolu5 years ago on Google
5/5
This place just beautiful. The breakfast was amazing. The staff were friendly and helpful, the spa was relaxing, indoor pool was warm. It's the best place ever. The manera shopping hall has an entrance through the hotel. So many cafes around it. The train station is 5 minutes away. Luv, Luv, Luv.
hussein ali4 years ago on Google
5/5
I had very nice visit to this place to have a breakfast there I tasted the morroco food was very delicious. Also I think the nice deal with beautiful smile from one of your hotel staff was another significant thing . She was Kaoutar work …
I had very nice visit to this place to have a breakfast there I tasted the morroco food was very delicious. Also I think the nice deal with beautiful smile from one of your hotel staff was another significant thing . She was Kaoutar work as hostess. She was very helpful and active. I asked her about the business center she took me there and helped me to use the computer because I don’t know French language till I finish my work. Then she talked to me about the hotel and all features. And why most of visitors to Marrakech visit or stay in this place. So she gave me a very excellent impression about the hotel. I think such staff represents a very high value for this hotel. Thanks
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Danna Simon4 years ago on Google
1/5
Stayed in a suite for 3 days, had large broken glass pieces all over the suite, even after daily cleaning they weren't removed. Receptionists are overwhelmed with simple requests. Been trying to get my hotel bill for 4 weeks now (supposed …
Stayed in a suite for 3 days, had large broken glass pieces all over the suite, even after daily cleaning they weren't removed. Receptionists are overwhelmed with simple requests. Been trying to get my hotel bill for 4 weeks now (supposed to be sent via email - never happened). Called 4 times, asked for the bill, but nothing- have been given different excuses (sometimes just a rude NO) why they cannot send me my bill. Would never book again, neither recommend Savoy.
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Tamoor Malik3 years ago on Google
4/5
The first 24 hours didn't give a great first impression, we arrived late at night and decided to order room service, it took a while to arrive and once it did it was cold and inedible, we also had no towels in our room and had to ask …
The first 24 hours didn't give a great first impression, we arrived late at night and decided to order room service, it took a while to arrive and once it did it was cold and inedible, we also had no towels in our room and had to ask multiple times.
Morad (guest relations) came and spoke to us and assured us that the rest of our stay would be much better and offered us a complimentary lunch by the pool and complimentary robes/slippers, the next 5 days at the savoy were perfect, Morad checked on us every morning at breakfast to ensure everything was okay and he has great banter, his stories are fantastic
Honestly I would come back to the savoy just because of morad, also the location is perfect, it's right next to a mall and multiple restaurants which are buzzing at night, its not far from the old town souks and has two outdoor and two indoor pools
The only problem is the service is really slow, we waited over 45mins for two burgers and there was only 2 other people in the restaurant so the service could do with some improvement
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Julien Olivari5 years ago on Google
1/5
If you have to stay in Marrakech, then you should never consider Savoy Grand Hotel. I stayed here for 7 weeks, the employees are not professional at all. I spent my time waiting for them all the time, when they came! Because sometimes you …
If you have to stay in Marrakech, then you should never consider Savoy Grand Hotel. I stayed here for 7 weeks, the employees are not professional at all. I spent my time waiting for them all the time, when they came! Because sometimes you don't even get what you asked for.
Restaurants are super expensive (more than in France) and quality is awful, they just serve unfrozen food. That's annoying when you paid 14€ your pizza (around 6/7 in the restaurants by the hotel). Plus, you have to be very patient, 40 min for a frozen pizza, 50 min for a burger.
The rooms are ok, nothing special. Fournitures may be very used, the sink as well.
And you'll be a lucky one to have a full minibar.
By the way, they forbid you to take any drinks or food in the building, even water.
Enjoy your stay in this wonderful place.
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Eva Maria Kunz6 years ago on Google
5/5
The hotel was really amazing! Went there on our 5th wedding day the always friendly staff and the best house keeping surprised us with flowers on bed and everywhere in the comfortable rooms. Food was very delicious with great variety of …
The hotel was really amazing! Went there on our 5th wedding day the always friendly staff and the best house keeping surprised us with flowers on bed and everywhere in the comfortable rooms. Food was very delicious with great variety of choice and i liked the bars. The front desk manager’s idea the going on trips to Andre Heller’s Anima and the Atlas mountain with a private driver was a highlight as well as I enjoyed wellness on the big pool and massage and facial at the hotel.
Thanks for making us feel like we were member of the Savoy family. Would definitely come back and recommend it to our friends. You get 5 stars from me!!
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Alysa K3 years ago on Google
1/5
I tried calling the hotel several times to book rooms for my wedding guests and was repeatedly told to call back in order to speak to a manager, which was difficult because I live in a completely different time zone. Finally, after getting …
I tried calling the hotel several times to book rooms for my wedding guests and was repeatedly told to call back in order to speak to a manager, which was difficult because I live in a completely different time zone. Finally, after getting a little attitude from the receptionist (who was not very helpful) I asked for an email address so that I could finally speak to the correct person, and was pretty surprised when I never got a response!
A few days later I woke up early to call the manager who told me that someone else would get in touch with me that same day. That didn’t happen either! When I finally got a text from the correct person, they told me ONCE AGAIN that they would get back to me and NEVER DID!
I’ve never dealt with such lousy service! Hard to believe it’s a 5-star hotel.
Big waste of my time.
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El Yazid3 years ago on ZenHotels.com
6.5/10
Location great, nice ambiance.
Very disapointed about the work that was being done around the main swimming pool en next to the childerns pool. There was heavy constructing during our intire stay. Nobody told us this en nobody took the efort to come to us en offer excuses.
Visited in July 2019
Erik Riise Kyllevik4 years ago on Google
1/5
I was in Marrakech to see my friend who picked me up at the airport. A rude and disturbed receptionist with bad assumptions denied my friend's visit in the room. She told me that they have international rules denying guests to bring a …
I was in Marrakech to see my friend who picked me up at the airport. A rude and disturbed receptionist with bad assumptions denied my friend's visit in the room. She told me that they have international rules denying guests to bring a visitor to the private room.
After check in I was followed by three security guards who eventually escorted my friend out of the hotel. Every time I entered the building I was stared at by at least three security guards who never smiled. I felt suspicious.
Very nice and serviceminded staff in the breakfast room.
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Fazl Ahmad4 years ago on Google
4/5
Stayed there for 3 nights. Very nice hotel with welcoming staffs. Large spacious rooms, massive pools , lovely buffet breakfast . One improvement could be to heat the pool for winter.
Ellena Ophira6 years ago on Google
1/5
DO NOT EVER STAY AT THIS HOTEL, AVERAGE AND TRULY HORRIFYING CUSTOMER SERVICE
This is hands down the worst hotel that I have had the misfortune of staying …
DO NOT EVER STAY AT THIS HOTEL, AVERAGE AND TRULY HORRIFYING CUSTOMER SERVICE
This is hands down the worst hotel that I have had the misfortune of staying in.The customer service was not only the most useless that I have encountered, but the rudeness of the Reception Staff border lined on being cruel. I am beyond baffled as to how this is a 5 star hotel, or how this hotel has been able to be affiliated with a quality brand such as a the Savoy. The Brand manager of the Savoy should seriously audit the experience at this hotel, in order to protect the integrity of the Savoy name.
After expressing confusion over a booking issue, we were treated with hostility and rudeness. We were laughed at, scoffed at, muttered about under their breath in French, as if we weren’t there- right up until the point that they got vicious and threatening.
From this moment on staff muttered and whispered about us as we walked through the lobby and no one showed us kindness at all. It was very upsetting. After a whole week of trying to speak with someone more senior, convinced that someone would care about our treatment and experience, with each person we spoke to, the ruder and more vicious they became.
There was no attempt to help us in anyway and the concept that someone might apologise or empathise with our treatment was completely alien.Quite frankly, they should be ashamed of their conduct.
As if this entire issue wasn’t enough, the hotel fell short in so many other areas.
We had to wait over 30 minutes for our airport transfer. No one apologised.
There was confusion over paying for extra facilities, like the jacuzzi. One Spa member said it was included but on our return we were told to pay 200 dirhams to swim in it.
Every single day, without fail, we had to call for an extra towel to be brought to the room. And, EVERY SINGLE DAY, it took more than 40 minutes to receive the towel following at least one chase call. Furthermore, no one ever picked up on the Housekeeping line, so everyday, we would have to call reception, to contact Housekeeping for us. The whole saga took about an hour a day.
On one night we tried ordering a bottle of wine to the room, this took over an hour to be delivered- for a bottle of wine. We had to call down 3 times to chase this up- and once again, no one picked up on the Room service line, so we had to call Reception to chase this for us.
The food is average, at best. Options for Half Board are very very limited.
The quality of the rooms was so very basic. Despite only having been open 1 year, the furniture was chipped and tired. There was mould and mildew in our shower and a questionable stain on our curtains- all of which we mentioned, but nothing was done about this over the course of our whole stay.
Cleaning was done to a bare minimum standard to the extent that we had to ask for it be done again, on return to our room one day. And, on exit when I checked under the bed to see if we had forgotten anything, I was horrified by the level of dust and dirt under there and even more horrified to find a mouldy piece of food from goodness knows when.
On our last night they decided to rebuild part of their Gym at 23:30- loud drilling and hammering continued until after half past midnight. I called reception a total of 6 times to ask them to stop the noise.
This hotel may have technically have the facilities to qualify for a 5 star hotel, but the quality and more importantly the service is more akin to you sleeping in a box on the street. The staff made us feel like dirt and therefore the trip was ruined.
I doubt anyone will even care about this review, they said as much at Reception, in fact they laughed in our faces and said that it would make no difference. So, I implore you, fellow traveller, look elsewhere, there are so many beautiful hotels in Marrakech, do not let them ruin your holiday, and most certainly do not give them your business.
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Hitesh Halai (Hityo)4 years ago on Google
1/5
Would never stay here! Paid for 2 double beds and got one queen and one single, the whole hotel was empty but "they didn't have free rooms" Rooms were not cleaned daily, Bath room panels falling off (very dangerous, nearly hit my nephew), …
Would never stay here! Paid for 2 double beds and got one queen and one single, the whole hotel was empty but "they didn't have free rooms" Rooms were not cleaned daily, Bath room panels falling off (very dangerous, nearly hit my nephew), AC unit leaking, electrical wiring showing (had nephew with me), safe not working...I could go on...spoke to 3 managers and did nothing
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Simon Pedersen3 years ago on Google
1/5
A few weeks ago I arrived at Savoy Le Grand Hotel Marrakech with a broken leg from an ambulance from a hospital in order to spend a single night before my flight home to Europe. The receptionist was extremely welcoming and helpful, got me a …
A few weeks ago I arrived at Savoy Le Grand Hotel Marrakech with a broken leg from an ambulance from a hospital in order to spend a single night before my flight home to Europe. The receptionist was extremely welcoming and helpful, got me a wheel chair and along with another member of staff helped me to my room at the ground floor in the court yard nearest the reception. It was a very warm welcome - and the good friendly service was retained through to the restaurant etc.
My leg was painful and kept me awake until 03:00, but at 03:30 I woke up by sounds coming from the balcony door. Someone had broken up the door and was in my room, I started shouting of the intruder and he got startled and ran off, knocking over a lamp on the way out. I jumped on my good leg to the door and closed it and then called the reception to inform them. They told me they would contact security, look into the matter and get back to me. I was shocked and felt very exposed having a broken leg and especially worried after the murder of 2 Scandinavian tourists nearby a few weeks ago. 25 minutes passed and I impatiently gave them a call to ask for a status. The nightmanager at the reception told me "Oh it was just a technician looking to fix something on your balcony". I repeated that the intruder had been in my room and it wasnt a technician. He continued saying the technician might have opened the door to do maintenance and "we apologizing for disturbing your sleep" -and we argued a bit back and forth as there was no way in the world that was a technician sneaking into an occupied room at 03:30. An hour later I fell asleep exhausted after 24 hours without much sleep but very very worried.
The next morning I went in wheel chair to the reception to settle the bill and check out - and after that I asked to talked to the manager. I wanted a senior staff to know what was going on at the hotel and 2 managers emerged. I told them the story and the senior manager replied "That was not a technician" as in no staff would have an assignment that required sneaking into a guest room in the middle of the night. He said he would look into the matter and gave me his card so I could contact him the next day. Two days after I wrote him a mail, but no reply emerged, so called the hotel a few times a couple of days later and finally got hold of him. He promised me he would get back to me but more than a week after I have yet to hear from them about the break in.
All in all, it seems like Savoy Le Grand Hotel Marrakech has serious issues with security and takes it pretty lightly or wanna sweep it under the rug instead of handling it. That for me is pretty unnerving and if you wanna feel secure in your room at night, this is not the hotel for you.
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El Yazid3 years ago on ZenHotels.com
6.5/10
Location great, nice ambiance.
Very disapointed about the work that was being done around the main swimming pool en next to the childerns pool. There was heavy constructing during our intire stay. Nobody told us this en nobody took the efort to come to us en offer excuses.
Visited in July 2019
A. James Rhodes3 years ago on Google
5/5
Incredible place. Staff were inconceivably patient with us when we made an error over booking/payment. Excellent facilities. Anyone visiting Marrakech but not wanting to exit the compound for some reason would be very well taken care of in here.
Mohamed Zagdi3 years ago on Google
4/5
High price. high Quality but The breakfast in this hotel is very bad even if it's added on note I was there for a week and I asked why the break is so bad then someone their told me that those are special breakfast for different other …
High price. high Quality but The breakfast in this hotel is very bad even if it's added on note I was there for a week and I asked why the break is so bad then someone their told me that those are special breakfast for different other countries. But I mean we took a special suit there you can find something in the fridge but everything is payable like chocolates, sweets.... I do really liked it but they got a real problem with breakfast and they should fix it
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Abdul Munaim4 years ago on Google
1/5
Never will I use again, disguisting customer service, that only focuses on French and Arabic speaking guests. Never felt so unwelcome in 9 visits I have made to Morroco in the past 2 years. …
Never will I use again, disguisting customer service, that only focuses on French and Arabic speaking guests. Never felt so unwelcome in 9 visits I have made to Morroco in the past 2 years.
I Would recommend Rui Hotels or a decent villa.
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Adam Khan3 years ago on Google
5/5
First off just want to say we had a very pleasant stay at this hotel, its our second time here (room 1410). Adil at reception was very polite and helpful and spoke full english (alot of people speak french or arabic) we had a few issues …
First off just want to say we had a very pleasant stay at this hotel, its our second time here (room 1410). Adil at reception was very polite and helpful and spoke full english (alot of people speak french or arabic) we had a few issues and he resolved them straight away in a very friendly and professional manner.
Also want to give a big thanks to the night team manganer and Magdi who worked at reception at night. He was very polite and very helpful.
Thanks for making our stay enjoyable and see you guys in a few months again.
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Into the abyss5 years ago on Google
5/5
I stayed at the Savoy during the first week of January 2017. it's an amazing hotel, I don't really know how to explain my experience. …
I stayed at the Savoy during the first week of January 2017. it's an amazing hotel, I don't really know how to explain my experience.
First of all, I don’t submit reviews that often even though I travel a lot, but this time, I believe the Savoy and their team deserve this review, for all their efforts and making my journey exceptional.
Two notable people made our stay unforgettable. Mr. Murad from guest relations, and Mr. Khaled at the reception. Well done gentlemen. Very professional, resourceful people.
Mr. Murad, whom I didn’t know before this stay, approached me while checking in, and introduced himself, and immediately started assisting and guiding. He was kind of to take us to the suite, show us all sort of different things the hotel offers.
Throughout the stay, Murad was always there, even when he was off duty. Exceptionally hospitality and service, well done Murad. This kind of service is priceless and what I always look for.
The hotel is luxurious. Beautiful and elegant lobby, large swimming pool (even though I didn’t use it this time, it was cold, but I think this is the place to be during the summer time). Checkout some of the photos we took.
I’m from Dubai, and we have the best hotels in the world, and to find something close to that level of hotels we have here in Dubai is a challenge every time I travel. Fortunately, I didn’t face this challenge at Savoy, as it’s a high-end, luxurious and elegant hotel.
Staff - Extremely friendly staff from the valet all the way to the housekeeping. Well done guys, you made this trip unforgettable.
Location - The best location, without exaggeration! It’s in the heart of the city, it’s connect to the mall (you have carrefour, Apple store, barber shop….etc, and you can access it from inside the hotel). Moreover, it’s within a walking distance to Buddha Bar, it’s actually attached and part of the hotel.
The room/suite - We booked the two bedroom suite, which was beautiful. Two master bedrooms, with a living room, and a huge balcony spanning over the complete suite. The main master bedroom, had a walk-in closet, and a huge bathroom. Spacious shower room, with a rain shower.
Room Service - Great food, fast service and again, super friendly staff.
Wifi - Fast speed internet, for FREE.
Price - Very reasonable for such a hotel with this class and luxury.
I didn’t experience everything the hotel offers, but I will on my next visit, which is soon.
Don’t forget to have the Moroccan tea at the reception (it’s FREE by the way).
You won’t be disappointed, try it for yourself and stay at the Savoy, and thank me later on :)
Savoy is the hotel to stay at when you visit Marrakech.
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Amara Akhtar4 years ago on Google
5/5
Lovely hotel. Restaurants in the hotel are also amazing. The Moroccan restaurant didn't open once during my visit but the others were nice. If you want to spend less on food the restaurants next door outside the mall are also nice.
Kaoutar Mnor10 months ago on Google
1/5
Service was a huge headache. Front desk service is complete torture. Poor management. Never going back. Very unpleasant stay 👎🏼
Trip typeFamily
Rooms1.0
Service1.0
Location4.0
Susana Ruiz6 years ago on Google
5/5
Staff is really friendly, they answer to any request in short time. Installations are great, above all swimming pools, out and inside pools. Just food is their weak point the Moroccan restaurant is too expensive and worthless in comparison …
Staff is really friendly, they answer to any request in short time. Installations are great, above all swimming pools, out and inside pools. Just food is their weak point the Moroccan restaurant is too expensive and worthless in comparison with any other restaurant outside. The breakfast has not good choices in cold or hot meats. But I insist they are lovely above all if you travel with kids.
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GSHK LTD5 months ago on Google
3/5
Location ok, not for families. More for couples.
Trip typeBusiness · Solo
Rooms3.0
Service3.0
Location4.0
Response from the owner2 months ago

Dear Client,

Thank you for taking the time to tell us about your experience after your stay at Savoy le grand hotel Marrakech. We regret that the service did not meet your expectations.

Your opinion is very important to us, it fills us with energy to always improve.

We have taken note of all your comments which will, of course, be shared with all of our teams to improve our services and serve you better in order to regain your trust.

Cordially,

Georges Stefano4 years ago on Google
5/5
Excellent experience in a beautiful luxury hotel. The staff and managers were very attentive to my requests. The bar is excellent and the intterior design was beautiful. I do recommend the hotel for a stay.
Ahmed Benryane3 years ago on Google
2/5
Yeah.. i get it .. huge hotel with huge swimming pool, nobody ises it....on the ither hand, The sound system in they re bar is just awful, and the band they bring is pitiful... step ur game up Savoy! Plus it's full of escort girls acting like they have a room..
Safia Ahmad4 years ago on Google
5/5
The best hotel in Marrakech. Rooms are spacious with a beautiful view. Staff are really friendly and helpful. Adil on reception provided the best customer service and helped us out alot . Would definitely go back to the Savoy. What a beautiful city Marrakesh is.
Par4 years ago on Google
5/5
This hotel is a very beautiful place to go to during mostly any month I went there during December in the mornings it was cool and it got fairly hot in the afternoons and it went colder again during the evenings the hotel has three pools …
This hotel is a very beautiful place to go to during mostly any month I went there during December in the mornings it was cool and it got fairly hot in the afternoons and it went colder again during the evenings the hotel has three pools two outdoor and an indoor also has a spa with jacuzzi and sauna but as it was very expensive I didn’t go it was £20 an hour. What I found out about this hotel was that it was quit expensive and not just the hotel the country even room service was very expensive and the restaurants in the hotel to but luckily next to the hotel theirs a mall menara mall their is an entrance to it outside and also in the hotel it has a bunch of different cuisines of food and an arcade and shopping section like any mall and also if you walked one minute down from
the hotel their are 4 restaurants such as: Chili’s, Elite, Nabab and more I can’t remember elite especially has amazing prices and serves an excellently good tagine a Moroccan dish that’s lamb or beef in a special clay pot.
Also as tourists you’d probably want to go to their very cultural bazaar and palaces and their parks.
The breakfast in the hotel is very good the rooms are beautiful and have a wonderful view from the balcony in conclusion this is an amazing hotel and you should deffently go.
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Imaad “MisterT” Taimuri4 years ago on Google
5/5
Hotel was amazing, facilities were all nice and clean, conviniently located next to a shopping mall. If you ever go there make sure to get aquainted with the Guest relations manager called Murad. He managed our stay, responded to any issues we had and also went as far making reservations for restraunts, quad biking etc.
dani Shah4 years ago on Google
5/5
On arrival at the hotel we were greeted by adil who checked us in and gave us a brilliant suite. The rooms are so spacious we were reali pleased the staff were so helpful and always there to help 1 girl who stood out for me was Fatima she …
On arrival at the hotel we were greeted by adil who checked us in and gave us a brilliant suite. The rooms are so spacious we were reali pleased the staff were so helpful and always there to help 1 girl who stood out for me was Fatima she reali was amazing and friendly I would definitely return to this hotel when I come back in July......
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Nawaf AK3 years ago on Google
5/5
Excellent customer service and the staff really friendly. The hotel based in a amazing location. We had so much fun and this place highly recommended.
Mo Khan4 years ago on Google
5/5
Amazing service and hotel with great facilities. The location is perfect as well. Enjoyed my stay. One of the best hotels I’ve stayed in.
Árni Þór Óskarsson4 years ago on Google
4/5
Nice hotel in the more quiet part of Marrakech and the nearby mall makes it a great stay with the kids. The spa was good for a hotel spa and the hammam massage is nice for those who want to try hammam. The indoor pool is big and relaxing.
R A3 years ago on Google
5/5
Absolutely amazing place to stay! We went with my family and had the time of our lives. All the staff are highly professional and make every effort to make our stay enjoyable. Thank you to all of you at Savoy Le Grand!!!!
Gena voran4 years ago on Google
5/5
Amazing hotel. Great customer service and location. Place is clean with big sized rooms. Large swimming pool, spa and restaurants. Nice breakfast selection.
Jafaar Koumzia year ago on Google
4/5
Good hotel with friendly staff (especially Lamyae). We will definitely come back.
Trip typeVacation
Rooms5.0
Service3.0
Location5.0
Ahmet D.4 years ago on Google
5/5
One of the best hotel in marrakesh. Kind and lovely staff. The biggest swimming pool in the city, and delicious food off course. The rooms are big and clean. Prefer the pool side rooms.
MM5 years ago on Google
5/5
Great hotel ...spacious... Welcoming staff.. Breakfast is an entertainment on its own... Clean rooms ... Long story short ... It's my 3 rd time now and I highly recommend it... 👍🏻👍🏻👍🏻
Breanna L4 years ago on Google
1/5
Do not go during Ramadan. The staff want their guests to do Ramadan with them. If you order food or a drink in their restaurant they tell you to wait until the server is done eating and then he will serve you...bad customer service. They also charged me twice for my stay and I am currently waiting for a refund...
Itzik levy (Izikl)5 years ago on Google
5/5
the hotel is huge
the suite very big and comfortable
very big bedroom and living room, closed room the view to the pool and balcony …
the hotel is huge
the suite very big and comfortable
very big bedroom and living room, closed room the view to the pool and balcony
the pool very nice and the service around it was excellent
5 restaurants Italian, BBQ, pizza, Moroccan, bar, all was very good
excellent breakfast
the location not in the center, but we prefer it like this, its not so pleasent do drive there, so we used taxi.
next to the hotel you have the Manara mall with direct entry from the hotel
just perfect hotel and location!
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Lee Levi5 years ago on Google
5/5
very nice hotel. great service. rooms are comfy and spacious. pool is really nice. recommend the italian restaurant within yhe hotel which was great. also there's a nice shopping center right by and the area is very nice
Sukh Aujla6 years ago on Google
2/5
Don't understand the reviews saying the best service. The service is very hit and miss here and mostly miss. Very slow and poor service, everything you ask the concierge to arrange hey mark up like crazy to make a buck and then tell you …
Don't understand the reviews saying the best service. The service is very hit and miss here and mostly miss. Very slow and poor service, everything you ask the concierge to arrange hey mark up like crazy to make a buck and then tell you they are cutting you a deal. The only plus points is nice facilities and great location, right next to a mall and 10 mins drive to medina. I will not stay here ever again or recommend it to anyone.
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Laasri Photo6 years ago on Google
5/5
Top class service all around, Newly refurbished under the Savoy brand and well worth a visit if you are in Marrakesh.
This hotel has a first class bars and restaurants with with a wide range of products on offer, pricey but good value
nizar benattou6 years ago on Google
4/5
Clean and beautiful place to stay in, all the staff were nice, for the breakfast food great and diverse the only thing i didn't like is that the pool max is only deep 120cm if they added a spot in the pool with a width of at least 180 cm would be great and fun !
Herman Van der meulen5 years ago on Google
4/5
Great hotel! Very luxereous. Everbody of the staff is concerned of your well being. Aziz is one of the best. Ask for him when you enter the breakfast room. He knows in one minute what you need en will help you with everything. And …
Great hotel! Very luxereous. Everbody of the staff is concerned of your well being. Aziz is one of the best. Ask for him when you enter the breakfast room. He knows in one minute what you need en will help you with everything. And please give him our greetings.
Herman and Judith
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Omer Jan4 years ago on Google
2/5
Unprofessional at times, did not sleep 2 out of 3 nights due to air conditioning not working and poor bed.
Lovely outdoor and indoor pools. …
Unprofessional at times, did not sleep 2 out of 3 nights due to air conditioning not working and poor bed.
Lovely outdoor and indoor pools.
Oussama on reception helpful and very courteous.
Not coming back!
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Sarah Grindrod2 years ago on Google
3/5
Good hotel as a whole...so could only rate this hotel as good...below are a few issues found while staying here...
No info regarding hotel and facilities given at check in from reception... …
Good hotel as a whole...so could only rate this hotel as good...below are a few issues found while staying here...
No info regarding hotel and facilities given at check in from reception...
“Sunny bar” not open so had to walk through to main drinks area to gain the attention from waiter staff while staying round the quiet area of the hotel
Clean...well organised site...but breakfast options need to be a bit more varied...waiter staff need to be more attentive..
Concierge was very helpful...
Waiter staff struggled with simple requests...ie cafe creme....Massive language barrier...
Late check out option given was a shower in the indoor pool area which has one ladies shower facility or pay full rate for the room....
Luggage to be kept at concierge at reception...very inconvenient....
Luckily our stay was only four days...
Trip typeCouple
Rooms4.0
Service2.0
Location3.0
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karim ekhtiar5 years ago on Google
5/5
Ispend 5 night at this hotel and everything was fine. Specially Lobby manager Ranio was very kind and she does best her duties.
Christian Felde4 years ago on Google
3/5
Great hotel with a lot of potential. There's some lack of attention to detail which stops me from giving 4 stars, but they can easily address these issues in the future.
Chitra Garg4 years ago on Google
5/5
Good hotel with all amenities. Very nice location..just on main road.
Good variety in breakfast. I liked to stay here
Yorkyhorse2 years ago on Google
4/5
Good rooms, friendly staff. However, outdoor pools need to be heated as they can get cold during winter and autumn
Zurriyati Irfan2 years ago on Google
5/5
The hotel is nice, but I need to walk very far to reach my room. And it’s not allowed to bring food from outside
Veks S5 years ago on Google
5/5
Great hotel, amazing service from concierge to maintenance staff to room service. Food for room service was very average but that's most hotel anyway. Would definitely go back if in Marrakech again
Ali Kitley-Jones3 years ago on Google
5/5
Beautiful hotel, the staff were lovely. Taha, poolside and the reception team, including Fatima🙂 were great, kind patient people.
Marta Nuevo3 years ago on Google
4/5
Very good location, not very far from the Medina. Big confortable rooms. I missed some amenities and more light in the room and also in the bathroom.
Youssef Khayali2 years ago on Google
5/5
Very Nice hotel, not only spending time with family/friends but also organizing big events. Well done!
Med tv- محمد تيفيa year ago on Google
5/5
Amazing hotel
Nice service they have a good mood person's
Malin Lundsten4 years ago on Google
4/5
Nice hotel, with beautiful rooms, delicious breakfast and wonderful outdoors pool! Never got an introduction to the hotel facilities, so I didn't find the indoor spa area - a shame!
houda amnai6 years ago on Google
5/5
It's a wonderful hotel that I recommend to everyone !!! Perfect for business, with many meeting room . Awesome for leisure, proposing a lot of activities and a big swimming pool ...
Maya Kavtaradze4 years ago on Google
5/5
Rooms are bug and comfortable. Breakfast is good. Swimming pools are very good. Centrally located - a shpping mall and supermarket next door.
jamael beckleya year ago on Google
5/5
Hotel is amazing the rooms are great staff are great breakfast is great worth every penny
Ketlareng Sybil Matlhako3 years ago on Google
4/5
Lovely place. Staff highly proffessional and very welcoming. The place is worth visiting again. The rooms are beautiful.
Mohamed kelany6 years ago on Google
5/5
Good
Good food with so many choices. Good location in the center of the city. We had a nice experience because thr service is really 5 stars. We enjoyed the budhaa bar and the shooping in the hotel mall.
MMR A3 years ago on Google
5/5
Was probably best hotel stayed in spacious rooms, balcony and safe to secure belongings and there was a pool and breakfast was great shops nearby, walking distance to taxis and horse carriages
Mido tazia year ago on Google
1/5
Very boring, and the star are so weird they keep looking at you and dosnt let you do anything lottery anything. Not recommended
Trip typeVacation · Family
Rooms1.0
Service1.0
Location3.0
saad3 years ago on Google
4/5
Chic hotel with large swimming pool. Rooms comfortable. Staff friendly but speak too loudly between them. Lack of animation maybe
Victoria Chibueze6 years ago on Google
5/5
The best hotel! Luxury at its best, rooms clean and big. Huge swimming pool, staff are friendly a gorgeous hotel for a reasonable price.
françois gayet3 years ago on Google
5/5
Absolutely amazing hotel , brilliant staff and excellent value! Best hotel in marrakech. can't wait to come back.
Jason Kambovski3 years ago on Google
1/5
Service was very bad. Had to ask to have our room cleaned each day. Never provided us with clean towels and were difficult to get any response from them as to the substandard service.
Florencia Mangiantini5 years ago on Google
5/5
Awesome hotel! beautiful swimming pool, perfect breakfast, excellent service. Love staying here!
Andrew Morgan4 years ago on Google
4/5
Lovely hotel with great rooms, 2 outdoor pools, an indoor pool and underground spa. Walking distance to old town and Hivernage for upmarket restaurants and clubs.
alex fernandes4 years ago on Google
5/5
Amazing hotel. People are extremely polite. Room with a zaccuzi was amazing. Breakfast was fantastic. Highly recommended.
Rawan Momani3 years ago on Google
5/5
Beautiful Hotel, amazing pool and excellent staff
Thanks to Guest Relations Supervisor Noura for her great hospitality!
Aamir Rob3 years ago on Google
5/5
Wow. This hotel is amazing. Spacious room, comfortable bed and the breakfast is on point
Rosalie Stephens2 years ago on Google
5/5
Lovely hotel, location, staff, rooms. Restaurants a bit pricey and the food was ok.
Máté Csanád3 years ago on Google
5/5
Great hotel, spacious rooms, very good indoor/outdoor pools, excellent breakfast!
Hamid Mabrouka year ago on Google
5/5
Service and personal it's very good...
Food very good...
Thanks so much for Mahdi ,
pols 134 years ago on Google
4/5
Its very nice hotel but there are two main point they have to fix it, first drinking water should be free in that hotel and second when you go to reseption you have to wait for long time in the Long queue
Ahmed Abdullah2 years ago on Google
4/5
very good for money and great location , the have changed our room to a bitter one , thanks specially to the receptionist Fatima Alzahra
Heather Foster3 years ago on Google
4/5
Didnt have all the cocktails on menu, but nice place to relax on walk back to the square
James Blunt4 years ago on Google
3/5
Nice place , but the security at the entrance is just terrible.
It's not about security it's about making sure you don't bring food or drinks from outside, a first i have seen in hotels.
Luis Ferreira3 years ago on Google
5/5
Very good the staff is amazing the hotel is amazing I will come back again and suggest that every body do the same
James Gosselin3 years ago on Google
5/5
Beautiful place, great service, nice clean rooms, fantastic pool and service, super breakfast buffet, nice bar lounge
Davyd Bavouir3 years ago on Google
5/5
absolutely beautiful hotel, amazing food,fantastic facilities and Incredibly helpful and kind staff
TheRaheelDeala year ago on Google
5/5
Marrakech isn't the same without a stay at this hotel! :) Love the staff, service and rooms.
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
kefa Mariamen4 years ago on Google
5/5
Great short stay friendly staff who go out of there way to make your stay one to remember great location walking distance to bars and restaurants 9 stars out of 10
Karim EL FINTI4 years ago on Google
4/5
Great hotel in a perfect location in the red city of Marrakech.
I liked the food and quality of service
Zineb Ait Bahajji5 years ago on Google
5/5
Excellent hotel. Big and comfy rooms. Very good customers service.
G R C5 years ago on Google
5/5
Great hotel, huge pool, huge rooms (excellent room with private room and bedroom, excellent bathroom), nice restaurants inside.
Paul Spindler3 years ago on Google
5/5
Really nice hotel, was here for 3 days for a convention, clean, and good facilities
Mohammed Qayed3 years ago on Google
5/5
Everything is great in this hotel. I love it and definitely I will stay again and again in this hotel
Dr. Sherif Abdelmalek3 years ago on Google
4/5
Very nice 5 stars hotel with good welcoming staff in the centre of the town
Jay Kanabar3 years ago on Google
5/5
Great hotel with great service! Concierge was really helpful and knows his stuff!
Mubashir Ahmed2 years ago on Google
5/5
Best hotel i have stayed at.. service and attention to detail is second to none
Mo H5 years ago on Google
4/5
It's an alright place. Lovely service and staff. Huge swimming pool and lots of sun!
Sonja S2 years ago on Google
5/5
Great place to stay. Tidy rooms and very friendly staff.
Simon Tomizzi5 years ago on Google
4/5
Good value, nice hotel and staff. Pool water was freezing cold!
Gavan Morris2 years ago on Google
5/5
Beautiful place in a quiet location, helped by shops and restaurants that are nearby and able avoid Medina if you want to avoid the mayhem.
Nushaba Mahmood2 years ago on Google
5/5
Lovely place really friendly and welcoming people hotel is beautiful👌
Ziyaad Mayet3 years ago on Google
4/5
Went for Congress, but staying elsewhere. Seems really posh. Nice open area and restaurants
Vipin Vasu4 years ago on Google
5/5
Amazing Hotel and services and facilities if you want to be in the centre of Marrakech with all good restaurants and clubs nearby
Dhouib Ismahen2 years ago on Google
5/5
I would like to thank all the Savoy team for being such wonderful people . Spécial thanks to kaoutar the hostess u r the best .
Trip typeBusiness
Rooms3.0
Service5.0
Location4.0
Fahad Alyabis5 years ago on Google
2/5
Services are the lousiest ever starting from the front desk. Not recommended if you are looking for a relaxing hotel.
Lorenzo De Stefano3 years ago on Google
5/5
great hotel closed to airport and main Marrakech attractive places. Extremily good breakfast
Glenn Smith3 years ago on Google
3/5
A very expensive large hotel situated on very busy boulevard in marrakesh.The hotel has a grand presence and is rated 5 star! Situated next to busy shopping mall
Sami Zureik4 years ago on Google
5/5
Really a very beautiful and comfort hotel everything is around and Marrakech is wonderful. I love it
Jack Miller4 years ago on Google
5/5
Amazing hotel nothing to fault staff are wonderful nothing too much. If you are thinking of staying in Marrakech look no further than this hotel central for everything.
Marsha Goodfellow3 years ago on Google
4/5
Ok service, good food and fine setting.
Had a good time. Do recommend it
kwok hing ng4 years ago on Google
3/5
The public space is very generous and clean. Service s at breakfast were poor.
mahmoud Ragab6 years ago on Google
5/5
What a nice hotel, very helpful staff, the rooms is comfortable and spacious.
Norio Yamamoto4 years ago on Google
2/5
Very noisy at night if you stay in the pool side room because of live music at pool
Driss Khayatey4 years ago on Google
5/5
The front office staff with Adil and Oussama were very welcoming and courteous! Keep it up!
Aryan Chatterjee3 years ago on Google
5/5
Awesome place to be when you want to chill.The atmosphere os good and even the service is very good. Good place!!
Mehdi GRICHE6 days ago on Google
3/5
Expansive
Response from the owner6 days ago

(Translated by Google) Dear Mehdi,

Thank you very much for sharing your comments following your stay at the Savoy Le Grand Hotel Marrakech.

It is a pleasure to read you because we attach great importance to the comments of our customers.

We thank you again and hope to have the pleasure of welcoming you again.

Best regards,

(Original)

Cher Mehdi,

Nous vous remercions vivement pour avoir partagé vos commentaires suite à votre séjour au Savoy Le Grand Hotel Marrakech.

C’est un plaisir de vous lire car nous accordons beaucoup d’importance aux commentaires de nos clients.

Nous vous remercions à nouveau et espérons avoir le plaisir de vous recevoir une nouvelle fois.

Bien cordialement,

Elie Nammour2 years ago on Google
5/5
Enchanting nicely located. Great food abundant and tasty. High end services.
Hussun Abdullaha year ago on Google
5/5
Nice suite rooms. Amazing staff
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Ahmed Helmy4 years ago on Google
4/5
Nice Hotel, Couples of Swimming Pools, Nice foods, Beside a Mall directly, Beside Street Coffe Shops
Ammar Alshihre2 years ago on Google
5/5
Make sure to book a room on the poolside otherwise don’t bother
Nice breakfast
Clean
Mounia Jait5 years ago on Google
5/5
New hotel, clean, location is amazing, staff is very friendly
Catalin Malureanu3 years ago on Google
5/5
Loved everything from the generous room to its balcony, from food to pool. ALL !
Mark Hewitt4 years ago on Google
5/5
Magnificent hotel, service, very relaxing highly recommend
Adam wheeler2 years ago on Google
4/5
Everything was good, except for the bar. The bar service was extremely slow.
Iga3 years ago on Google
5/5
Great rooms, food and helpful Staff.
Phil Gordon-Jones3 years ago on Google
4/5
An amazing place, pool a bit cold though!
Yoosreen Mohumudally3 years ago on Google
5/5
Wow, the welcome and the setting are just magnificent. You feel like royalty.
Riz Waheed6 years ago on Google
5/5
Best pool lunch and service I will for sure come again
من لنا غير الله3 years ago on Google
5/5
It's a great place just if you're a rich man
john tye4 years ago on Google
4/5
Decent hotel in much more relaxed area
Emms O'C4 years ago on Google
5/5
Great view of the Atlas Mountains from our room in the Moon Wing
yassir alowesie4 years ago on Google
5/5
nice clean and very close to the tourism places in Marrakech
Zainu Gandi4 months ago on Google
4/5
Awesome and lovely
Trip typeBusiness · Friends
Rooms5.0
Service2.0
Location5.0
Response from the owner2 months ago

Cher client,

Dear client,

We would like to thank you for taking the time to share your experience with our community.

We are delighted to read that your stay with us was "Amazing" we will be more than happy to share your warm comments with our team.

We trust to have the pleasure of welcoming you very soon at The Savoy le grand hotel Marrakech.

Warm regards,

Tarik (MolyTarik)3 years ago on Google
5/5
5/5 very friendly Staff, clean Hotel.
Love it !
Bolaji Ayorinde3 years ago on Google
5/5
Brilliant facilities. Don't miss the breakfast.
Arto Arto2 years ago on Google
5/5
Excellent service especially at the guest relation Nora
Ellen Dias4 years ago on Google
5/5
Quite welcome hotel with a amazing pool.
Meryem Làasri2 months ago on Google
5/5
Amazing service
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear customer,

Thank you for sending us your feedback, we are very pleased that you enjoyed your stay at Savoy Le Grand Hotel.

Please come back and visit us again soon.

Best regards.

Tamara Schoon3 years ago on Google
4/5
Lots of pools and popular place next to a mall
Vicki Orr6 months ago on Google
5/5
Reza Shahbazi4 years ago on Google
5/5
Good location, clean and nice food
Imad Khadra4 years ago on Google
4/5
A real place to relax and everything is beside you even supermarkets and night clubs
Jon Howitt2 years ago on Google
5/5
Great place friendly staff and lots of great dacilities
M A4 years ago on Google
4/5
Nice but guest not allowed
Mahir_vet4 months ago on Google
5/5
Excellent one
Response from the owner2 months ago

Dear customer,

Thank you very much for your generous feedback following your recent stay at the Savoy le grand hotel Marrakech.

We were pleased to read your remarks. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

Ritchie Lubeck5 years ago on Google
4/5
Great hotel, great staff
Mohamed Bouyahia5 years ago on Google
5/5
Best service you can ask for in 5stars in Morocco...
Louisa Agius Galea4 years ago on Google
5/5
Nice location and great pool area
Mitham Hadi hassan3 years ago on Google
4/5
Beautiful hotel picturesque on the expensive side
Caroline Courtney5 years ago on Google
5/5
Stylish, friendly, relaxing hotel
Dan R4 years ago on Google
5/5
Beautiful resort. Huge complex.
RITTESH NAIR4 years ago on Google
4/5
Okay... speaking to staff is a challenge as all are not fluent in english
Louis3 years ago on Google
5/5
Good helpful staff, beautiful lobby.
Issam Skalli4 years ago on Google
4/5
Great service and good amenities
Bello Nasirua year ago on Google
4/5
Very nice place to visit
Hashem Altamimi4 years ago on Google
4/5
Good hotel with access to mall
Mustapha EL ALAOUI2 years ago on Google
4/5
Good hotel with a great location
Mohammed Abdulla4 years ago on Google
5/5
Everything was good from check in to check out
Fredrick Mae4 years ago on Google
5/5
Possibly the best experience ever in Morocco
World Reviews5 years ago on Google
5/5
Amazing hotal I love it
Driss Bouayad3 years ago on Google
5/5
Perfect place and clean hotel
otaku Salem2 years ago on Google
5/5
Good service great food
Indtz2 years ago on Google
4/5
Great place to stay.
Thomas Dunne5 years ago on Google
5/5
Fantastic Hotel good people
Michael Roberts3 years ago on Google
4/5
Clean, recently opened, a bit bland
Badre Abbad Andaloussi4 years ago on Google
3/5
Hotel 5 * et service 4 *
Z D3 years ago on Google
5/5
Lived it... Well looked after
Samir rack11 months ago on Google
5/5
Oluyomi Loko3 years ago on Google
5/5
The rooms are fantastic!
Achraf Alamia year ago on Google
2/5
Not as good as it use to be .
Saleh Sehaim3 years ago on Google
3/5
Need to improve their management
Julia M3 years ago on Google
4/5
Heated indoor pool
Jawad Siabdellaha year ago on Google
5/5
best hotel resort
Mahmoud Shaaban4 years ago on Google
5/5
Great place, good service
Mohammad Minhaz Uddin3 years ago on Google
5/5
Nice hotel in Marakkesh.
Safia Ismail3 years ago on Google
5/5
Beautiful hotel from the outside
Matt Oz4 years ago on Google
5/5
Good! Great! Good was excellent.
Amine4 years ago on Google
5/5
5 🌟 hotel
SU'dan Sebepler4 years ago on Google
4/5
Nice hotel nice location
Mostafa Elsagher4 years ago on Google
5/5
Very nice hotels
Pete P.3 years ago on Google
5/5
Good morning buffet
Abdallah Karouchea year ago on Google
5/5
Quincy Vroom11 months ago on Google
5/5
Top service
Paul Baker5 years ago on Google
5/5
Great staff and great location
Siby Antony3 years ago on Google
5/5
Exquisite hotel!👍
Adam Shanableh2 years ago on Google
5/5
Maroc bokhir Maroc bikhir2 years ago on Google
4/5
Clean and perfect location
Mwatsuma Kiti3 years ago on Google
5/5
👊🏾👊🏾👍🏽👍🏿
Christine H.3 years ago on Google
5/5
Haruna Musaa year ago on Google
5/5
EDDAHOUMI MOUAD2 years ago on Google
5/5
Fatimazahra Chaddad3 years ago on Google
5/5
adil sahtari5 years ago on Google
5/5
M ady M5 years ago on Google
5/5
Elegant, luxurious Hotel
Hassan Fazzaa5 years ago on Google
5/5
Very Good service
Teck professional4 years ago on Google
5/5
Frank Greaves4 years ago on Google
5/5
Fabulous hotel.
Tamer Ismail4 years ago on Google
5/5
I like it
Kevin Goreeba3 years ago on Google
5/5
Moroccan Art is everywhere!
Fatema Mayat4 years ago on Google
5/5
Amazing stay!!
Rafael Pacheco5 years ago on Google
5/5
Jose Carrilho3 years ago on Google
5/5
İbrahim Cem Şahinkaya4 years ago on Google
5/5
Good value
Alex Formoso2 years ago on Google
5/5
Glamorous
Trip typeBusiness · Couple
Rooms5.0
Service5.0
Location5.0
Hamsa ait mimi3 years ago on Google
3/5
shirel-simone Azran3 years ago on Google
5/5
Excellent hotel
Rachid Hazourli3 years ago on Google
5/5
Excellent hotel
Lazhar Hassad2 years ago on Google
5/5
salima moumni8 months ago on Google
1/5
service miserable
Denis Mancarella2 years ago on Google
5/5
Fantastic
Hicham Boriali3 years ago on Google
5/5
Youssef Mouad3 years ago on Google
5/5
khalid Houband4 years ago on Google
5/5
Essam Elgamal4 years ago on Google
5/5
A M4 years ago on Google
5/5
med fet2 years ago on Google
1/5
Mo Barba2 years ago on Google
5/5
Top hotel👌
Abdellah Abdellah4 years ago on Google
5/5
wonderful
Yves Lavenant4 years ago on Google
5/5
Hicham A.4 years ago on Google
5/5
Ebrahim Al-Burshaid4 years ago on Google
4/5
Hakim Mohamed4 years ago on Google
4/5
Great hotel
Chour TV3 years ago on Google
5/5
Savoy leGrand Hotel
Anil Ramnani3 years ago on Google
5/5
V nice hotel
Chisa Ejorcadas2 years ago on Google
5/5
❤❤❤
Farouk Azzouhri2 years ago on Google
5/5
Good hotel
Enrico Gambino5 years ago on Google
5/5
Wonderful
Josette K.5 years ago on Google
4/5
Great hotel
MOSCHOS MOSCHIDIS3 years ago on Google
5/5
YOU SHOULD BE HERE
Med Amin Msaaed3 years ago on Google
5/5
Very nice place 👍👍👍
Comedy Master3 years ago on Google
5/5
MRANI FADILA6 years ago on Google
5/5
Enrico Gambino5 years ago on Google
5/5
Amazing resort
Lorenzo Lato5 years ago on Google
5/5
Love to stay here
its me la marocaine2 years ago on Google
4/5
Nice hotel
Lahcen Krouch4 years ago on Google
3/5
Haitham Alhbshi3 years ago on Google
5/5
Nice hotel
Rime Benhajji4 years ago on Google
5/5
Nice hotel
SounDWT3 years ago on Google
5/5
Great place!
Zyad Ouhti4 years ago on Google
4/5
Big is big.
Raman Pandya4 years ago on Google
4/5
Has character
Kwagga3 years ago on Google
4/5
Awesome experience
Oucheikh Soufianea year ago on Google
5/5
😍😍😍😍😍
El-Mekki Benamar4 years ago on Google
3/5
Nothing special
Majeed Ali4 years ago on Google
5/5
Great place to be
Djibril Samb4 years ago on Google
5/5
I like Marrakech
Abdel HAM3 years ago on Google
5/5
Great Hotel
Janet Davies4 years ago on Google
5/5
Amazing place
5/5
Nice place
mohamed Baazizi6 years ago on Google
5/5
Nice place
Karim Fayed4 years ago on Google
5/5
Exceptional
Christina Shakera month ago on Google
5/5
(Translated by Google) Excellent hotel, we spent 3 nights there. Have it's a treat 👍🏼
The staff is too nice and welcoming. …
(Translated by Google) Excellent hotel, we spent 3 nights there. Have it's a treat 👍🏼
The staff is too nice and welcoming.
The swimming pool is beautiful and large with background music.
The room was large, we had a nice view of the pool.
The hotel is very clean! And very well placed
AND ESPECIALLY the breakfast just INCREDIBLE!! TOO TOO GOOD!
Choice, choice, and more choice!
(Original)
Excellent hôtel, nous y avons passer 3nuits. Ont c’est régaler 👍🏼
Le personnels est trop gentils , et accueillant.
La piscine est belle est grande avec de la musiques en fond.
La chambre étais grande, nous avions une belle vue sur la piscine.
L’hôtel est très propre! Et très bien placer
ET SURTOUT le petit déjeuner juste INCROYABLE !! TROP TROP BON !
Du choix , du choix, et encore du choix !
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear Christine,

We would like to thank you for taking the time to share your experience with our community.

We are delighted to see how our hotel met your expectations and that you appreciated the service offered by our team members, our tasty gastronomy, the hotel's facilities and amenities and the advantageous location for visitors. of the city of Marrakesh.

Thank you for your review and we look forward to welcoming you again.

Cordially,

(Original)

Cher Christina,

Nous tenons à vous remercier d'avoir pris le temps de partager votre expérience avec notre communauté.

Nous sommes ravis de constater à quel point notre hôtel a répondu à vos attentes et que vous avez apprécié le service offert par les membres de nos équipes, notre savoureuse gastronomie, les installations et équipements de l’hôtel et l’emplacement avantageux pour les visiteurs de la ville de Marrakech.

Merci pour votre appréciation et nous sommes impatients de vous accueillir à nouveau.

Cordialement,

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Inss Off3 weeks ago on Google
1/5
(Translated by Google) After a double booked booking, we ended up at Savoy Hotel in Marrakech. First impression it is a nice hotel, the next day we decided to use the spa, before entering the spa we asked if the spa is private, the ladies …
(Translated by Google) After a double booked booking, we ended up at Savoy Hotel in Marrakech. First impression it is a nice hotel, the next day we decided to use the spa, before entering the spa we asked if the spa is private, the ladies of the spa swore by this. Our experience is different, however, during the spa treatment, a man was looking at us, only when we made eye contact did the man leave, we reported this to the ladies of the spa. At first, our story was wrong, because there was no one there. Then came the story that two men came after us, they were naked and the lady from the spa went to get their underwear, one of these men came in our hammam for a free show, later the story is completely turned around and it is said that this man was looking for his wife. The hotel is certainly not worthy of 5 stars, the way customers are treated is outrageous. The employees laugh in your face, disgusting people work there. These people have no standards and values, especially in a country like Morocco, where this absolutely cannot and should not happen. Several complaints have been made, no response has been received. Gadverdamme, what a filthy hotel it is. If you want to book at a misogynistic hotel, Savoy is the best choice. My entourage and I will NEVER go here again despite their attempts to upgrade us to a suite next time, disgusting people, with no compensation for the stay, just got the spa back, with a lot of effort and whining. Holy shit, what a trauma, never again!
(Original)
Na een dubbel geboekte boeking, zijn we terecht gekomen bij Savoy Hotel in Marrakech. Eerste indruk is het een mooi hotel, de volgende dag besloten we gebruik te maken van de spa, voor het binnentreden van de spa hebben we nog gevraagd of de spa prive is, de dames van de spa zweerde hierbij. Onze ervaring is echter anders, tijdens de spa behandeling, was een man ons aan het bekijken, pas wanneer wij oogcontact maakte is de man weggegaan, dit hebben wij gemeld bij de dames van de spa. Eerste instantie klopte ons verhaal niet, want er was niemand. Daarna kwam het verhaal dat er na ons twee mannen kwamen, deze waren naakt en de dame van de spa is voor hun ondergoed gaan halen, een van deze mannen is daarna binnen gekomen in onze hammam voor een gratis show, later is het verhaal helemaal omgedraaid en is gezegd dat deze man op zoek was naar zijn vrouw. Het hotel is zeker geen 5 sterren waard, de manier hoe er met klanten wordt omgegaan is schandalig. De medewerkers lachen je in je gezicht uit, walgelijke mensen werken daar. Deze mensen kennen geen normen en waarden en vooral in een land als Marokko, waar dit absoluut niet mag en kan gebeuren. Diverse klachten ingediend, hier is nooit op gereageerd. Gadverdamme, wat een smerig hotel is het. Als je wilt boeken bij een vrouwonvriendelijke hotel, dan is Savoy de beste keus. Mijn omgeving en ik gaan hier NOOIT meer naar toe, ondanks hun pogingen om ons de volgende keer up te grade naar een suite, walgelijke mensen, met geen enkele compensatie voor het verblijf, enkel de spa teruggekregen, met heel veel moeite en gezeur. Gadver, wat een trauma, nooit meer!
Trip typeVacation
Response from the owner3 weeks ago

Dear Inss,

We thank you very much for leaving us a review further to your recent stay with us.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We do hope that we will have another chance to see you again very soon.

Kind regards,

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Дина Горчиковаa month ago on Google
5/5
(Translated by Google) My husband and I came to the Savoy Hotel for the weekend to celebrate a birthday. Liked it extremely! Simply fantastically polite staff, ready to satisfy any need of the client, excellent breakfast, there is …
(Translated by Google) My husband and I came to the Savoy Hotel for the weekend to celebrate a birthday. Liked it extremely! Simply fantastically polite staff, ready to satisfy any need of the client, excellent breakfast, there is everything you need. The room is clean, there was a surprise in the room for a birthday: a decorated bed and a birthday cake. It was very nice.
Special thanks to the manager Mr.
Muradu: excellent staff, all polite, smiling at any time of the day.
The hotel area is very clean, all day long everyone is washing something, wiping dust, windows, etc. The hotel is huge and yet there is not a speck of dust anywhere.
Liked the pool very much. Beautifully decorated sunbeds and umbrellas.
Were in different hotels of this category in Marrakech, but it is here that you definitely want to return again.
And of course the main advantage of the hotel: a convenient location in the heart of the city. Right in the hotel building there is all the infrastructure: shopping center, grocery store, entertainment venues, restaurants. You don't even have to take a car. Any attractions can be reached by taxi for 10-15 Dx. At the same time, there is absolutely no noise from the street or from nightclubs on the territory of the hotel.
(Original)
Приехали с мужем на выходные в Отель Савой чтобы отпраздновать день рождения. Понравилось чрезвычайно! Просто фантастически вежливый персонал, готовый удовлетворить любую потребность клиента, отличный завтрак, есть все необходимое. Комната чистая, на день рождения в комнате ждал сюрприз: украшенная кровать и праздничный торт. Было очень приятно.
Отдельное спасибо управляющему Господину
Мураду: отлично подобран персонал , все вежливые, улыбаются в любое время суток.
Территория отеля очень чистая, весь день все что-то моют, протирают пыль, окна и т.д. Отель огромный и тем не менее нигде ни пылинки.
Очень понравился бассейн. Красиво оформлены лежаки и зонтики.
Были в разных отелях этой категории в Марракеше, но именно сюда обязательно хочется вернуться снова.
И конечно главный плюс отеля: удобное расположение в самом центре города. Прямо в здании отеля есть вся инфраструктура: торговый центр, Магазин продуктов, развлекательные заведения, рестораны. Можно даже не брать машину . До любых достопримечательностей можно доехать на такси за 10-15 Дх. При этом на территории отеля совершенно не слышно шума с улицы или из ночных клубов.
Response from the ownera month ago

Dear Valued Costumer,

Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.

Your reviews are very important and allow us to offer you a service that is better suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff, thank you for your appreciation and recommendation.

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards and see you soon.

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Samy Souihi4 weeks ago on Google
1/5
(Translated by Google) First of all I just noticed that the hotel does not even bother to answer each comment they copy and paste for all the answers.
The only positive points are the location and the swimming pool which is frozen… …
(Translated by Google) First of all I just noticed that the hotel does not even bother to answer each comment they copy and paste for all the answers.
The only positive points are the location and the swimming pool which is frozen…
The rooms are very very badly soundproofed, work in the hotel downstairs from our room. Air conditioning that makes noise I called the reception nobody came, the walls are cardboard noise from corridors. Impossible to relax in your room or to sleep well far from a 5 star hotel, I understand why the hotel is empty…
(Original)
Tout d’abord je viens de m’apercevoir que l’hôtel prend même pas la peine de répondre à chaque commentaire ils font un copié coller pour toute les réponses.
Les seules point positifs sont l’emplacement et la piscine qui est congelé…
Les chambres sont très très mal insonorisées, travaux dans l’hôtel en bas de notre chambre. Climatisation qui fait du bruit j’ai appelé la réception personne est venu, les murs sont en carton bruit de couloirs. Impossible de se détendre dans sa chambre ou bien de bien dormir loin d’un 5 étoiles je comprend pourquoi l’hôtel est vide…
Trip typeVacation · Couple
Rooms1.0
Service2.0
Location5.0
Response from the owner4 weeks ago

(Translated by Google) Dear Customer ,

Thank you for taking the time to share your impressions following your recent stay at the Savoy le grand hotel Marrakech.

However, we have taken good note of your remarks and would like to apologize for the inconvenience caused.

Best regards,

(Original)

Cher client ,

Merci d’avoir pris le temps, de partager vos impressions suite à votre récent séjour au Savoy le grand hôtel Marrakech .

Nous avons cependant pris bonne note de vos remarques et souhaitons vous présenter nos excuses pour le désagrément occasionné.

Bien cordialement,

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Hanae Benchekroun ** Mariama **a month ago on Google
1/5
(Translated by Google) Horrible stay, we took a prestige suite hoping to be satisfied but to our surprise very disappointed with the suite: dirty chair see filthy, deformed everywhere impossible to sit down without sinking; the same bed …
(Translated by Google) Horrible stay, we took a prestige suite hoping to be satisfied but to our surprise very disappointed with the suite: dirty chair see filthy, deformed everywhere impossible to sit down without sinking; the same bed broken on one side.
Question clean towels it is drop by drop you are exchanged only after giving him the old ones.
We hear all the noises including when the neighbor's taps are used.
I would never set foot again. Avoid without hesitation!
(Original)
Séjour horrible, nous avons pris une suite prestige espérant être satisfait mais à notre grand surprise très déçu de la suite : fauteuil sale voir crado, déformé de partout impossible de s'asseoir sans s'enfoncer ; le lit pareil cassé d'un côté.
Question serviettes propre c'est au compte goutte on vous les échanges qu'après lui avoir remis les anciennes.
On entends tout les bruits y compris quand les robinets du voisin sont utilisés.
Plus jamais je ne mettrais les pieds. A fuir sans hésiter !
Trip typeCouple
Rooms1.0
Service1.0
Location3.0
Response from the ownera month ago

(Translated by Google) Dear Hanae,

Thank you for taking the time to share your comments following your visit to the Savoy le grand hotel Marrakech.

Know that we pay particular attention to the quality of service we offer to our customers. We confirm that the comments you have kindly shared with us have been brought to the attention of the people and managers concerned so that your testimony will serve as support for the improvement of our services.

We thank you for this return and we sincerely apologize for the inconvenience caused and sincerely hope to have the pleasure of welcoming you again very soon in order to change your opinion on our establishment and our services.

Best regards,

(Original)

Chère Hanae,

Merci d'avoir pris le temps de nous faire part de vos commentaires suite à votre venue au Savoy le grand hôtel Marrakech.

Sachez que nous attachons une attention toute particulière à la qualité de service que nous offrons à notre clientèle. Nous vous confirmons que les remarques dont vous avez bien voulu nous faire part ont été portées à la connaissance des personnes et responsables concernés afin que votre témoignage serve d’appui à l’amélioration de nos services.

Nous vous remercions pour ce retour et nous vous prions sincèrement de nous excuser pour les désagréments occasionnés et espérons très sincèrement avoir le plaisir de vous accueillir de nouveau très prochainement afin de changer votre avis sur notre établissement et nos prestations.

Bien cordialement,

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Lahsini Chakib2 months ago on Google
1/5
(Translated by Google) It feels like a municipal swimming pool,
It's war on deckchairs, you have to leave a ticket for a member of staff to reserve one for you while you sleep peacefully. …
(Translated by Google) It feels like a municipal swimming pool,
It's war on deckchairs, you have to leave a ticket for a member of staff to reserve one for you while you sleep peacefully.
The swimming pool closes at 9 p.m., no midnight bath in this hotel which does not even deserve 3 stars.
The servers yell at each other in front of the customers, out loud, but that's normal given the understaffing, the stress is felt and it's extremely unpleasant.
The direction and management of this hotel leaves much to be desired. Personally I find that you are a shame for the luxury hotel industry in Morocco.
Don't come here, this place is not worth the price.
(Original)
On se croirait dans une piscine municipale ,
C'est la guerre aux transats, il faut laisser un billet a un membre du staff pour qu'il vous en réserve un alors que vous dormez paisiblement.
La piscine ferme a 21h , pas de bain de minuit dans cet hôtel qui ne mérite même pas 3 étoiles .
Les serveurs s'engueulent devant les clients , à haute voix , mais c'est normal vu le sous effectif le stress se fait ressentir et c'est extrêmement désagréable.
La direction et le management de cet hôtel laissent vraiment à désirer . Personnellement je trouve que vous êtes une honte pour l'hôtellerie de luxe au Maroc .
Ne venez pas ici , ce lieu ne vaut pas son prix.
Trip typeVacation · Friends
Rooms4.0
Service1.0
Location1.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

We thank you for your comment following your recent experience at Savoy le grand hôtel.

We are sincerely sorry that your experience did not meet your expectations and please accept our apologies.

Please know that we take your comments into great consideration and that they have been passed on to the entire team in order to improve our service.

We hope to have the pleasure of seeing you again for another stay.

Cordially.

(Original)

Cher client,

Nous vous remercions pour votre commentaire suite à votre récente expérience à Savoy le grand hôtel.

Nous sommes sincèrement navrés que votre expérience n'ait pas été à la hauteur de vos attentes et nous vous prions d'accepter nos excuses.

Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.

Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour.

Cordialement.

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Nathalie Gontier3 months ago on Google
3/5
(Translated by Google) Swimming pool access for a day, very comfortable deckchairs, beautiful and large swimming pool, on the other hand to flee if you want to spend a moment of relaxation and rest. Between the jackhammer, the hammer blows …
(Translated by Google) Swimming pool access for a day, very comfortable deckchairs, beautiful and large swimming pool, on the other hand to flee if you want to spend a moment of relaxation and rest. Between the jackhammer, the hammer blows and the loud music by the pool, not to mention the unresponsive servers.
In short, very disappointing day, I don't think I'll be back and that's a shame.
(Original)
Accès piscine pour une journée, transats très confortables, belle et grande piscine , par contre à fuir si l’on veut passer un moment de détente et de repos . Entre le marteau piqueur ,les coups de marteau et la musique à fond au bord de la piscine , sans compter les serveurs peu réactifs.
Bref , journée très décevante , je ne pense pas revenir et c’est bien dommage .
Trip typeVacation
Service3.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share your opinion following your stay at the Savoy le grand hotel Marrakech.

We are sorry that our service unfortunately did not meet your expectations, please accept our most sincere apologies.

The opinions of our customers are the key to the satisfaction of our future visitors; we assure you that your remarks will be taken into consideration in order to improve the experience of our valued customers.

Thank you again for choosing our hotel for your Marrakech getaway.

We hope to have the pleasure of welcoming you again in the near future.

Cordially

(Original)

Cher client,

Merci d'avoir pris le temps de partager votre avis suite à votre séjour au Savoy le grand hôtel Marrakech.

Nous sommes désolés que notre service n'ait malheureusement pas répondu à vos attentes, veuillez accepter nos plus sincères excuses.

Les avis de nos clients sont la clé de la satisfaction de nos futurs visiteurs ; nous vous assurons que vos remarques seront prises en considération afin d'améliorer l'expérience de nos précieux clients.

Merci encore d'avoir choisi notre hôtel pour votre escapade à Marrakech.

Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir.

Cordialement

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Marwa Bourguid2 months ago on Google
1/5
(Translated by Google) We had a good stay in this hotel which ended badly, indeed we have at the reception of the keys paid by credit card for our reservation, a first payment was refused, so we repeated the operation this one passed. We …
(Translated by Google) We had a good stay in this hotel which ended badly, indeed we have at the reception of the keys paid by credit card for our reservation, a first payment was refused, so we repeated the operation this one passed. We then checked our account twice and found that the hotel debited us twice the amount, 12000 DH or 1200€. We made a claim they refuse to reimburse us we say they can't do anything for us. No solution was given to us. We lost 1200€
(Original)
Nous avons passer un bon séjour dans cette hôtel qui a mal fini, effectivement nous avons a la réception des clés payé par carte bancaire notre réservation, un première payement a été refusé, nous avons donc renouveler l'opération celle ci est passé. Nous avons après deux consulter notre compte et nous avons constaté que l'hôtel nous avez débité deux fois la somme, 12000 DH soit 1200€. Nous avons fait une réclamation ils refusent de nous rembourser nous disons qu'ils ne peuvent rien pour nous. Aucune solution nous a été donné. Nous avons perdu 1200€
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

The Savoy le grand hotel Marrakech team thanks you for taking your precious time to write to us following your stay with us.

We also thank you for detailing your experience. Know that at the Savoy our priority is to satisfy you and provide you with a service worthy of the name.

We are sincerely sorry for all the inconvenience you encountered during your stay.

It is thanks to your remarks that we can improve our quality of service and that is why we have passed them on to all the departments concerned.

However, we hope to be able to regain your confidence during a possible future stay.

Cordially.

(Original)

Cher client,

L’équipe du Savoy le grand hôtel Marrakech vous remercie d'avoir pris de votre temps précieux pour nous écrire à la suite de votre séjour chez nous.

Nous vous remercions également d'avoir détaillé votre expérience. Sachez qu'au Savoy notre priorité est de vous satisfaire et de vous procurer un service digne de ce nom.

Nous sommes sincèrement désolés pour tous les désagréments que vous avez rencontrés durant votre séjour.

C'est grâce à vos remarques que nous pouvons améliorer notre qualité de service et c'est pourquoi nous les avons transmis à tous les services concernés.

Nous espérons cependant pouvoir regagner votre confiance lors d'un éventuel futur séjour.

Cordialement.

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laila nini2 months ago on Google
5/5
(Translated by Google) We would like to thank Mohamed the master of the restaurant of the Metropole very much for the good and fast service. We were never short of anything and we never had to wait for him. A man with respect, patience and …
(Translated by Google) We would like to thank Mohamed the master of the restaurant of the Metropole very much for the good and fast service. We were never short of anything and we never had to wait for him. A man with respect, patience and professionalism. He is good at his job, a big 10! We will definitely come back to this hotel. Mohamed makes us feel at home here. Restaurant Metropole.
(Original)
Mohamed de meester van het restaurant van de Metropole willen wij heel erg bedanken voor de goede en snelle service. Wij kwamen nooit iets te kort en bij hem moesten wij nooit wachten. Een man met respect, geduld en professionaliteit. Hij is goed in zijn vak, een dikke 10! Wij zullen zeker terug komen naar deze hotel. Door Mohamed voelen wij ons hier thuis. Restaurant Metropole.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear client,

Thank you very much for your kind words and detailed comment following your stay at Savoy le grand hotel.

We also appreciate the description you gave of your stay and we are delighted to hear that your experience lived up to your expectations.

We look forward to welcoming you back soon.

Best regards.

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MYRIAM KHELOUFI4 months ago on Google
5/5
(Translated by Google) Un très bon séjour dans cet hôtel, beaucoup d'équipements, des chambres agréables avec tout le confort. Un personnel pro et surtout très sympa, attentif aux clients et toujours prêt à renseigner, à aider et à nous …
(Translated by Google) Un très bon séjour dans cet hôtel, beaucoup d'équipements, des chambres agréables avec tout le confort. Un personnel pro et surtout très sympa, attentif aux clients et toujours prêt à renseigner, à aider et à nous accompagner. L'hôtel est situé et tout est fait pour rendre le séjour agréable. Thanks to the whole team.
(Original)
Un très bon séjour dans cet hôtel, beaucoup d'équipements, des chambres agréables avec tout le confort. Un personnel pro et surtout très sympa, attentif aux clients et toujours prêt à renseigner, à aider et à nous accompagner. L'hôtel est situé et tout est fait pour rendre le séjour agréable. Merci à toute l'équipe.
Trip typeSolo
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share this positive review with us!

We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.

Sincerely,

(Original)

Cher Client,

Nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous !

Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes et espérons vous accueillir prochainement au sein de notre établissement Savoy le grand hôtel Marrakech.

Sincèrement,

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Amine Et taik2 months ago on Google
2/5
(Translated by Google) The service of a hotel also begins in the initial phase.
I called to say that I am booking from booking and I wanted more information to clarify what I was booking. …
(Translated by Google) The service of a hotel also begins in the initial phase.
I called to say that I am booking from booking and I wanted more information to clarify what I was booking.
I was answered by a very nice lady then she passed me a nasty rude who is on reservations.
Very rude and arrogant.
So I decided to book at another hotel
(Original)
Il servizio di un hotel comincia anche nella fase Iniziale.
Ho chiamato per dire che sto prenotando da booking e volevo ulteriori informazioni per avere chiarezza su ciò che stavo prenotando.
Mi ha risposto una signora molto gentile poi mi ha passato un antipatico maleducato che sta alle prenotazioni.
Molto scortese e arrogante.
Quindi ho deciso di prenotare in un'altro albergo
Trip typeBusiness
Location5.0
Response from the owner2 months ago

Dear Client,

Thank you for taking the time to tell us about your experience after your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards.

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Hasnae Mansouria month ago on Google
4/5
(Translated by Google) Excellent location in the heart of the city, close enough to all the city's attractions. The service was ok, the rooms well maintained. The staff was smiling and welcoming. Varied breakfast. Successful experience for …
(Translated by Google) Excellent location in the heart of the city, close enough to all the city's attractions. The service was ok, the rooms well maintained. The staff was smiling and welcoming. Varied breakfast. Successful experience for me.
(Original)
Excellent emplacement au cœur de la ville, assez proche de toutes les attractions de la ville. Le service était correcte, les chambres bien entretenue. Le staff était souriant et accueillant. Petit déjeuner varié. Expérience réussie pour ma part.
Trip typeBusiness · Family
Rooms4.0
Service4.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share your comments following your visit to the Savoy le grand hotel Marrakech.

Your opinions are very important and allow us to offer you a service more suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff,

We have taken note of all your comments which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

thank you for your review and recommendation.

Cordially.

(Original)

Cher Client,

Merci d'avoir pris le temps de nous faire part de vos commentaires suite à votre venue au Savoy le grand hôtel Marrakech.

Vos avis sont très importants et nous permettent de vous offrir un service plus adapté à vos attentes et exigences, votre satisfaction est la plus grande réussite professionnelle pour notre personnel,

Nous avons pris note de toutes vos remarques qui seront bien entendu, partagées avec l’ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

merci pour votre appréciation et recommandation.

Cordialement.

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Руслан Иванов4 months ago on Google
1/5
(Translated by Google) The first time I stayed at the hotel in 2016, then five more times, but in 2022, the hotel struck, turned into a dump. The service is terrible even the language does not dare to call. There is simply no service, and …
(Translated by Google) The first time I stayed at the hotel in 2016, then five more times, but in 2022, the hotel struck, turned into a dump. The service is terrible even the language does not dare to call. There is simply no service, and what the hotel workers do is not a decent word to call it, and this is for a room of 400 dollars per night! Even in Albania there is no such garbage service!
Better to sow in the square in Marrakesh than in this hotel!
One star and then in advance.
(Original)
Первый раз останавливался в отеле в 2016 году, потом ещё раз пять, но в 2022 году, отель поразил, превратился в помойку. Сервис ужасным даже язык не поворачивается назвать. Сервиса просто нет, а то что исполняют отельные работники» приличным словом не назвать и это за номер в 400 дол за ночь! Даже в Албании нет такого помойного сервиса!
Лучше насевать на площади в Марракеш, чем в этом отеле!
Одна звезда и то авансом.
Response from the owner2 months ago

Dear client,

Thank you for allowing us to serve you at Savoy le grand hotel.

First and foremost, we are sorry we were unable to exceed all of your expectations on this occasion.

We appreciate your constructive criticisms; we will of course take your concerns on board as we understand we can only improve our services by listening to our guests. Again, we apologise if your holiday seemed less than perfect.

Until then, we wish you all the best and we hope you had a safe journey home.

Kind regards.

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Adam Peter Manshovena month ago on Google
4/5
(Translated by Google) This hotel continues to do well many years after its opening and one of the main reasons is that it is part of a larger complex where we have the trendiest nightclubs and the most popular restaurants (tiktok) 😜.So if …
(Translated by Google) This hotel continues to do well many years after its opening and one of the main reasons is that it is part of a larger complex where we have the trendiest nightclubs and the most popular restaurants (tiktok) 😜.So if you are looking for a hotel, perfectly located in the center and where you can easily immerse yourself in the trendy nightlife from your hotel room, look no further! Prices are ➕ correct for what is offered. 👍😁🍾😎. However, if you are looking for a hotel to relax with the family you should perhaps look elsewhere.
(Original)
Cet hôtel continue de bien se porter plusieurs années après son ouverture et l’une des principales raisons est qu’il fait partie d’un ensemble plus vaste où l’on a les discothèques les plus branchées et les restaurants les plus appréciés (tiktok) 😜.Donc, si vous êtes à la recherche d’un hôtel, parfaitement situé dans le centre et où vous pouvez facilement plonger de votre chambre d’hôtel dans la vie nocturne branchée, ne cherchez pas plus loin! Les prix sont➕ corrects pour ce qui est offert. 👍😁🍾😎. Cependant, si vous cherchez un hôtel pour vous détendre en famille vous devriez peut-être chercher ailleurs.
Rooms3.0
Service4.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear Adam,

Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech. We read your comments with pleasure.

We hope to have the pleasure of seeing you again very soon for another memorable experience. We will be sure to share your comments with our teams.

Cordially

(Original)

Cher ADAM,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech. Nous avons lu vos remarques avec plaisir.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Cordialement

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خالد محمد المطيري3 months ago on Google
5/5
(Translated by Google) Positives
1. It fits me very well and is amazing in all respects
2. The facilities are great …
(Translated by Google) Positives
1. It fits me very well and is amazing in all respects
2. The facilities are great
3. the breakfast
4. The pool
5. Services
.........
Negatives
1. The Arabic language on the screen and the menu in restaurants is missing, and it was not a big problem
2. The music is annoying
3. The pool is very cold
(Original)
الايجابيات
١.ناسبني جدا وروعه بكل المقاييس
٢. المرافق روعه
٣. الافطار
٤.المسبح
٥. الخدمات
.........
السلبيات
١. اللغه العربيه في الشاشه والمينيو في المطاعم مفقوده وهي لم تكن مشكله كبيره
٢. الموسيقى صوتها مزعج
٣. المسبح بارد جدا
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Valued Costumer,

Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.

Your reviews are very important and allow us to offer you a service that is better suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff, thank you for your appreciation and recommendation.

We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.

Best regards and see you soon.

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Alexandra Bruttmann3 days ago on Google
1/5
(Translated by Google) reception staff is incompetent... I was charged 7 tourist taxes when I stayed 6 nights. In addition, I was made to pay for the extras at the time of check out, even though I had paid them directly at the bar as I went …
(Translated by Google) reception staff is incompetent... I was charged 7 tourist taxes when I stayed 6 nights. In addition, I was made to pay for the extras at the time of check out, even though I had paid them directly at the bar as I went along…impossible to solve my problem before departure. I've been trying to reach them since September 15 by phone, I'm put on hold for an hour or they hang up on me. It's a scandal!!! IT'S A SCAM and it's disrespectful to the customer
The cleaning staff are adorable and do what they can with the means they are given.
The pool is nice and big with music playing in the background.
The room is spacious and well appointed. The bedding is good.
The breakfast staff are very helpful. The buffet is varied and of excellent quality.
On the other hand, the restoration of lunch and dinner is to be reviewed. The dishes are not good and are served an hour after the order is long.
It's a shame because I will not return to this hotel and I will not recommend 👅
(Original)
ersonnel de la réception est incompétent…. On m a facturé 7 taxes de séjour alors que je restait 6 nuits. De plus, on m a fait régler les extras au moment du check out alors que je les avais payés directement au fur et a mesure au bar…..impossible de résoudre mon problème avant le départ. J essaye de les joindre depuis le 15 septembre par telephone, je suis mise en attente pendant une heure ou on me raccroche.C est un scandale!!! C EST UNE ARNAQUE et c est irrespectueux vis a vis du client
Le personnel de menage est adorable et fait ce qu il peut avec les moyens qu on leur donne.
La piscine est belle et grande avec de la musique en fond.
La chambre est spacieuse et bien agencée. La literie est bonne.
Le personnel du petit dejeuner est très serviable. Le buffet est varié et d excellente qualité.
Par contre, la restauration du déjeuner et diner est a revoir. Les plats ne sont pas bons et sont servis une heure après la commande c est long.
C est bien dommage car je ne retournerai pas dans cet hotel et je ne recommanderai pas 👅
Trip typeFamily
Rooms3.0
Service1.0
Location2.0
Response from the owner3 days ago

(Translated by Google) Dear Customer ,

We thank you for your comment following your recent experience at the Savoy le grand hotel Marrakech.

We were delighted to learn that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for visitors to the city of Marrakech.

We are sincerely sorry for this incident due to the taxes and extras consumed. Know that we take your remarks into great consideration and that these have been transmitted to the entire team in order to improve our service.

We hope to have the pleasure of seeing you again for another stay.

Cordially,

(Original)

Cher client ,

Nous vous remercions pour votre commentaire suite à votre récente expérience au Savoy le grand hôtel Marrakech.

Nous avons été enchantés d'apprendre que vous avez apprécié le service offert par les membres de nos équipes, notre savoureuse gastronomie, les installations et équipements de l’hôtel et l’emplacement avantageux pour les visiteurs de la ville de Marrakech.

Nous sommes sincèrement navrés de cette incident due aux taxes et extras consommés, Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.

Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour.

Cordialement,

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Lylia De st juana month ago on Google
1/5
(Translated by Google) If I could give no stars I would! We booked a large suite for one night in this supposedly 5 star hotel which is not worth it at all!!
To start, the very unpleasant hostess, in a bad mood embittered welcome 0! …
(Translated by Google) If I could give no stars I would! We booked a large suite for one night in this supposedly 5 star hotel which is not worth it at all!!
To start, the very unpleasant hostess, in a bad mood embittered welcome 0! Really mediocre. Upon entering the room a horrible smell came to us directly, dirty room with hair hairs .. stains and I pass everywhere in the bed as well as on the floor. The bed was not made, the sheets not changed, no towels or toilet paper. Shower broken. So we decided to go to the reception to tell them about our dissatisfaction, the always pleasant hostess told us that it was not possible because the rooms had been made. The view of the garden that we asked for was a view of the hotel opposite. We also asked for a birthday decoration with roses that never saw the light of day! She asks me for pictures of the room as if she couldn't go check! Of course I had taken everything in pictures because it was mind-blowing. She told me she was going to change our room. So we were in the new room which was no better than the other one, I think there is a serious hygiene problem in this hotel and it is very serious! Unfortunately it was neither possible to cancel or to be reimbursed what a scam! The pictures are really not worth the truth. There are normally 3 outdoor pools but only one accessible because the others were under great construction! Not enough deckchairs, people everywhere sticking to a real municipal swimming pool! In short I will stop there despite that there is a lot to say about this mediocre hotel !! I really advise against it! I also want to ignore your apologies!
(Original)
Si je pouvais ne mettre aucune étoile je l’aurais fais ! Nous avons réserver une grande suite pour une nuit dans cet hôtel soit disant 5 étoiles qui ne l’es valent pas dutout !!
Pour commencé, l’hôtesse très désagréable, de mauvaise humeur aigris accueil 0! Vraiment médiocre. En entrant dans la chambre une odeur horrible nous ai venu directement, chambre sale avec des poils des cheveux.. des taches et j’en passe partout dans le lit ainsi que sur le sol. Le lit n’était pas fais les draps non changées, pas de serviettes ni papier hygiénique. Douche cassée. Nous avons donc décider d’aller à l’accueil leurs faire par de notre mécontentement, l’hôtesse toujours aussi agréable nous dit que ce n’est pas possible car les chambres avait été faites. La vu sur jardin que nous avons demandé était une vu sur l’hôtel d’en face . Nous avions également demander en plus une décoration d’anniversaire avec des roses qui n’a jamais vu le jour ! Elle me demande des photos de la chambre comme si elle ne pouvais pas allez vérifier ! Bien sûr j’avais tout pris en photos car c’était hallucinant. Elle me dit qu’elle allais nous changer de chambre . Nous avons donc été dans la nouvelle chambre qui n’étais pas mieux que l’autre, je pense qu’il y a un sérieux problème d’hygiène dans cet hôtel et c’est très grave ! Malheureusement il n’était ni possible d’annuler ou de se faire rembourser quel arnaque ! Les photos ne valent vraiment pas la vérité. Il y a normalement 3 piscines extérieures mais une seule d’accessible car les autres était en travaux super ! Pas assez de transat, du monde partout qui se colle une vrai piscine municipale! Bref je vais m’arrêter là malgré qu’il y est beaucoup à dire sur cet hôtel médiocre !! Je vous le déconseille vraiment ! Je tiens également que je ne prendrais pas en compte vos excuses !
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Response from the ownera month ago

(Translated by Google) Dear Customer,

Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Best regards.

(Original)

Cher client,

Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.

Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.

Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Meilleures salutations.

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Tihad ALLALIa month ago on Google
1/5
(Translated by Google) Catastrophic!
Not worthy of a 5 star, even some 3 stars do better in terms of hygiene and especially service. …
(Translated by Google) Catastrophic!
Not worthy of a 5 star, even some 3 stars do better in terms of hygiene and especially service.
Example: I waited 2 hours to receive toilet paper after calling all hotel services.
I understand why the hotel is so poorly reputed, I should have trusted the bad reviews instead of coming to experience it for myself!
(Original)
Catastrophique!
Pas digne d’un 5 étoile, même certains 3 étoiles font mieux en terme d’hygiène et surtout de service.
Exemple: J’ai attendu 2 heures pour recevoir du papier hygiénique après avoir appelé tous les services de l’hotel.
Je comprend pourquoi l’hotel est si mal réputé, j’aurais du me fier des mauvais avis au lieu de venir expérimenter cela par moi même!
Trip typeVacation
Rooms1.0
Service1.0
Location3.0
Response from the ownera month ago

(Translated by Google) Dear Customer,

Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Best regards.

(Original)

Cher client,

Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.

Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.

Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Meilleures salutations.

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Farah Nadifi4 months ago on Google
1/5
(Translated by Google) The volume of the music by the pool is absolutely not adapted to a "family" hotel, the service goes from correct to catastrophic according to the hours, no more lifeguard at the edge of the pools for hours, bread …
(Translated by Google) The volume of the music by the pool is absolutely not adapted to a "family" hotel, the service goes from correct to catastrophic according to the hours, no more lifeguard at the edge of the pools for hours, bread frozen burgers and grilled directly: a brick. In view of the prices: a shame.
(Original)
Le volume de la musique au bord de la piscine n’est absolument pas adapté à un hotel « familial », le service passe de correct à catastrophique selon les heures, plus de maître nageur au bord des piscines pendant des heures, pain des burgers congelés et grillé directement : une brique. Aux vues des prix: une honte.
Trip typeVacation · Family
Rooms3.0
Service1.0
Location2.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share your opinion following your stay at the Savoy le grand hotel Marrakech.

We are sorry that our service unfortunately did not meet your expectations, please accept our most sincere apologies.

The opinions of our customers are the key to the satisfaction of our future visitors; we assure you that your remarks will be taken into consideration in order to improve the experience of our valued customers.

Thank you again for choosing our hotel for your Marrakech getaway.

We hope to have the pleasure of welcoming you again in the near future.

Cordially

(Original)

Cher client,

Merci d'avoir pris le temps de partager votre avis suite à votre séjour au Savoy le grand hôtel Marrakech.

Nous sommes désolés que notre service n'ait malheureusement pas répondu à vos attentes, veuillez accepter nos plus sincères excuses.

Les avis de nos clients sont la clé de la satisfaction de nos futurs visiteurs ; nous vous assurons que vos remarques seront prises en considération afin d'améliorer l'expérience de nos précieux clients.

Merci encore d'avoir choisi notre hôtel pour votre escapade à Marrakech.

Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir.

Cordialement

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Hayat Elm2 months ago on Google
2/5
(Translated by Google) Disastrous service
No responsiveness
Staff either too haughty or too stressed Not enough deckchairs by the pool. But …
(Translated by Google) Disastrous service
No responsiveness
Staff either too haughty or too stressed Not enough deckchairs by the pool. But hotel still nice overall
I tried the experience but I will not go back and I will not suggest it.
(Original)
Service catastrophique
Aucune réactivité
Personnel soit trop hautain soit trop stressé Pas assez de transat au bord de la piscine. Mais Hôtel quand même sympa dans l’ensemble
J’ai tenté l’expérience mais je n’y retournerai pas et je ne le suggèrerai pas.
Rooms4.0
Service1.0
Location4.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

We are sincerely sorry to read that you did not fully enjoy your vacation with us.

Thank you again for your visit and your constructive opinions and criticisms, our main objective is to ensure that our customers feel comfortable and fully enjoy their stay.

Cordially.

(Original)

Cher client,

Nous sommes sincèrement désolés de lire que vous n'avez pas pleinement profité de vos vacances avec nous.

Merci encore pour votre visite et vos avis et critiques constructifs, notre objectif principal est de faire en sorte que nos clients se sentent à l'aise et profitent pleinement de leur séjour.

Cordialement.

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loubnadounia3 weeks ago on Google
2/5
(Translated by Google) We arrived at one o'clock in the morning, we were told that we had a very nice room, we hadn't asked for anything, but when we arrived in the room we found two separate beds even though we are a couple. …
(Translated by Google) We arrived at one o'clock in the morning, we were told that we had a very nice room, we hadn't asked for anything, but when we arrived in the room we found two separate beds even though we are a couple.
The next day woke up by work at 8:00 in the morning.
We went to bed late and our night was cut short.
At the reception we were changed rooms without apologies.
We take a Spa with soap scrub wrap massage for me and my husband I go to 12 and him 13.00, I am taken care of 30 minutes later, they seemed outdated. We have been patient.
Immediately I am asked for the payment, I answer that my husband will pay for the two of us right after when he comes to do his treatment.
They give me a bathrobe stained with bleach. I myself
Get ready to start and she comes back to me
To say that I have to pay before, so I have to call my husband to come and pay before I am taken care of.
We left the next morning at 7:00.
Really disappointed too many negative details for such a short stay
(Original)
Nous sommes arrivée à une heure du matin, on nous a dis que nous avions une très belle chambre , nous n’avions rien demandé , mais arrivée dans la chambre nous avons constaté deux lits séparés alors que nous sommes un couple .
Le lendemain réveillée par les travaux à 8:00 du matin .
Nous nous sommes couchée tard et Notre nuit a été écourtée .
A la Réception on nous change de chambre sans excuses .
Nous prenons un Spa avec savonnage gommage enveloppement massage pour moi et mon mari je passe à 12 et lui 13.00 , on me prend en charge 30 min après , elles semblaient dépassée. Nous avons été patient .
Tout de suite on me demande le règlement , je répond que mon mari paiera pour nous deux juste après lorsqu’il viendra faire son soin
On me donne un peignoir taché d’eau de javel . je me
Prépare pour commencer et elle revient me
Dire que je dois payer avant , alors je dois appeler mon mari pour qu’il vienne payer avant qu’on me prenne en charge .
Nous sommes repartis le lendemain matin à 7:00
Vraiment déçue beaucoups trop de détails négatif pour un si court séjours
Trip typeBusiness
Rooms1.0
Service2.0
Location5.0
Response from the owner3 weeks ago

(Translated by Google) Dear Customer,

First of all, we would like to take this opportunity to express our sincere thanks to you for taking the time to share your opinion.

Your opinions are very important and allow us to offer you a service more suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff,

We have taken note of all your comments which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

thank you for your review and recommendation.

Cordially.

conversion

(Original)

Cher client,

Tout d'abord, nous aimerions profiter de cette occasion pour vous exprimer nos plus sincères remerciements d'avoir pris le temps de partager votre opinion.

Vos avis sont très importants et nous permettent de vous offrir un service plus adapté à vos attentes et exigences, votre satisfaction est la plus grande réussite professionnelle pour notre personnel,

Nous avons pris note de toutes vos remarques qui seront bien entendu, partagées avec l’ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

merci pour votre appréciation et recommandation.

Cordialement.

conversion

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Cocochayms Chayms2 months ago on Google
3/5
(Translated by Google) The rooms are spacious,
Small flats in cleaning
It is to be reviewed, the rooms are badly cleaned - terrace never cleaned - …
(Translated by Google) The rooms are spacious,
Small flats in cleaning
It is to be reviewed, the rooms are badly cleaned - terrace never cleaned -
Even the table terrace has a ton of dust that has not been cleaned.
They gave us a room with a broken bed
"Broken box spring"
Directly I launched the complaint
Solution found by a receptionist:
Troubleshoot one night
Time to find another room available!!!!!! Here is the solution
So I pay 245€ per night to have a broken bed!
OUT OF THE QUESTION
rant and only
problem solved!
They gave us a new room.
At the frame level
It's pretty my it's not ideal when you want to rest in peace.
Music much too loud.
Many young people who do not respect.
Smokes cannabis in the pool.
The service leaves something to be desired.
The restoration not very good. The dishes are either overcooked
Be not enough!
Or inedible.
The prices are also to be reviewed for the quality of the restoration.
This hotel and
Ideal for people with children - because the pool is very large. And the kids are having fun
flats
Never a deckchair available
Oblige to wake up at 07h to reserve their deckchair.
Breakfast
5/10
(Original)
Les chambres sont spacieuse,
Petite bémols au niveau nettoyage
C'est à revoir , les chambres sont mal nettoyer - terrasse jamais nettoyer -
Même la table terasse une tonne de poussiere qui n'a pas été nettoyer .
Ont nous a donner une chambre avec un lit cassé
"Sommier cassé "
Directement j'ai lancer la plainte
Solution trouver par une personne de l'accueil :
Dépanner une nuit
Le temps de trouver une autre chambre de disponible !!!!!! Voilà la solution
Donc je paie 245€ la nuit pour avoir un lit cassé !
HORS DE QUESTION
Coup de geule et la seulement
le problème résolut !
Ont nous a donner une nouvelles chambre .
Au niveau du cadre
C'est jolie mes ce n'est pas l'idéal quand ont veux ce reposer dans le calme .
Musique beaucoup trop forte .
Beaucoup de jeune qui respecte pas .
Fume du cannabis dans la piscines.
Le services laisse à désiré.
La restauration pas très bonne . Les plat sont soite trop cuit
Soite pas assez !
Ou immangeable.
Les prix sont aussi à revoir pour la qualité de la restauration.
Cette hôtel et
Idéal pour les personnes avec des enfants - car la piscine et très grande. Et les enfants s'amuse bien
bémols
Jamais de transat de disponible
Obliger de ce réveiller à 07h pour réserver sont transat.
Petite déjeuner
5/10
Trip typeVacation · Couple
Rooms3.0
Service3.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

First of all, we would like to thank you for taking the time to share your impressions regarding your recent stay at the Savoy le grand hotel Marrakech.

Please know that we take your comments into great consideration and that they have been passed on to the entire team in order to improve our service.

Cordially.

(Original)

Cher client,

Tout d'abord, nous tenons à vous remercier d'avoir pris le temps de partager vos impressions concernant votre récent séjour au Savoy le grand hôtel Marrakech.

Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.

Cordialement.

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sandhra najim2 months ago on Google
2/5
(Translated by Google) Very disappointed with this hotel which is clearly not worth its price.
The hotel is part of a 5-star luxury setting but apart from its privileged …
(Translated by Google) Very disappointed with this hotel which is clearly not worth its price.
The hotel is part of a 5-star luxury setting but apart from its privileged location, nothing will make me come back to this hotel.
Check in is at 3 p.m. we had to wait until 4:30 p.m. to get our room with a 5 month old baby, there was work just above our room so a lot of noise during the day that interfered with our baby's naps and debris was constantly falling on our balcony.
Then there is a big problem with towels in this hotel, the cleaning is already very basic by the cleaning ladies, they remove your towels in the morning but never replace them with new ones, we had to harass the reception to get clean towels in our room.
Another problem, when you report a problem by phone to reception, they tell you to send someone to your room within 5 minutes, more than an hour later, no one shows up and the reception staff simply don't answer. calls requiring us to move face to face.
I also had a lot of trouble heating my 5-month-old daughter's bottles, which arrived either hot or half-empty from room service.
Finally we had to leave the hotel at 3:30 am for a night flight, we had ordered a porter the day before to transport our suitcases from our room to the reception.
We finally carried our suitcases alone because at 3:50 in the morning no one was present and the reception obviously no longer answered the phone.
Really very disappointed with the service, I will not be returning and I do not recommend this hotel at all if you want just decent service.
(Original)
Très déçu de cet hôtel qui ne vaut clairement pas son prix.
L’hôtel s’inscrit dans un cadre de luxe 5 étoiles mais à part son emplacement privilégié, rien ne me fera revenir dans cet hôtel.
Le check in est a 15h nous avons dû attendre 16h30 pour avoir notre chambre avec un bébé de 5 mois, il y avait des travaux juste au dessus de notre chambre donc énormément de bruit en journée nuisant aux siestes de notre bébé et des débris tombaient constamment sur notre balcon.
Ensuite il y a un gros problème de serviettes dans cet hôtel, le ménage est déjà très sommaire par les femmes de ménage, elles retirent vos serviettes le matin mais ne les remplacent jamais par des neuves, nous devions harceler la réception pour avoir des serviettes propres dans notre chambre.
Autre soucis, l’orsque vous signaler un soucis par téléphone à la réception ils vous annoncent envoyer une personne dans votre chambre dans les 5 min, plus d’une heure après personne ne se présente et le personnel de la réception ne répond tout simplement plus aux appels nous obligeant à nous déplacer en face à face.
J’ai aussi eu énormément de mal à faire chauffer les biberons de ma fille de 5 mois qui arrivaient soit brulant soit à moitier vide par le room service.
Enfin nous devions quitter l’hôtel à 3h30 du matin pour un vol de nuit, nous avions commander la veille un bagagiste pour nous transporter les valises de notre chambre à la réception.
Nous avons finalement transporté nos valises seul car à 3h50 du matin personne n’était présent et la réception ne nous répondait évidemment plus au téléphone.
Vraiment très déçu du service, je ne reviendrai pas et je ne recommande pas du tout cet hôtel si vous souhaitez un service juste convenable.
Trip typeVacation · Family
Rooms2.0
Service1.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Best regards.

(Original)

Cher client,

Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.

Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.

Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Meilleures salutations.

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Sam GT2 months ago on Google
2/5
(Translated by Google) This hotel is an excellent 2* no more.
The men and women in the shadows such as the room staff and the night technical team and the parking security guards are top notch. …
(Translated by Google) This hotel is an excellent 2* no more.
The men and women in the shadows such as the room staff and the night technical team and the parking security guards are top notch.
That's why I'm giving 2 stars.
On the other hand the staff and in particular the supervisors show a contempt for the customer as I have never seen before. I will not point out any of the functions of this establishment because despite their superior airs and their false idea of ​​a job well done (because of course everyone is convinced of being on top of their duties) there is a manifest general incompetence and misunderstanding of their profession. . Yes, ladies and gentlemen, when you pay full price for such mediocre service, maybe you will understand your customers' dissatisfaction.
Of course I already know your answer ..... But the excuses are before ... After it's too late .
(Original)
Cet hôtel est un excellent 2* pas plus.
Les hommes et femmes de l'ombre tel que Le personnel de chambre et l'equipe technique de nuit et les agents de sécurité du parking sont top .
C'est la raison pour laquelle j'attribue 2 étoiles.
En revanche le staff et notamment les encadrants font preuve d'un mépris du client comme je ne l'ai jamais vu auparavant. Je ne pointerai aucune des fonctions de cet établissement car malgré leurs airs supérieurs et leur fausse idée du travail bien fait (car bien sûr chacun est persuadé d'être au top dans ses fonctions) se cache une incompétence générale manifeste et une incompréhension de leur métier. Eh oui mesdames messieurs , quand vous paierez plein pot un service aussi médiocre, peut être alors que vous comprendrez peut-être le mécontentement des vos clients.
Bien évidemment je connais déjà votre réponse ..... Mais les excuses c'est avant ... Après c'est trop tard .
Rooms4.0
Service1.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Best regards.

(Original)

Cher client,

Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.

Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.

Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Meilleures salutations.

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L. Fahim3 weeks ago on Google
5/5
(Translated by Google) The reception staff are very knowledgeable. They managed our check-in (around 30) around 9 p.m. with great professionalism and without stress. A big congratulations 👍 …
(Translated by Google) The reception staff are very knowledgeable. They managed our check-in (around 30) around 9 p.m. with great professionalism and without stress. A big congratulations 👍
(Original)
Le personnel de la réception est très compétent. Ils ont géré notre check-in (une trentaine) vers 21h avec beaucoup de professionnalisme et sans stress. Un grand bravo 👍
Trip typeBusiness · Solo
Rooms4.0
Service4.0
Location5.0
Response from the owner3 weeks ago

(Translated by Google) Dear Client),

The whole team of the Savoy le grand hotel Marrakech thanks you for your opinion, it is appreciated!.

We are delighted that our services met your expectations.

It was a pleasure to receive you.

Cordially.

(Original)

Cher(e) client(e),

Toute l’équipe du Savoy le grand hôtel Marrakech vous remercie pour votre avis, c’est apprécié !.

Nous sommes ravis que nos services aient été à la hauteur de vos espérances.

Ce fut un plaisir de vous recevoir.

Cordialement.

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Malika El Ayyad2 months ago on Google
3/5
(Translated by Google) Currently at the "grand" hotel savoy 5-star hotel with an appearance worthy of the name, positive point clean room and clean hotel good location 10 minutes from the airport and stuck to the medina Mall a hotel door …
(Translated by Google) Currently at the "grand" hotel savoy 5-star hotel with an appearance worthy of the name, positive point clean room and clean hotel good location 10 minutes from the airport and stuck to the medina Mall a hotel door opens directly onto the center commercial. Negative point cold welcome at the Reception, he never answers the phone, he thinks that luxury rhymes with coldness, it's like being at customs. Not much information either in the room or anywhere. In summer, breakfast is like a game of survival, the organization is catastrophic, the basic meal nothing exceptional. Awful pastry. Rough service, you ask someone for something and it disappears etc. In short, the mess, the swimming pool is large there is space but not enough deckchairs there is space to put some but there is none ! We see staff walking on all sides but we wonder what they are doing, they do not provide any solution to the needs of customers. It's Morocco which apparently we believe in luxury but they don't have the skills to manage the organization of a large hotel. Comparing to the Dubai service, Morocco still has a lot to learn. Everything here is tip-based. Dc disappointed...
(Original)
Actuellement au "grand" hotel savoy Hôtel 5 étoiles d'apparence digne de ce nom, point positif chambre propre et hôtel propre bon emplacement à 10 minutes de l'aéroport et collé au médina Mall une porte de l'hôtel donne directement sur le centre commercial. Point négatif accueil froid au niveau de la Réception, il ne réponde jamais au téléphone, il pense que luxe rime avec froideur, on croirait être à la douane. Pas beaucoup d'informations ni dans la chambre, ni nulle part. En période estivale, le petit déjeuner s'apparente à un jeu de survie, l'organisation est catastrophique, le repas basique rien d'exceptionnel. Viennoiserie horrible. Service brouillon, on demande une chose à personne et elle disparaît etc.. Bref le bazar, la piscine est grande il y a de la place mais pas de suffisamment de transat il y a de la place pour en mettre mais il y en a pas ! On voit du personnel marcher de tout les côtés mais on se demande ce qu'il font, ils n'apporte aucune solution au besoin des clients. C'est le Maroc quoi d'appenrence on croit à du luxe mais ils n'ont pas les compétences pour gérer l'organisation d'un grand hôtel. Comparer au service de Dubai le Maroc à encore beaucoup a apprendre. Ici tout marche au pourboire. Dc déçu...
Rooms4.0
Service2.0
Location3.0
Response from the owner2 months ago

(Translated by Google) Hello,

Thank you for taking the time to tell us about your experience after your stay at Savoy le grand hotel Marrakech. We regret that the service did not meet your expectations.

Your opinion is very important to us, it fills us with energy to always improve.

We have taken note of all your comments which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Cordially,

(Original)

Bonjour,

Merci d'avoir pris le temps de nous raconter votre expérience après votre séjour à Savoy le grand hôtel Marrakech, Nous regrettons que le service n'ait pas répondu à vos attentes.

Votre avis est très important pour nous, ça nous remplit d’énergie afin de toujours nous améliorer.

Nous avons pris note de toutes vos remarques qui seront bien entendu, partagées avec l’ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Cordialement,

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Mouloud Amouz3 months ago on Google
5/5
(Translated by Google) Pleasant stay from the reception of the staff, to the service of the different people (valet parking, room service, reception, gardener,...) and I forget some. You can go there with your eyes closed. Experience to …
(Translated by Google) Pleasant stay from the reception of the staff, to the service of the different people (valet parking, room service, reception, gardener,...) and I forget some. You can go there with your eyes closed. Experience to repeat with great pleasure.
Ps: the smile of the staff marked us!
(Original)
Séjour agréable de l'accueil du personnel, au service des différentes personnes ( voiturier, service de chambre, accueil, jardinier,...) et j'en oublie. Vous pouvez y aller les yeux fermés. Expérience à renouveler avec grand plaisir.
Ps : le sourire du personnel nous a marqué !
Trip typeVacation
Rooms5.0
Service5.0
Location4.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share this positive review with us!

We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.

Sincerely,

(Original)

Cher Client,

Nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous !

Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes et espérons vous accueillir prochainement au sein de notre établissement Savoy le grand hôtel Marrakech.

Sincèrement,

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Abdellah Derbache2 months ago on Google
1/5
(Translated by Google) The hotel is very beautiful, well maintained but! The reception staff as well as the security are the biggest fault, they frankly stole a hotel night from us, to flee …
(Translated by Google) The hotel is very beautiful, well maintained but! The reception staff as well as the security are the biggest fault, they frankly stole a hotel night from us, to flee
(Original)
L’hôtel et très beau, bien entretenu mais ! Le personnels à l’accueil ainsi que la sécurité sont les plus gros défaut, ils nous ont voler une nuit d’hôtel franchement, a fuir
Trip typeVacation · Friends
Rooms3.0
Service1.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

We would like to apologize for this very regrettable incident.

We have launched an internal investigation in order to verify and prevent a possible act from happening again.

We very sincerely hope that you will give us another chance to convince you that at the savoy hotel, the most important thing is your satisfaction.

Cordially.

(Original)

Cher client,

Nous tenons à vous présenter nos excuses pour cet incident tout à fait regrettable.

Nous avons diligenté une enquête interne afin de vérifier et d'éviter qu'un éventuel acte ne se reproduise plus.

Nous espérons très sincèrement que vous nous accorderez une nouvelle chance de vous convaincre que chez le savoy hôtel, le plus important, c'est votre satisfaction.

Cordialement.

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A Google User3 months ago on Google
1/5
(Translated by Google) The hotel is not related to the five-star service. The service is very bad. They only give the special room with tips. They took the price of the room twice from me. Thank God, I found out. Otherwise, I was going to …
(Translated by Google) The hotel is not related to the five-star service. The service is very bad. They only give the special room with tips. They took the price of the room twice from me. Thank God, I found out. Otherwise, I was going to get my money. Call at night, there is no answer. I mean, if you have an emergency, at night, manage yourself, but God. My experience was generally bad, but the location of the hotel Distinguished for those who like to stay up late in the nearby restaurants
(Original)
الفندق لا يمت بصلة للخمس نجوم الخدمة سيئة جدا وما يعطون الغرفة المميزة الا بالبقشيش وسحبو مني سعر الغرفة مرتين الحمدلله اني اكتشفت والا كانت بتروح علي فلوسي اتصل فالليل لا مجيب يعني لو عندك حالة طارئة فالليل دبر نفسك بنفسك ولك الله تجربتي كانت فالعموم سيئة لكن موقع الفندق متميز بالنسبة للي يحب يسهر فالمطاعم المجاورة
Trip typeVacation
Rooms1.0
Service1.0
Location4.0
Response from the owner2 months ago

Dear Fatma,

We are sincerely sorry to read that you did not fully enjoy your holiday with us, as we try to provide an unforgettable experience to our guests.

We assure you that your remarks will be taken into consideration in order to improve the experience of our valued customers.

Thank you again for your visit and your constructive criticism, our main objective is to ensure that our customers feel comfortable and fully enjoy their stay, which is why we hope to have the opportunity again to serve you and regain your confidence on the next occasion.

Best Regards

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Kayna jolie Ca month ago on Google
4/5
(Translated by Google) I congratulate Mohamed responsible for breakfast and banquets... he is very pleasant and warm, he pays attention to the smallest detail to make your stay as pleasant as possible, I thank him for his personal …
(Translated by Google) I congratulate Mohamed responsible for breakfast and banquets... he is very pleasant and warm, he pays attention to the smallest detail to make your stay as pleasant as possible, I thank him for his personal investment, he understood all my expectations. Thank you 🙏🏻 to him, on the other hand, I did not like the attitude of mr ALLAHEDINE from the reception, no commercial attitude he spoiled my arrival in this hotel and made me want to go and stay elsewhere, he did not Alas, he is nothing professional, very haughty and thinks that the hotel belongs to him, he speaks on his behalf and lacks a lot of tact and correction, his attitude is detrimental to this hotel, alas.
(Original)
Je félicite Mohamed responsable du petit-déjeuner et des banquets … il est très agréable et chaleureux , il est soucieux du moindre détail pour que votre séjour soit le plus agréable possible , je le remercie pour son investissement personnel il a compris toutes mes attentes. Merci 🙏🏻 a lui, par contre , je n’ai pas aimer l’attitude de mr ALLAHEDINE de la réception , aucune attitude commerciale il a gâcher mon arrivée dans cet hôtel et m’a donné envie d’aller loger ailleurs , il n’a rien de professionnel très hautain hélas et pense que l’hôtel lui appartient , il parle en son nom et manque beaucoup de tact et de correction , son attitude porte préjudice à cet hôtel hélas .
Trip typeVacation
Rooms4.0
Service4.0
Location4.0
Response from the ownera month ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share your feedback on your last stay with us at the Savoy le grand hotel Marrakech and thank you for your praise.

We have taken good note of your remarks which, I assure you, will be studied by the teams concerned.

Looking forward to welcoming you again soon among us.

Best regards,

(Original)

Cher client,

Nous vous remercions d'avoir pris le temps de nous faire part de votre retour relatant à votre dernier séjour parmi nous au Savoy le grand hôtel Marrakech et vous remercions pour vos éloges.

Nous avons pris bonne note de vos remarques qui, je vous l'assure, seront étudiées par les équipes concernées.

Au plaisir de vous recevoir de nouveau prochainement parmi nous.

Meilleures salutations,

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mendy garfunkel4 weeks ago on Google
1/5
(Translated by Google) Do not recommend this hotel at all!
From the moment we arrived at the hotel, the receptionist was impatient and very rude, did not give us any information about the hotel or the room. …
(Translated by Google) Do not recommend this hotel at all!
From the moment we arrived at the hotel, the receptionist was impatient and very rude, did not give us any information about the hotel or the room.
After walking for 10 minutes we arrived at the building of our room, in front of our building was a building under renovations that made a lot of noise. They put us in a building that was more reminiscent of a boarding school,
In general, Eilat style hotel!
(Original)
לא ממליץ על המלון הזה בכלל!
מרגע ההגעה למלון, הפקיד קבלה היה חסר סבלנות ומאוד חצוף, לא נתן לנו שום מידע על המלון או החדר.
אחרי הליכה של 10 דקות הגענו לבניין של החדר שלנו, מול הבניין שלנו היה בניין בשיפוצים שעשה מלא רעש. שמו אותנו בבניין שיותר הזכיר וויב של פנימיה,
באופן כללי מלון סטייל אילת!
Response from the owner4 weeks ago

Dear Guest,

We would like to thank you for taking the time to share your feedback about your stay at our hotel.

We are saddened to hear that you haven’t been satisfied with your stay at our hotel and we apologize for the inconveniences you have been through.

We would like to apologize for the inconvenience and we promise you that all your remarks will be taken into account.

We hope we will have the pleasure of welcoming you again at Savoy le grand hotel Marrakech, in order to offer you a better quality of service.

Sincerely yours,

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Julianna Ould - Hamouda2 months ago on Google
5/5
(Translated by Google) I have made 2 stays in this magnificent hotel which is perfectly located.
Impeccable cleanliness and comfort. …
(Translated by Google) I have made 2 stays in this magnificent hotel which is perfectly located.
Impeccable cleanliness and comfort.
Quality breakfast as well as the service.
The staff was exemplary from A to Z, always attentive to the needs of their customers.
I would particularly like to thank the receptionists Nabil and Soukaina who welcomed me, Fatima Zohra and Hamza who were truly professional.
If you go to Marrakech I highly recommend this hotel.
Personally I would go back.
Cordially,
Juliana
(Original)
J’ai effectué 2 séjours dans ce magnifique hôtel qui est parfaitement situé.
Propreté et confort irréprochable.
Petit déjeuner de qualité de même pour le service.
Le personnel était exemplaire de A à Z, toujours à l’écoute des besoins de leurs clients.
Je tiens à remercier particulièrement les réceptionnistes Nabil et Soukaina qui m’ont accueillis, Fatima Zohra ainsi qu’Hamza qui étaient dotés d’un réel professionnalisme.
Si vous passez sur Marrakech je vous recommande vivement cet hôtel.
Personnellement j’y retournerai.
Cordialement,
Julianna
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Client),

We thank you for taking the time to share this warm comment with us, we are delighted to know that you appreciated the professionalism and attention of our colleagues, thanks to you our loyal customers we are moving forward, you are playing a crucial role in the success of our team and our establishment. We thank you, and hope to welcome you soon in our hotel.

Sincerely

(Original)

Cher (e) Client(e),

Nous vous remercions d’avoir pris le temps de partager ce chaleureux commentaire avec nous, nous sommes ravis de savoir que vous avez apprécié le professionnalisme et les attentions de nos collègues, grâce à vous nos fidèles client(e)s nous avançons, vous jouez un rôle crucial dans le succès de notre équipe et de notre établissement. Nous vous remercions, et espérons vous accueillir prochainement au sein de notre hôtel.

Sincèrement

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Thomas Hamonic2 months ago on Google
5/5
(Translated by Google) Thank you for this memorable experience, the location is ideal, the rooms are spacious, the breakfast is varied with beautiful Moroccan specialties. …
(Translated by Google) Thank you for this memorable experience, the location is ideal, the rooms are spacious, the breakfast is varied with beautiful Moroccan specialties.
I would like to particularly thank Mr EL GHAZI the night manager for his listening and for having carried out our specific requests. We will come back with pleasure.
(Original)
Merci pour cette expérience mémorable, l’emplacement est idéale , les chambres sont spacieuses , le petit déjeuner est varié avec de belle spécialité marocaine.
Je tiens à remercier particulièrement Mr EL GHAZI le directeur de nuit pour son écoute et pour avoir réalisé nos demande spécifiques. Nous reviendrons avec plaisir.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Thomas,

First of all, we would like to thank you for your testimony after your last stay at Savoy le grand hotel Marrakech.

We are delighted to see how our hotel met your expectations and assure you that it was a great pleasure to see you happy.

We hope to have the pleasure of welcoming you again to make you enjoy a stay as "exceptional" as the previous one!

Cordially

(Original)

Cher Thomas,

Nous voudrions tout d'abord vous remercier pour votre témoignage après votre dernier séjour à Savoy le grand hôtel Marrakech.

Nous sommes ravis de constater à quel point notre hôtel a répondu à vos attentes et vous assure que ce fut un grand plaisir de vous voir content.

Nous espérons avoir le plaisir de vous accueillir à nouveau pour vous faire profiter d'un séjour aussi "exceptionnel" que le précédent !

Cordialement

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mila Mila3 months ago on Google
5/5
(Translated by Google) I would like to thank the savoy hotel staff. Excellent hotel really nothing to say very clean. Excellent lunch.
I would like to thank the maids for their kindness and impeccable cleanliness. …
(Translated by Google) I would like to thank the savoy hotel staff. Excellent hotel really nothing to say very clean. Excellent lunch.
I would like to thank the maids for their kindness and impeccable cleanliness.
Khaoula, Dounia, Soukaina and Chaima.
Maids really well very polite respectful of a kindness really nothing to say.
They do a very good job.
thanks again
(Original)
Je tiens à remercier le personnel de l'hôtel savoy. Excellent hôtel vraiment rien à dire très propre. Excellent déjeuner.
Je tiens à remercier les femmes de chambre d'une gentillesse d'une propreté irréprochable.
Khaoula , Dounia , Soukaina et Chaima.
Des femmes de chambre vraiment bien très polis respectueuses d'une gentillesse vraiment rien à dire .
Elles font du très bon travail .
Merci encore
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share your feedback on your last stay with us at the Savoy le grand hotel Marrakech and thank you for your praise.

Looking forward to welcoming you again soon among us.

Best regards,

(Original)

Cher client,

Nous vous remercions d'avoir pris le temps de nous faire part de votre retour relatant à votre dernier séjour parmi nous au Savoy le grand hôtel Marrakech et vous remercions pour vos éloges.

Au plaisir de vous recevoir de nouveau prochainement parmi nous.

Meilleures salutations,

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Sabrina Driss3 months ago on Google
5/5
(Translated by Google) A very good stay as usual. The cleanliness, comfort and location of the hotel are perfect. And a big thank you to all the staff for their welcome, especially at reception Mohammed and Fatima Zahra who are very …
(Translated by Google) A very good stay as usual. The cleanliness, comfort and location of the hotel are perfect. And a big thank you to all the staff for their welcome, especially at reception Mohammed and Fatima Zahra who are very helpful. We will return.
(Original)
Un très bon séjours comme d'habitude. Le propreté, le confort et l'emplacement de l'hôtel sont parfait. Et un grand merci à l'intégralité du personnel pour leur accueil, surtout à la réception Mohammed et Fatima Zahra qui sont très serviable. Nous reviendrons.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Client,

What a pleasure to read that you enjoyed your stay at the Savoy le grand hotel Marrakech, we thank you for taking the time to share this positive comment with us, following your recent stay with us, we are delighted to have known you give satisfaction.

Thank you for your review and we look forward to welcoming you again.

Cordially.

(Original)

Chere Cliente,

Quel plaisir de lire que vous avez apprécié votre séjour au Savoy le grand hôtel Marrakech, nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous, suite à votre récent séjour parmi nous, nous sommes ravis d’avoir su vous donner satisfaction.

Merci pour votre appréciation et nous sommes impatients de vous accueillir à nouveau.

Cordialement.

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Eden Boudjenaha month ago on Google
5/5
(Translated by Google) A big thank you for their kindness, I had a reservation in the name of Nakache I had unfortunately caught the covid and they agreed to reimburse me. They are incredibly kind and hospitable. I would book in your hotel …
(Translated by Google) A big thank you for their kindness, I had a reservation in the name of Nakache I had unfortunately caught the covid and they agreed to reimburse me. They are incredibly kind and hospitable. I would book in your hotel when I come to Marrakech.
(Original)
Un grand merci pour leur gentillesse, j’avais une reservation au nom de Nakache j’avais malheureusement attrapé le covid et ils ont accepté de me rembourser. Ils sont d’une gentillesse et d’une hospitalité incroyable. Je reserverais dans votre hotel quand je viendrais a marrakech.
Trip typeVacation
Response from the ownera month ago

(Translated by Google) Dear Customer,

Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech.

We read your comments with pleasure.

We hope to have the pleasure of welcoming you very soon for a memorable stay. We will be sure to share your comments with our teams.

Cordially

(Original)

Cher client,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech.

Nous avons lu vos remarques avec plaisir.

Nous espérons avoir le plaisir de vous recevoir très vite pour un séjour mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Cordialement

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El-Farhani hanane3 weeks ago on Google
1/5
(Translated by Google) I had a horrible stay!!
I do not recommend this hotel at all the staff is super poor !!
Not only at the reception, I was received by Lamia who did not bother to explain …
(Translated by Google) I had a horrible stay!!
I do not recommend this hotel at all the staff is super poor !!
Not only at the reception, I was received by Lamia who did not bother to explain to me to leave a credit at the reception for the extras, the pool staff a disaster of the looks askance, the server said no professionalism!!
The Alaidin manager made me pay a tourist tax for 3 nights all because I had a visitor who came to see me!! There is also 1 night where my room was not made!! A real scandal!!
I asked to see a manager, I waited 2 days and no one was sent to me!! The only person who came to me was Mouad who didn't do much to ease my stay!! Not even a commercial gesture!! Conclusion I do not recommend this hotel at all !!
(Original)
J’ai passé un séjour juste horrible !!
Je recommande pas du tout cet hôtel le personnel est hyper médiocre !!
Non seulement à l’accueil, j’ai été reçue par Lamia qui n’a pas pris la peine de m’expliquer de laisser un crédit à l’accueil pour les extras, le personnel de la piscine une catastrophe des regards de travers, le serveur Said aucun professionnalisme !!
Le responsable Alaidine m’a fait payer une taxe de séjour de 3 nuits tout sa parce que j’avais une visiteuse qui est venue me voir !! Y’a 1 nuit également ou ma chambre n’a pas été faite !! Un véritable scandale !!
J’ai demandé à voir un responsable, j’ai patienté 2 jours on ne m’a envoyé personne !! La seul personne qui est venu vers moi est Mouad qui n’a pas fait grand chose afin d’apaiser mon séjour !! Même pas de geste commercial !! Conclusion je ne recommande pas du tout cet hôtel !!
Trip typeVacation
Rooms1.0
Service1.0
Location3.0
Response from the owner2 weeks ago

(Translated by Google) Dear Hanane,

We are sorry to read that your stay at the Savoy le grand hotel Marrakech did not meet your expectations despite the efforts made by the teams to satisfy you as best as possible.

We hope to have the opportunity to see you again among us, for a better experience.

Cordially,

(Original)

Chere Hanane,

Nous sommes peinés de lire que votre séjour au Savoy le grand hôtel Marrakech n'était pas à la hauteur de vos attentes malgré les efforts déployés par les équipes pour vous satisfaire au mieux.

Nous espérons avoir l'opportunité de vous revoir parmi nous, pour une meilleure expérience.

Cordialement,

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Mahtat Mehdia month ago on Google
1/5
(Translated by Google) The service during the last weekend was zero, from the reception to the restaurant.
Servers are rushing "white" customers as usual. It is always disappointing to …
(Translated by Google) The service during the last weekend was zero, from the reception to the restaurant.
Servers are rushing "white" customers as usual. It is always disappointing to see this inferiority complex prevail in so-called classified hotels.
I do not recommend.
(Original)
Le service durant le week-end dernier était nul, de l’accueil jusqu’au restaurant.
Les serveurs se précipitent sur les clients “blancs” comme d’habitude. C’est toujours décevant de voir ce complexe d’infériorité régner dans des hôtels dits classés.
Je ne recommande pas.
Response from the ownera month ago

(Translated by Google) Dear Mehdi,

We thank you for your comment following your recent experience at Savoy le grand hôtel.

We are sincerely sorry that your experience did not meet your expectations and please accept our apologies.

Please know that we take your comments into great consideration and that they have been passed on to the entire team in order to improve our service.

We hope to have the pleasure of seeing you again for another stay.

Cordially.

(Original)

Cher Mehdi,

Nous vous remercions pour votre commentaire suite à votre récente expérience à Savoy le grand hôtel.

Nous sommes sincèrement navrés que votre expérience n'ait pas été à la hauteur de vos attentes et nous vous prions d'accepter nos excuses.

Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.

Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour.

Cordialement.

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5/5
(Translated by Google) If there are more than 10 stars we should have put them without thinking.
We said a military barracks that watches to serve us and assist us throughout …
(Translated by Google) If there are more than 10 stars we should have put them without thinking.
We said a military barracks that watches to serve us and assist us throughout our stay.
I would like to warmly thank Mrs. Loubna from the sales department for her assistance before and during our stay.
Ms. Ibtihal for helping and assisting us even outside of her working hours.
The reception staff who were just on top...
Without forgetting of course our famous chefs who make us wonders 😍😍😍🍽️🍽️🍽️😍😍😍
Hats off 🤠
(Original)
Si y'a plus de 10 étoiles on aurait dû les mettre sans y penser.
On disait une casernes militaire qui veilles à nos servir et nous assister tout au long de notre séjour.
Je tiens a remercier vivement Mme Loubna du service commercial pour son assitance avant et lors de notre séjour.
Mme Ibtihal pour avoir nous aider et nous assister même hors de son horaire de travail.
Le staff de la réception qui était juste au top...
Sans oublier biensur nos fameux chefs qui nous font des merveilles 😍😍😍🍽️🍽️🍽️😍😍😍
Chapeau bas 🤠
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear customer,

First of all, we would like to thank you for your testimony after your last stay at Savoy le grand hotel Marrakech.

We are delighted to see how our hotel met your expectations and assure you that it was a great pleasure to see you happy.

We hope to have the pleasure of welcoming you again to make you enjoy a stay as "exceptional" as the previous one!

Cordially

(Original)

Cher client(e),

Nous voudrions tout d'abord vous remercier pour votre témoignage après votre dernier séjour à Savoy le grand hôtel Marrakech.

Nous sommes ravis de constater à quel point notre hôtel a répondu à vos attentes et vous assure que ce fut un grand plaisir de vous voir content.

Nous espérons avoir le plaisir de vous accueillir à nouveau pour vous faire profiter d'un séjour aussi "exceptionnel" que le précédent !

Cordialement

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Mustapha2 months ago on Google
5/5
(Translated by Google) I highly recommend the savoy which over time has become a habit. I would like to thank the savoy hotel staff. Excellent hotel really nothing to say very clean. Excellent lunch. …
(Translated by Google) I highly recommend the savoy which over time has become a habit. I would like to thank the savoy hotel staff. Excellent hotel really nothing to say very clean. Excellent lunch.
Super service I would like to thank Azdine for his kindness but also for all the very polite and respectful staff, really nothing to say.
They do a very good job.
thanks again
(Original)
Je recommande vivement le savoy qui avec le temps est devenu une habitude. Je tiens à remercier le personnel de l'hôtel savoy. Excellent hôtel vraiment rien à dire très propre. Excellent déjeuner.
Super service Je tiens à remercier azdine pour sa gentillesse mais aussi de l’ensemble du personnel très polis respectueux vraiment rien à dire .
Ils font du très bon travail .
Merci encore
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Mustafa,

We thank you for taking the time to share this warm comment with us, we are delighted to know that you appreciated the professionalism and attention of our colleagues, thanks to you our loyal customers we are moving forward, you are playing a crucial role in the success of our team and our establishment. We thank you, and hope to welcome you soon in our hotel.

Cordially

(Original)

Cher Mustapha,

Nous vous remercions d’avoir pris le temps de partager ce chaleureux commentaire avec nous, nous sommes ravis de savoir que vous avez apprécié le professionnalisme et les attentions de nos collègues, grâce à vous nos fidèles client(e)s nous avançons, vous jouez un rôle crucial dans le succès de notre équipe et de notre établissement. Nous vous remercions, et espérons vous accueillir prochainement au sein de notre hôtel.

Cordialement

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gio Pragma2 months ago on Google
5/5
(Translated by Google) The team takes great care, for example, they delivered breakfast at 3 a.m. before my 6 a.m. flight. When you leave your room, someone will clean your room and fold your clothes. Above all the hotel went very well …
(Translated by Google) The team takes great care, for example, they delivered breakfast at 3 a.m. before my 6 a.m. flight. When you leave your room, someone will clean your room and fold your clothes. Above all the hotel went very well (Carrefour to stick to the establishment, the excellent restaurant the Buddha bar, the menara mall for shopping)
(Original)
L’équipe est au petit soin, ils ont par exemple livré le petit déjeuner à 3 h du matin avant mon vol de 6 h . Lorsque que vous sortirez de votre chambre quelq’un prendras le soin de faire votre chambre et de plier vos vêtements. Par dessous tout l’hôtel est très bien passé ( Carrefour à coller à l’établissement, l’excellent restaurant le Buddha bar, le menara mall pour le shopping)
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech. We read your comments with pleasure.

We hope to have the pleasure of seeing you again very soon for another memorable experience. We will be sure to share your comments with our teams.

Cordially

(Original)

Cher client,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech. Nous avons lu vos remarques avec plaisir.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Cordialement

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Nawal nanou3 weeks ago on Google
4/5
(Translated by Google) Great stay spent in this hotel relaxing and relaxing the staff always available.
The breakfast with a buffet with a wide choice and super good msemen made by …
(Translated by Google) Great stay spent in this hotel relaxing and relaxing the staff always available.
The breakfast with a buffet with a wide choice and super good msemen made by Hafida. Many thanks to Hafida Achraf azzedine and Morad.
J3 would come back without hesitation and recommend this hotel with your eyes closed
Ms
(Original)
Super séjour passé dans cette hotel reposant et relexant le personnel au peti soin toujours disponible.
Le petit déjeuner disposant d'un buffet avec un large choix et des msemen super bon fait par Hafida. Un grand merci à Hafida Achraf azzedine et Morad.
J3 reviendrais sans hésiter et vous recomm1nde cette hotel les yeux fermé
Mlle
Trip typeVacation
Rooms5.0
Service4.0
Location5.0
Response from the owner3 weeks ago

(Translated by Google) Dear Nawal,

We thank you for taking the time to share this warm comment with us, we are delighted to know that you appreciated the professionalism and attention of our colleagues, thanks to you our loyal customers we are moving forward, you are playing a crucial role in the success of our team and our establishment.

We thank you, and hope to welcome you soon in our hotel.

Sincerely

(Original)

Chère Nawal,

Nous vous remercions d’avoir pris le temps de partager ce chaleureux commentaire avec nous, nous sommes ravis de savoir que vous avez apprécié le professionnalisme et les attentions de nos collègues, grâce à vous nos fidèles client(e)s nous avançons, vous jouez un rôle crucial dans le succès de notre équipe et de notre établissement.

Nous vous remercions, et espérons vous accueillir prochainement au sein de notre hôtel.

Sincèrement

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tyssam burton2 months ago on Google
5/5
(Translated by Google) It was the first time I set foot in Morocco and therefore the first time I went to the Hotel du Savoy. My parents, being regulars at the hotel, strongly recommended it to me. I absolutely do not regret! Thank you to …
(Translated by Google) It was the first time I set foot in Morocco and therefore the first time I went to the Hotel du Savoy. My parents, being regulars at the hotel, strongly recommended it to me. I absolutely do not regret! Thank you to the entire Savoy team, especially Kaoutar, Ibtissem, Abdel Karim, Moustafa and Mourad from reception. See you soon !
(Original)
C’était la première fois que je mettais les pieds au Maroc et donc la première fois que j’allais à l’hôtel du Savoy. Mes parents étant des habitués de l’hôtel me l’ont fortement conseillé. Je ne regrette absolument pas ! Merci à toute l’équipe du Savoy, toute particulièrement à Kaoutar, Ibtissem,Abdel Karim, Moustafa et Mourad de la réception. A très bientôt !
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear tyssam,

We thank you for taking the time to share this warm comment with us, we are delighted to know that you appreciated the professionalism and attention of our colleagues, thanks to you our loyal customers we are moving forward, you are playing a crucial role in the success of our team and our establishment. We thank you, and hope to welcome you soon in our hotel.

Sincerely

(Original)

Cher(e) tyssam,

Nous vous remercions d’avoir pris le temps de partager ce chaleureux commentaire avec nous, nous sommes ravis de savoir que vous avez apprécié le professionnalisme et les attentions de nos collègues, grâce à vous nos fidèles client(e)s nous avançons, vous jouez un rôle crucial dans le succès de notre équipe et de notre établissement. Nous vous remercions, et espérons vous accueillir prochainement au sein de notre hôtel.

Sincèrement

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yacine ainaoui2 months ago on Google
5/5
(Translated by Google) A week spent at the Grand Savoy in Marrakech, a beautiful hotel, well located and clean, in the wintering district. The large swimming pool is nice. The varied breakfast, thanks to Imad for the morning tea, fruit …
(Translated by Google) A week spent at the Grand Savoy in Marrakech, a beautiful hotel, well located and clean, in the wintering district. The large swimming pool is nice. The varied breakfast, thanks to Imad for the morning tea, fruit cutting on site on request. A big thank you to Azzdine at the reception for his support throughout the stay. Goodbye
(Original)
Une semaine passée au grand Savoy de Marrakech, un bel hôtel bien situé et propre, dans le quartier de l'hivernage. La grande piscine est sympa. Le petit dej varié, merci à Imad pour le thé du matin, à la découpe de fruit sur place à la demande. Un grand merci à Azzdine à la réception pour son accompagnement tout au long du séjour. A bientôt
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech. We read your comments with pleasure.

We hope to have the pleasure of seeing you again very soon for another memorable experience. We will be sure to share your comments with our teams.

Cordially

(Original)

Cher client,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech. Nous avons lu vos remarques avec plaisir.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Cordialement

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Zineb larroussi3 weeks ago on Google
5/5
(Translated by Google) Magnificent hotel my stay went well the very friendly welcoming staff always available a big thank you to Mr Achraf,
Mr Youssef, Mrs Hafida, Mr Azzedine and finally Mr Mourad for the reception. …
(Translated by Google) Magnificent hotel my stay went well the very friendly welcoming staff always available a big thank you to Mr Achraf,
Mr Youssef, Mrs Hafida, Mr Azzedine and finally Mr Mourad for the reception.
I recommend this hotel.
(Original)
Magnifique hôtel mon séjour c’est bien passé le personnel très sympa accueillant toujours dispo un grand merci à Mr Achraf,
Mr Youssef, Mme Hafida, Mr Azzedine et enfin Mr Mourad pour l’accueil.
Je vous recommande cet hôtel.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner3 weeks ago

(Translated by Google) Dear Zineb,

Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech. We read your comments with pleasure.

We hope to have the pleasure of seeing you again very soon for another memorable experience. We will be sure to share your comments with our teams.

Cordially

(Original)

Cher Zineb,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech. Nous avons lu vos remarques avec plaisir.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Cordialement

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loulou 312 weeks ago on Google
5/5
(Translated by Google) 3 nights in this sublime hotel both in terms of cleanliness, hospitality, the room staff is just exceptional The room manager Mr Morad is very friendly with perfect professionalism he is very rigorous I will come back …
(Translated by Google) 3 nights in this sublime hotel both in terms of cleanliness, hospitality, the room staff is just exceptional The room manager Mr Morad is very friendly with perfect professionalism he is very rigorous I will come back with great pleasure everything was PERFECT and I weigh my words the servers are very responsive Mourad, abdelkarim and all the others really a big thank you.
Laila
(Original)
3 nuits dans cette hôtel sublissime tant au niveau de la propreté, accueil, le personnel en salle est juste exceptionnel Le responsable de salle Mr Morad est très avenant d'un professionnalisme parfait il est très rigoureux je reviendrai avec un grand plaisir tout était PARFAIT et je pèse mes mots les serveurs sont très réactivif Mourad ,abdelkarim et tout les autres vraiment un grand merci .
Laila
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

(Translated by Google) Dear Client,

Thank you for taking the time to share your feedback on your last stay with us at the Savoy le grand hotel Marrakech and thank you for your praise.

We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the location. advantageous for visitors to the city of Marrakech.

Looking forward to welcoming you again soon among us.

Best regards,

(Original)

Chère cliente,

Nous vous remercions d'avoir pris le temps de nous faire part de votre retour relatant à votre dernier séjour parmi nous au Savoy le grand hôtel Marrakech et vous remercions pour vos éloges.

Nous avons été enchantés d'apprendre que votre séjour parmi nous vous a donné une grande satisfaction, et que vous avez apprécié le service offert par les membres de nos équipes, notre savoureuse gastronomie, les installations et équipements de l’hôtel et l’emplacement avantageux pour les visiteurs de la ville de Marrakech.

Au plaisir de vous recevoir de nouveau prochainement parmi nous.

Meilleures salutations,

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Eduardo Santanaa week ago on Google
5/5
(Translated by Google) Hotel well located, with excellent service, impeccable facilities and two giant swimming pools with many relaxation areas. …
(Translated by Google) Hotel well located, with excellent service, impeccable facilities and two giant swimming pools with many relaxation areas.
(Original)
Hotel bem localizado, com atendimento excelente, instalações impecáveis e duas piscinas gigantes com muitas áreas de relaxamento.
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago

Dear Customer,

Thank you for taking the time to share this positive review with us!

We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.

Sincerely,

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moustaïd salouaa month ago on Google
1/5
(Translated by Google) 2 months after my stay, still no news of my luxury pair of sneakers, which cost more than 600 euros. I read the reviews before staying at the hotel, and many thefts .. I confirm, hotel to flee if you care about your …
(Translated by Google) 2 months after my stay, still no news of my luxury pair of sneakers, which cost more than 600 euros. I read the reviews before staying at the hotel, and many thefts .. I confirm, hotel to flee if you care about your business.
(Original)
2 mois après mon séjour, toujours pas de nouvelles de ma paire de basket de luxe, qui coutent plus de 600 euros. je lisais les avis avant de séjourner à l'hotel, et beaucoup de vols.. je vous confirme, hotel à fuir si vous tenez à vos affaires.
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

We would like to apologize for this very regrettable incident.

We have launched an internal investigation in order to verify and prevent a possible act from happening again.

We very sincerely hope that you will give us another chance to convince you that at the savoy hotel, the most important thing is your satisfaction.

Cordially.

(Original)

Cher client,

Nous tenons à vous présenter nos excuses pour cet incident tout à fait regrettable.

Nous avons diligenté une enquête interne afin de vérifier et d'éviter qu'un éventuel acte ne se reproduise plus.

Nous espérons très sincèrement que vous nous accorderez une nouvelle chance de vous convaincre que chez le savoy hôtel, le plus important, c'est votre satisfaction.

Cordialement.

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miriam el ghasnaoui2 months ago on Google
1/5
(Translated by Google) From the point of view of the hotel of course it is pretty, of course it is well placed, but but but? I took the suite at 400e per day for 2 weeks and I was never able to take advantage of the pool or the breakfast, …
(Translated by Google) From the point of view of the hotel of course it is pretty, of course it is well placed, but but but? I took the suite at 400e per day for 2 weeks and I was never able to take advantage of the pool or the breakfast, impossible to have a deckchair to the point where there were days when I put my towel on the ground , breakfast if you exceed 9:30 am impossible to find a place, more tea, more fruit, more juice, in short a hotel transformed into a campsite at the price of luxury! to flee ! when we complain he says take care of it but nothing changes, the prices are out of the ordinary so the taste is not there! the valet waited just 30min to return the car to us, too much to let go for this hotel which at the time was top
(Original)
Du point de vue de lhotel bien sur il est joli, bien sur il est bien placer, mais mais mais ? j’ai pri la suite a 400e par jour pendant 2semaine et je n’ai jamais pu profiter ni de la piscine ni du ptit dej, impossible d’avoir un transat au point ou il y a des jour ou je posais ma serviette au sol, le petit dej si on depasse 9h30 impossible de trouver une place, plus de thé, plus de fruit , plus de jus, bref un hôtel transformé en camping au prix de luxe ! a fuir ! quand on se plaint il dise s’en occuper mais rien ne change, les prix sont hors norme alors ke le goût n’y est pas ! les voiturier une attente juska 30min pour nous rendre la voiture , trop de laisser aller pour cet hotel qui à l’époque était top
Trip typeVacation
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Best regards.

(Original)

Cher client,

Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.

Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.

Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Meilleures salutations.

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Ghizlane Bouhjara month ago on Google
2/5
(Translated by Google) Great regular at the savoy, I stayed there for the 4th time,
I'll start with the positives. …
(Translated by Google) Great regular at the savoy, I stayed there for the 4th time,
I'll start with the positives.
The hotel is magnificent, the swimming pool grandiose, the delicious and varied breakfast, the setting of this hotel is really splendid, the staff (valet porter … adorable, on the other hand over the years the service has deteriorated, the staff of reception became haughty,
We book a room for 3 people overlooking the swimming pool and arrive at 1 p.m. we are told to come back in an hour that the room will be ready, so we come back at 2 p.m. we are told that the room is still not ready, so we wait until 'at 3 p.m., at 3 p.m. we are told that the room is occupied by people who have extended for a few hours so we still have to wait, how can we tell you that this has made us lose our long-awaited first day of vacation, so we recover the room at 6 p.m. and to our surprise it is a room for two and not pr 3 we are told that we are going to bring back an extra bed: a pebble clearly … shocked and disappointed, and what about the view of the swimming pool … it was a view of a courtyard. This is the first time in 3 years that they have done this to me, of course after complaints from us we are told that the next day we will be "upgraded", we have indeed been upgraded: it was simply a real room accommodating 3 people nothing more,
At the end of our stay we obviously ask for a commercial gesture to compensate us for this execrable first day / night, we are only offered a late check-out (logical at the same time we took the room only at 6 p.m. so it is in no way a commercial gesture) I push a rant and there I am only offered a slight reduction (equal to the price I would have had if I had booked on the internet) I ended up leaving this hotel by refusing their pathetic commercial gesture.. oh yes and you have to fight and run to the reception to get clean towels every day, and one day the cleaning lady is not from the past,
It was my last time at the savoy!!!!
(Original)
Grande habitué du savoy , j’y ai séjourné pour la 4 eme fois ,
Je vais commencé par les points positifs ,
L’hôtel est magnifique , la piscine grandiose, le petit déjeuné succulent et varié , le cadre de cet hôtel est vraiment splendide , le personnel ( bagagiste voiturier … adorable, en revanche au fil des années le service s’est détérioré , le personnel de réception est devenu hautain,
Nous réservons une chambre pour 3 personnes vue sur piscine et arrivons à 13h on nous dit de revenir dans une heure que la chambre sera prête , nous revenons donc à 14h on nous dit que la chambre n’est tjr pas prête , donc on attend jusqu’à 15h , à 15h on nous annonce que la chambre est occupé par des gens qui ont prolongé de quelques heures donc on doit encore attendre , comment vous dire que cela nous a fait perdre notre première journée de vacance tant attendue, nous récupérons donc la chambre à 18h et à notre grande surprise c’est une chambre pour deux et non pr 3 on nous dit qu’on va ns ramener un lit d’appoint : un cailloux clairement … choqué et déçu , et que dire de la vue sur piscine … c’était une vue sur un préau . C’est la première fois en 3 ans qu’ils me font ça , biensur après réclamations de notre part on nous dit que le lendemain on sera « surclassé », nous avons en effet étés surclassés : c’était simplement une reeel chambre accueillant 3 personnes rien de plus ,
A la fin de notre séjour nous demandons bien évidemment un geste commercial pour nous dédommager de cette première journée/nuit exécrable , on nous offre uniquement un départ tardif ( logique en même temps on a pris la chambre qu’à 18h donc c’est aucunement un geste commerciale ) je pousse un coup de gueule et là on me propose uniquement une légère réduction ( égale au prix que j’aurais eu si j’avais réservé sur internet ) je fini par quitter cet hôtel en refusant leur minable geste commercial .. ah oui et il faut se battre et courir à la réception pour avoir des serviettes propres chaque jour , et une journée la femme de ménage n’est pas du tt passé,
C’était ma dernière fois au savoy !!!!
Trip typeVacation
Rooms1.0
Service1.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear ghizlane,

Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Best regards.

(Original)

CherE ghizlane,

Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.

Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.

Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Meilleures salutations.

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ידידה הפקותa week ago on Google
5/5
(Translated by Google) A wonderful hotel. Great food. Spacious rooms. Located in a central location. Any direction can be reached on foot within 10 minutes …
(Translated by Google) A wonderful hotel. Great food. Spacious rooms. Located in a central location. Any direction can be reached on foot within 10 minutes
(Original)
בית מלון נפלא. אוכל נהדר. חדרים מרווחים. נמצא במקום מרכזי. לכל כיוון אפשר להגיע ברגל תוך 10 דקות
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago

Dear client,

Thank you very much for your kind words and detailed comment following your stay at Savoy le grand hotel.

We also appreciate the description you gave of your stay and we are delighted to hear that your experience lived up to your expectations.

We look forward to welcoming you back soon.

Best regards.

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Übeydullah GÜL2 weeks ago on Google
5/5
(Translated by Google) The hotel is very nice and clean. But the breakfasts are not like ours in Turkey. Turkey's hotels are another …
(Translated by Google) The hotel is very nice and clean. But the breakfasts are not like ours in Turkey. Turkey's hotels are another
(Original)
Otel gayet güzel ve temiz Fakat Kahvaltılar bizim Türkiyedeki gibi deil. Türkiyenin otelleri bi başka
Response from the owner2 weeks ago

Dear Valued Guest,

Firstly, we would like to thank you for your amazing and lovely review following to your recent visit in Savoy le grand hotel Marrakech.

We are enchanted to read that you appreciated the professionalism, the attention and service of our colleagues; we will not miss to share your appreciations with all our team, your satisfaction is the greatest professional success for our staff.

Best regards and see you soon.

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Sylvie Lalleg5 months ago on Google
2/5
(Translated by Google) Reception waiting too long and very very average reception. Rooms are spacious but not clean. Absence of slippers and bathrobe. Varied breakfast but unfortunately poor organization. Shame. The most annoying thing is …
(Translated by Google) Reception waiting too long and very very average reception. Rooms are spacious but not clean. Absence of slippers and bathrobe. Varied breakfast but unfortunately poor organization. Shame. The most annoying thing is the general cleanliness which leaves something to be desired.
(Original)
Réception attente trop longue et accueil très très moyen. Les chambres sont spacieuses mais pas propres. Absence de chaussons et peignoir. Petit déjeuner varié mais malheureusement mauvaise organisation. Dommage. Le plus gênant c’est la propreté générale qui laisse à désirer.
Trip typeCouple
Rooms2.0
Service2.0
Location3.0
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sagi dvira month ago on Google
5/5
(Translated by Google) Amazing hotel with a very high standard. Service at a very high level. Delicious and fresh food. Clean and large pool. warmly recommended. …
(Translated by Google) Amazing hotel with a very high standard. Service at a very high level. Delicious and fresh food. Clean and large pool. warmly recommended.
(Original)
מלון מדהים בסטנדרט מאוד גבוהה. שירות ברמה מאוד גבוהה. אוכל טעים וטרי. בריכה נקיה וגדולה. מומלץ בחום.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear client,

We would like to thank you for taking the time to share your experience with our community.

We are delighted to read that your stay with us was "Amazing" we will be more than happy to share your warm comments with our team.

We trust to have the pleasure of welcoming you very soon at The Savoy le grand hotel Marrakech.

Warm regards,

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Sofi Ben3 weeks ago on Google
1/5
(Translated by Google) We stayed for four days it was the worst day of our life the hotel is incredible but the staff totally lacks professionalism and incompetence the hotel does not even deserve a star for the lack of respect we have had …
(Translated by Google) We stayed for four days it was the worst day of our life the hotel is incredible but the staff totally lacks professionalism and incompetence the hotel does not even deserve a star for the lack of respect we have had during this stay managers help employees autain staff zero We are full and despite that no commercial gesture has been made
(Original)
Nous avons séjourné pendant quatre jours ce fut le pire c’est jour de notre vie l’hôtel est incroyable mais le personnel manque totalement de professionnalisme et d’incompétence l’hôtel ne mérite même pas une étoile pour le manque de respect qu’on a eu lors de ce séjour des responsables aider les employés autain personnel zéro Nous sommes pleins et malgré ça aucun geste commercial n’a été Fait
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Response from the owner2 weeks ago

(Translated by Google) Dear Customer,

Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Best regards.

(Original)

Cher client,

Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.

Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.

Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Meilleures salutations.

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Sima Rime4 months ago on Google
5/5
(Translated by Google) We spent 3 nights in this hotel it was very good, it is super well located the staff are very friendly and very kind. A big thank you to mansoura the masseuse of the hammam was very nice and very friendly 👍 …
(Translated by Google) We spent 3 nights in this hotel it was very good, it is super well located the staff are very friendly and very kind. A big thank you to mansoura the masseuse of the hammam was very nice and very friendly 👍
I highly recommend this hotel.
(Original)
Nous avons passé 3 nuits dans cette hôtel c était très bien, il est super bien situé les personnels sont très sympa et très gentils. Un grand merci à mansoura la masseuse du hammam était très sympa et très sympathique 👍
Je recommande fortement cet hôtel.
Trip typeVacation
Rooms4.0
Service4.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to share your feedback on your last stay with us at the Savoy le grand hotel Marrakech and thank you for your praise.

Looking forward to welcoming you again soon among us.

Best regards,

(Original)

Cher client,

Nous vous remercions d'avoir pris le temps de nous faire part de votre retour relatant à votre dernier séjour parmi nous au Savoy le grand hôtel Marrakech et vous remercions pour vos éloges.

Au plaisir de vous recevoir de nouveau prochainement parmi nous.

Meilleures salutations,

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P Sa week ago on Google
5/5
(Translated by Google) Good hotel. Unobtrusive Moroccan service. Cold pool. Buddha bar door to door) …
(Translated by Google) Good hotel. Unobtrusive Moroccan service. Cold pool. Buddha bar door to door)
(Original)
Хороший отель. Ненавязчивый марроканский сервис. Холодный бассейн. Будда бар дверь в дверь)
Response from the ownera week ago

Dear customer,

Thank you very much for your generous feedback following your recent stay at the Savoy le grand hotel Marrakech.

We were pleased to read your remarks. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely

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Jays E5 months ago on Google
1/5
(Translated by Google) Hotel to avoid!!
This so-called 5-star hotel is worthy of a 1-star hotel in Europe. …
(Translated by Google) Hotel to avoid!!
This so-called 5-star hotel is worthy of a 1-star hotel in Europe.
We enter the room, dirty bed (hairs under the duvet), hair in the shower, crushed insect on the wall, broken shower door and so on.
The worst concierge service I have ever seen.
At check out the reception told us that it is better that we transport our luggage ourselves to the car.
Arrived at the car park, I see that my car has been damaged even though it was the hotel car park which is supposed to be under surveillance, I call the concierge to complain, no news.
A tip do not book in this hotel if you want to have a good stay.
never again
(Original)
Hôtel à éviter!!
Cet hotel sois disant 5 étoiles est digne d'un hotel 1 étoile en Europe.
On rentre dans la chambre, lit sale (des poils en dessous de la couette), des cheveux dans la douche, insecte ecrasé au mur , porte de la douche cassée ett j'en passe.
Le pire service de conciergerie que j'ai jamais vu.
Au check out la reception nous dis qu il vaut mieux qu on transporte nos baggages nous même jusqu'a la voiture.
Arrivés au Parking, je vois que ma voiture à été détériorée alors que c'etait le parking de l'hotel qui est censé être sous surveillance, j'appelle la conciergerie pour le plaindre, pas de nouvelles.
Un conseil ne reservez pas dans cet hotel si vous voulez passer un bon séjour.
Never again
Trip typeVacation
Rooms1.0
Service1.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer,

Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.

We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.

We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.

Best regards.

(Original)

Cher client,

Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.

Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.

Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.

Meilleures salutations.

Read more
Read less
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Hivernage

Refined, modern Hivernage is known for nightlife, with a casino, cocktail lounges, hotel dance clubs and chic global restaurants with live music. The Royal Theatre, with domes and Ancient Egyptian–style columns, stages concerts in an amphitheater. Nearby, the Menara Gardens, with a huge reflecting pool and mountains in the background, date to the 12th century, and El-Harti Park has fountains and a rose garden.

Hotel location score

Good location overall for sightseeing, recreation, dining, and getting around
3.3 Good for proximity to things to do
3.8 Great for proximity to restaurants
4.4 Great for proximity to transit
4.7 Excellent for airport access
Scores are calculated based on data from Google Maps and Google reviews
Av. Prince Moulay Rachid, Marrakech 40000
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Rating
4.3
Distance
9 min
5,729 reviews
2. Jardin Majorelle-Yves Saint Laurent Mansion
Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.
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Distance
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5. Bahia Palace
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4.4
Distance
10 min
6,810 reviews
6. Saadien's Tombs
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Rating
4.1
Distance
7 min
7,928 reviews
7. Ibn Youssef School
16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.
Rating
4.4
Distance
13 min
1,860 reviews
8. Badi Palace
Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.
Rating
4.4
Distance
9 min
4,974 reviews
9. Yves Saint Laurent Museum
Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.
Rating
4.4
Distance
10 min
2,105 reviews
10. Menara Gardens
12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.
Rating
4.1
Distance
7 min
4,644 reviews
11. Medina of Marrakesh
Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.
Rating
3.9
Distance
11 min
441 reviews
12. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
Rating
4.3
Distance
10 min
1,648 reviews
13. Dar Si Said
Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.
Rating
4.3
Distance
10 min
989 reviews
14. House of Photography in Marrakech
Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
Rating
4.4
Distance
14 min
2,002 reviews
15. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
Rating
4.5
Distance
9 min
1,014 reviews
1. Buddha-Bar
Restaurant
Rating
4
Distance
6 sec
1,225 reviews
2. Restaurant Manchego
Restaurant
Rating
3.8
Distance
3 min
177 reviews
3. Le Panoramique
Buffet restaurant
Rating
0
Distance
2 min
0 reviews
4. La Villa Canaille
French restaurant
Rating
3.9
Distance
3 min
32 reviews
5. Restaurant Le 6 Marrakech
Restaurant
Rating
4.2
Distance
2 min
747 reviews
6. Restaurant le code |
Restaurant
Rating
4.3
Distance
4 min
40 reviews
7. Be Wok
Sushi restaurant
Rating
3.8
Distance
3 min
92 reviews
8. La Cour des Lions
Fine dining restaurant
Rating
4.4
Distance
5 min
54 reviews
9. La Table Du Marché Menara Mall
Fast food restaurant
Rating
2.9
Distance
3 min
100 reviews
From
Marrakesh Menara Airport
Taxi 11 min
Transit 18 min
Menara Mall 48 sec
Le Meridien 4 min
Sofitel 10 min
Jardin Menara 11 min

About this hotel

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Address & contact information

Av. Prince Moulay Rachid, Marrakech 40000
05243-51000

Health & safety

Health & safety measures are provided by the hotel. Contact the hotel for more details.

Amenities

Popular amenities

  • Pool
  • Spa
  • Breakfastfree
  • Wi-Fifree

Internet

  • Wi-Fifree
  • Public internet workstation

Policies & payments

  • Smoke-free property
  • Credit cards
  • Cash

Pools

  • Indoor pool
  • Outdoor pool
  • Hot tub

Wellness

  • Fitness center
  • Massage
  • Sauna
  • Spa
  • Hair salon
  • Doctor on call

Business & events

  • Business center
  • Meeting rooms

Languages spoken

  • Arabic
  • English
  • French

Bathrooms

  • Private bathroom
  • Shower

Food & drink

  • Restaurant
  • Bar
  • Breakfastfree
  • Breakfast buffet

Services

  • Front desk24 hour
  • Concierge
  • Currency exchange
  • Full-service laundry
  • Elevator

Parking & transportation

  • Parkingfree
  • Self parking
  • Valet parking
  • Airport shuttleextra charge
  • Private car service

Accessibility

  • Accessible
  • Accessible parking
  • Accessible elevator

Pets

  • No pets

Rooms

  • Air conditioning
  • Coffee maker
  • Minibar
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Savoy Le Grand Hotel Marrakech
MAD 1,625Nov 30–Dec 1
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