Savoy Le Grand Hotel Marrakech
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About this hotel
Among the restaurants of the bustling Hivernage district, this high-end hotel is 3 km from the stalls and entertainers in Jemaa el-Fnaa square, and 4 km from Marrakech Menara Airport.
Popular amenities
- Pool
- Spa
- Breakfastfree
- Wi-Fifree
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Ratings by traveler type
Families3.8/5Rooms 2.2- Guests liked the large rooms, though some said they were dated & cleanliness & maintenance could be improved
- Some guests mentioned the bathrooms could be improved
Location 4.7- Near the city center; shopping, restaurants & bars nearby
- Parking available
- Near the airport
Service 3.0- Guests appreciated the friendly staff
- Some guests said management could be improved
Couples3.6/5Rooms 2.6- Guests liked the large rooms, though some said cleanliness & maintenance could be improved
- Some guests mentioned the bathrooms could be improved
Location 4.8- Near the city center; shopping nearby
Service 2.9- Guests appreciated the friendly staff
- Guests enjoyed the pool
Solo3.9/5Rooms 2.6- Guests liked the large rooms, though some commented cleanliness could be improved
- Some guests noted the beds could be improved
- Some guests mentioned the bathrooms could be improved
Location 4.7- Shopping nearby
Service 3.8- Guests appreciated the friendly staff
- Guests enjoyed the pool
Business3.8/5Rooms 2.2Location 4.7Service 3.5- Guests appreciated the friendly staff
Reviews
People often mention
Vinoth Ramanujama month ago on 
GoogleOverall best stay in Savoy. night clubs are next door, added advantage guys.
Dear customer,
Thank you for sending us your feedback, we are very pleased that you enjoyed your stay at Savoy Le Grand Hotel.
Please come back and visit us again soon.
Best regards.
Christina guilh2 months ago on Google(Translated by Google) Dear Customer,
First of all, we would like to thank you for your testimony after your last stay at Savoy le grand hotel Marrakech.
We are delighted to see how our hotel met your expectations and assure you that it was a great pleasure to see you happy.
We hope to have the pleasure of welcoming you again to make you enjoy a stay as "exceptional" as the previous one!
Cordially
(Original)
Cher client,
Nous voudrions tout d'abord vous remercier pour votre témoignage après votre dernier séjour à Savoy le grand hôtel Marrakech.
Nous sommes ravis de constater à quel point notre hôtel a répondu à vos attentes et vous assure que ce fut un grand plaisir de vous voir content.
Nous espérons avoir le plaisir de vous accueillir à nouveau pour vous faire profiter d'un séjour aussi "exceptionnel" que le précédent !
Cordialement
Ammar Orfahlia month ago on GoogleThe pool was big but uncomfortably cold, some days I couldn’t swim because of …
The pool was big but uncomfortably cold, some days I couldn’t swim because of how cold the water was.
The rooms were decent and large, but they are old and need refurbishing. I also had an issue with the shower as the water was as flooding everywhere. They said they’ll fix it but the issue was not resolved. The rooms definitely not 5* hotel standards.
The breakfast was good, but the service is very slow, and they only give their full attention to you if you tip. The croissants were really bad though.
Reception, housekeeping, and security staff were really nice and friendly. Restaurant and bar staff weren’t as good and the service is pretty slow.
Overall, the hotel doesn’t feel like a 5* hotel. It is getting old and the service isn’t as good compared to other 5* hotels.
Dear Valued Costumer,
Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards and see you soon.
a User2 weeks ago on GoogleOnly problem is wifi coverage is very patchy in my room. Unless I stand by the door there is little signal and it refuses to connect. Not ideal.
Dear Valued Guest,
Firstly, we would like to thank you for your amazing and lovely review following to your recent visit in Savoy le grand hotel Marrakech.
We are enchanted to read that you appreciated the professionalism, the attention and service of our colleagues;
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards and see you soon.
יוליה מיכילישין2 weeks ago on GoogleThe food is really bad and expensive, if you order room service you’re about to pay a lot of money for cold food that you will wait to get 2 hours. …
The food is really bad and expensive, if you order room service you’re about to pay a lot of money for cold food that you will wait to get 2 hours.
The pool is so cold, that you just can’t go inside.
If you think to go to the spa, so the massage is really bad and expensive for nothing.
And if you pay to the room service money and expect to get a change, it just will never happened.
Dear Guest,
We would like to thank you for taking the time to share your feedback about your stay at our hotel.
We are saddened to hear that you haven’t been satisfied with your stay at our hotel and we apologize for the inconveniences you have been through.
We hope we will have the pleasure of welcoming you again at Savoy le grand hotel Marrakech, in order to offer you a better quality of service.
Sincerely yours,
s0bad3 weeks ago on GoogleDear guest,
Thank you so much for taking the time to provide us feedback on your recent stay at Savoy le grand hotel Marrakech.
I am so pleased to see that you found the location good as well you appreciate our pool area, however, i'm deeply disappointed that our staff did not meet your expectations on this occasion.
We are constantly training our staff in order to improve their skills and performance. I really hope that this does not stop you from staying again with us in a near future.
Kind Regards,
Bilkees Bano2 weeks ago on GoogleFirst impressions count - ours was unfortunately very poor....
The reception area needs an urgent sprucing up as everything looks 'tired' and old, not at all as the photos on the various websites try to depict. The pool area was lovely as was the restaurant where the breakfast was served. If only this attention was given to the rest of the hotel.
We were greeted by a glum receptionist who checked us in - not making us aware of any of the hotel facilities that were available nor a courtesy map of Marrakech. She said that the rooms that we were allocated with were 'new'- they were not!
On seeing the rooms we were again disappointed as they were nothing like the pics we had seen. Whilst quite spacious, the furnishings were old fashioned, the rooms weren't properly cleaned. Greasy finger marks were on the toilet roll holder and around the bathroom mirror. The floor was dirty. Basic toiletries were provided however these were not enough for both of us in the room. No shower caps or vanity sets that you would expect from a 5* hotel however our main gripe was the fact that there were not provided with bathrobes which was clearly indicated on our hotel voucher.
We notified reception of the lack of bath robes and insufficient toiletries and another very rude receptionist told us that the bathrobes were only for suites and not available for our kind of rooms despite me showing her the voucher which clearly stated the hotel would provide is with these. We asked to speak to a manager, and she said that would not make a difference as we were not eligible.
On day 2 we were able to get hold of Murad - the guest relations manager (Joke). He insisted that he would rectify everything immediately (give us bathrobes and toiletries) and to make up for our initial bad impression he suggested that we could have a complimentary late check out when leaving which was great as our flight was at 7pm. His exact words to us were that “everyone deserves a 2nd chance” – I can see why they would employ someone like him as he was great with his words, if only he followed them through.
No toiletries or bath robes were received.
Day 3 - again no additional toiletries were received - we had to go to the Carrefour market next door to buy shampoo and body lotion.
Asked concierge for a cab - waited half an hour and enquired about the taxi to be told they forgot!
No bathrobes received.
Day 4 - having bumped into Murad at breakfast who sheepishly gave excuses for the fact that nothing had been received by us. He said he would again deal with the situation immediately.
4 cleaners knocked at the door asking if we had a problem (why it took 4 of them is a mystery and could have been quite intimidating to some). I told them again about the toiletries and the bathrobes. One of the cleaners then rang the housekeeping manager and passed the phone over to me. The manager told me we were not eligible for the bathrobes. I explained that Murad had assured us that we would get these, but she said it would make no difference what Murad said as they had no bathrobes to give.
Toiletries replenished. No Bathrobes.
The list of things goes on and on:
Threadbare towels , super cold pool water , loose tiles on the ceiling of the indoor pool,fridge not working, rude receptionists . Pen marks all over the headboard of the bed, slow waiting staff by the pool, sockets that didn’t work, breakfast was delicious however foods at breakfast were not labelled and you didn’t know what you were eating especially to label things that contain nuts as my sister has a serious nut allergy.
On our last day we went to a Hammam, on returning to our rooms at 1.50pm we found that our entry keys had been deactivated despite being assured by Murad and Fatima that we had the rooms until 2.30pm!
A catalogue of errors – this spolit a much-awaited family holiday after Covid.
Husna at breakfast was however fantastic 😊
As for Murad…..no words.
Dear Guest,
We thank you for leaving us a review further to your recent stay with us.
We are sorry that your experience did not meet your expectations and we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.
We do hope that we will have another chance to see you again very soon.
Kind regards,
SaNa A2 weeks ago on GoogleDear SANA,
What a pleasure to read that you enjoyed your stay at the Savoy le grand hotel Marrakech, we thank you for taking the time to share this positive comment with us, following your recent stay with us, we are delighted to have known you are satisfied.
Thank you for your review and we look forward to welcoming you again.
Cordially.
Rayan Balous4 weeks ago on GoogleI would have given it 5 stats. However, the staff on the pool always delaying the remaining money from the bill so I could not take the remaining & once they didn't even bring it and took the remaining money !
Such a shame
Dear Valued Costumer,
Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.
Your reviews are very important and allow us to offer you a service that is better suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff, thank you for your appreciation and recommendation.
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards and see you soon
Amir Ali2 months ago on GoogleMorocco restaurant Sufian Assistant manager arranged live music for our family and our evening was fantastic with the best Morrocan food.. Morrocan and Al Fredo, chef Bisoua... Morocco chef Bushra, they were so lovely
Issam Boss Man.. 2x Murad (Sherlock) and Pool Side Guest relations Manager , Lotfi Pool Side server Cheif Conchage Mehde, very nice man.
Meshing Bella lounge Mehdi cheif conciage
Nabeel checked us in Mohammad checked us out.... Issam was amazing, my 5 year old was finding swimming in the deep water difficult, Issam saw my daughter upset, he listened to my request of trying to get a pool noodle float, Issam made one phone call and within hours a float arrived to the hotel. Also my children are fussy eaters, however where ever we were in the hotel, the chefs would come to speak and listen to our requests, even though it was not on the menu, the chefs would make our desired and sometimes strange food requests. The best was the man dressed in blue pouring tea, the best Moroccan tea. He was very friendly and always made us welcome. The evening was not over until the spectacular water fountain display each night. Overall the location was perfect, close to all main areas from Airport to Menina, Kotobia New Areas as well as other main attractions. There is a huge mall one side called Menara Mall, Carefrore and on the other side the famous BuddaBar. All in all great and we will be coming back.
Dear client,
Thank you very much for your kind words and detailed comment following your stay at Savoy le grand hotel.
We also appreciate the description you gave of your stay and we are delighted to hear that your experience lived up to your expectations.
We look forward to welcoming you back soon.
Best regards.
samir benfaida2 months ago on GoogleDear Client,
Thank you for taking the time to tell us about your experience after your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards.
omar douraid2 weeks ago on GoogleDear Omar,
Thank you for taking the time to share this positive review with us!
We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.
Sincerely,
Richard Mercera month ago on GoogleDear Guest,
We thank you very much for leaving us a review further to your recent stay with us.
We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.
Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.
We do hope that we will have another chance to see you again very soon.
Kind regards,
Aisha Ali4 months ago on GoogleDear Client,
What a pleasure to read that you enjoyed your stay at the Savoy le grand hotel Marrakech, we thank you for taking the time to share this positive comment with us, following your recent stay with us, we are delighted to have known you are satisfied.
Thank you for your review and we look forward to welcoming you again.
Cordially.
Taha Siddiqui2 months ago on GoogleMy friend had an even worse experience. There was glass on the carpet in her room, she ended up cutting her foot on it.
This hotel is terrible, anything but 5*. Management is awful and rude, would advise spending your money somewhere else.
Edit: The Hotel hasn’t responded to my complaints
(Translated by Google) Dear Customer,
We would like to apologize for this very regrettable incident.
We have launched an internal investigation in order to verify and prevent a possible act from happening again.
We very sincerely hope that you will give us another chance to convince you that at the savoy hotel, the most important thing is your satisfaction.
Cordially.
(Original)
Cher client,
Nous tenons à vous présenter nos excuses pour cet incident tout à fait regrettable.
Nous avons diligenté une enquête interne afin de vérifier et d'éviter qu'un éventuel acte ne se reproduise plus.
Nous espérons très sincèrement que vous nous accorderez une nouvelle chance de vous convaincre que chez le savoy hôtel, le plus important, c'est votre satisfaction.
Cordialement.
Kamal Hussaina week ago on GoogleDear Kamal,
We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech.
We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the location. advantageous for visitors to the city of Marrakech.
We have therefore taken note of your comments and have forwarded them to the departments concerned.
We hope that we will have the pleasure of welcoming you once again.
Cordially,
Amory blaine6 months ago on Google
Amel Zamouri4 months ago on GoogleWe wanted to hop on here and personally thank everyone of you guys for such a …
We wanted to hop on here and personally thank everyone of you guys for such a wonderful stay and the amazing customer service we received.
Through out our stay we got a warm welcome by the staff in at the reception, the girls at housekeeping and the guys who works at the breakfast buffet. And also, we want to personally thank Mustapha Marzouk, the head waiter Mourad, and the ataay guys, Hicham and Imad for the very very warm welcome and for the exquisite service.
We both work in the same industry as you guys. And there’s always a room for improvement. And we’ve been loyal guests since 2016.
There’s just a few things that we think you guys should take into consideration:
- When it comes to the rooms, The mattress are very hard to sleep on.
- The breakfast buffet was overall amazing, but we realized that you guys didn’t have enough cups, juice glasses, nor napkins and plates when we went to the buffet. And we also think you guys can have more options at the buffet.
To summarize everything, we had an wonderful experience and the amazing customer service from the moment we stepped foot into the hotel.
And yet again, thank you everyone!
Yours sincerely,
Amel and Meryem Zamouri (family Zamouri)😊
(Translated by Google) Dear Customer,
Thank you for taking the time to share this positive review with us!
We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.
Sincerely,
(Original)
Cher Client,
Nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous !
Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes et espérons vous accueillir prochainement au sein de notre établissement Savoy le grand hôtel Marrakech.
Sincèrement,
latifa ghanam5 months ago on Google
Arifah Ismail5 months ago on GoogleDear Client,
Thank you for taking the time to tell us about your experience after your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards
Hicham El Jamai2 months ago on GoogleWithout forgotten the sweet management who follows everysteps to ensure the best services
Dear Valued Costumer,
Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.
Your reviews are very important and allow us to offer you a service that is better suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff, thank you for your appreciation and recommendation.
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards and see you soon.
Araz Kazzaz3 months ago on GoogleDear Client,
Thank you for taking the time to tell us about your experience after your stay at Savoy le grand hotel Marrakech. We regret that the service did not meet your expectations.
Your opinion is very important to us, it fills us with energy to always improve.
We have taken note of all your comments which will, of course, be shared with all of our teams to improve our services and serve you better in order to regain your trust.
Cordially,
Moses Idrees8 months ago on GoogleBig room and well priced.
Front desk are nice but slow, the rest of the staff are awful. …
Big room and well priced.
Front desk are nice but slow, the rest of the staff are awful.
I was walking to my room and was told as I was walking not to wait by the pool…I was walking…
That was the 1st night
Also I was asked to show my room card, but not anyone else.
The security guard walked all the way around the hotel to come check just my room pass.
Despite me paying for all the rooms that we booked and being well dressed…
2nd I moved to a different hotel and took my free with me.
Kristiana koulia5 months ago on GoogleDear customer,
Thank you for sending us your feedback, we are very pleased that you enjoyed your stay at Savoy Le Grand Hotel.
Please come back and visit us again soon.
Best regards.
OzyPop8 months ago on Google
Syed Shah7 months ago on Google
Nieraj Anand7 months ago on Google@ Manager Murat 5 stars plus …
@ Manager Murat 5 stars plus
@Hamza
@ Abul Karim
Ariel Mozes5 months ago on GoogleDear Customer,
Thank you for taking the time to share this positive review with us!
We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.
Sincerely,
ISMAIL MESLOUHIa year ago on Google
Bader Al-Qnnam3 months ago on Google(Translated by Google) Dear Customer,
Thank you for taking the time to share this positive review with us!
We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.
Sincerely,
(Original)
Cher Client,
Nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous !
Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes et espérons vous accueillir prochainement au sein de notre établissement Savoy le grand hôtel Marrakech.
Sincèrement,
Liz van de Landea year ago on Google
Brix2 years ago on Google
sarah ghafil5 months ago on Google
Richard2 years ago on Google
Funkyethelred2 years ago on Google
Mandeep Duggal3 years ago on Google
Charlotte Bridger3 years ago on GoogleThe good points are the reception and serroundings are lovely, the rooms are big and most of the staff are very nice! The bad points are the little details you …
The good points are the reception and serroundings are lovely, the rooms are big and most of the staff are very nice! The bad points are the little details you expect from a 5 star hotel. Everyday we had to ask room service for towels as they had not replaced them, the check-out was very long and she was serving 3 customers at once, there were not enough sunbeds or breakfast tables for everyone staying there. I would also like to mention that one of the waiters tried to scam us, loosing money for the hotel rather than us but not a move that inspires confidence. They have everything there to make it a fabulous, 5 star hotel but the little details need looking into.
Sulaiman Paienda7 months ago on GoogleAdam and family.
Natalie Graham3 years ago on Google
Iacob Anca2 years ago on Google
David Aboagye2 years ago on Google1. Our room was on the ground floor near the pool. On at least three nights, we …
1. Our room was on the ground floor near the pool. On at least three nights, we were woken up at 3/4 am by other guests making a lot of noise including shouting and banging on each other's doors. On our final night we had the pleasure not only of the noisy guests, but also a noisy trolley delivering room service to the room next to us (at 3am!) and for unknown reasons, a hotel employee deciding to start vaccuming outside our door (at 3am!)
2. On the day we were checking out, there was a 'fight' in the hotel lobby between an extremely angry guest (man) and a member of staff (female). At one point the guest had to be physically restrained by other hotel employees as he appeared to want to attack the female member of staff. The hotel staff were completely in the right, however my issue was that the whole saga then continued in the hotel lobby in public view for a further two hours before the angry little man and his wife finally left the hotel. In my opinion this could have been best handled by dealing with the situation in a private office out of view from the normal guests. We will definitely return but probably chose a room on a different floor next time!
Ben Levy3 years ago on GoogleCant rate this place enough.
Location is also perfect and very central.
Melanie4 years ago on Google
Hafssa Serraj2 years ago on Google
Katerina K3 years ago on Google
Rocky Stallonea year ago on Google
Dilwar Hussain11 months ago on Google
tony youssefa year ago on Google
Caitlin Rowan2 years ago on Google
E Dempsey3 years ago on GooglePaid for room with pool view which we did not receive. Room was on ground floor with lots of people passing by during the night so we got very little sleep. There were ants in the bathroom. The mini-fridge was empty and the iron was broken.
The pool is ok but not enough lounger beds. The staff take people's towels while they are away so loungers look empty which causes arguments between guests.
The Italian restaurant was nice, although we ordered a vegetarian dish that arrived full of mince meat.
The breakfast is nice.
Overall, not worth the price.
Catherine Eyo3 years ago on Google
Lee Cudds4 years ago on GoogleWas a little frustrating that we couldn't take in our own water considering the heat, we had to buy from their restaurant at 4 times the price. Apart from that a lovely stay. 4 stars.
Kannessia Jordan4 years ago on Google
A F2 years ago on GooglePros -
Really warm welcome upon arrival, bags were taken and we were shown to our room. Check-in was also a very smooth process. The room was amazing I booked this for my 25th birthday and they went above and beyond by offering a bigger room (we even had our own sinks each). On the night leading up to my birthday the hotel went above and beyond making the room nice and romantic and also given me a birthday treat. Breakfast was different (not your typical English or American style breakfast) but I was more than happy with visiting the omelette/cold meats and cheeses stations daily along with the crepe and waffle station. Juice and tea were topped up constantly as someone was always walking around. I had a pizza from the pizzeria and that was really good also had a other meal by the pool on my last day which again was good. (Eating outside of the hotel will save you so much.) The amount of pools and the size of the hotel were great. We were always finishing something new and the spa was a nice atmosphere too with relaxing couples treatments/ it was the best way to start my birthday. The staff were helpful and always smiling and this hotel was beautiful not to mention the lovely scent. There is a cash machine in the hotel reception which I used on a few occasions and they have a currency exchange also. Great location being attached to the Menara mall which had a supermarket,Burger King, indoor market etc.
Cons -
My makeup suddenly “disappeared” after returning from breakfast and the room had been cleaned. The cleaners and manager demanded it couldn’t be them which isn’t right as you can’t be sure. After a long discussions we came to an agreement which the hotel manager handled and was very apologetic. Upon ordering room service it took a long time to arrive and when it did arrival one of the meals were wrong (however again the manager removed this from our bill). There was also no instructions explaining that room service need to be ordered through the tv and there was no phone number or manual for how to call reception so I had to make a long journey downstairs. The mini fridge in the room has a bar menu however only water is in the fridge so it’s pointless. The slot I had for my massage was 60 minutes this was somehow only 45 minutes and then we we’re left In there to lay down for the remainder of the time. (15 minutes paying for nothing) and lastly. It’s impossible to contact the hotel or riot to visiting. They don’t answer emails and the website doesn’t work.
Yasou 23a year ago on GoogleGreat customer service,I want to thank each staff in savoy Marrakesh.
Room always clean( thanks to Hanan, Amina and Halima) …
Great customer service,I want to thank each staff in savoy Marrakesh.
Room always clean( thanks to Hanan, Amina and Halima)
Food and catering ( thanks to Mourad, kawtar, Hamza.... all of them)
Outstanding hotel😍
Blair Delaney3 years ago on GoogleDid not experience the DJ noise issue as we were on the small pool side. Great suites. A bit of elevator noise in my room as I was by the elevator that sounded like someone scraping a table across the floor.
Many maintenance people always painting or fixing up something. Good to see.
I would stay here again.
M .D.M4 years ago on Google
USMAN RAJA3 years ago on Google
Zak Baania year ago on GoogleI was able to buy chargers for my iPhone and iPad but the problem I can’t find the charger for my Apple Watch.
This is disgusting… because I talked to the manager and she promised to follow up but she never did.
Robyn Lewis3 years ago on Google
Zineb SLAM3 years ago on Google
Jay Dhokia2 years ago on Google
Samir Ali3 years ago on Google
Brittany Subers2 years ago on Google
C L4 years ago on Google
Andrei Paskarov4 years ago on Google
Atif Khandaker3 years ago on Google3 stars for location and cool cars parked outside.
Roland Waltera year ago on Google
neel savjani4 years ago on GoogleSadly the policies and staff let the hotel down a lot. 1: You can't bring ANY food or drink onto the premises. Even a 1/2 drunk bottle of water. They don't even provide bottled water in the rooms (well for the first 3 days of my stay at least and they only provided a SMALL bottel after which was insufficient ) ! Which is terrible as the weather is boiling hot here. The mini bar is empty and you can't even take a bag of crisps in. The majority of staff don't really speak much English but some do. Sometimes very slow with service..... Waited at the concierge for a good 10 min while he was sat down on the sofa talking to his mate having a laugh. We left the room at 8am and left the "make my room" sign on the door and came back at 3pm the room wasn't made, i was told i had to call reception to have my room made !? ? Over all I'd say the hotel is okay yes the facilities are those of a 5* hotel but wouldn't say we had a 5* experience.
Over all a good hotel and would recommend but could do with some improvements.
Mostapha Farahat2 years ago on GoogleThe location in beautiful hivernage besides Menara mall was perfect. Withing walkimg distance to the nesitiful Menara gardens.
The breakfast buffet was delicious with lot of varieties and a good mix between moroccan breakfast European and American. Cant wait to visit again.
Steve J.4 years ago on Google
Balázs El Koulali2 years ago on Google
Cavin Ward-Caviness6 years ago on Google
Android Setup3 years ago on Google
Mohamed Ezz3 years ago on Google
Arifa Hajee5 years ago on Google
John Aguilar2 years ago on Google
Arthur Lewis2 years ago on GoogleMy wife and I stayed 9th September to 23rd September 2019. We arrived at 10.30 am and were surprised to find our early check in went seamlessly, the room was …
My wife and I stayed 9th September to 23rd September 2019. We arrived at 10.30 am and were surprised to find our early check in went seamlessly, the room was fine, (prestige room with pool view) decent size, comfortable and air con ok, good start. A missing kettle was immediately found by helpful staff, and after 3 attempts a working coffee machine was located. The fridge (mini bar) in the room was located inside a cupboard which retained the heat, so the door was left open constantly to try to cool stuff. There was no hotel guide, telephone directory, things to do etc in our room.
We booked this hotel because EVERY advert / website said 3 restaurants which is highly, and deliberately misleading.
Adverts say:-
3 restaurants and 1 coffee shop/café
3 poolside bars and 4 bars/lounges
Nonsense..
There is one place used only for breakfast – which is fantastic – excellent food, staff, service variety, grade 1.
There is NO MORROCCON restaurant, which is widely advertised. It was converted into a business conference facility some years ago, a very limited selection of tagines are offered elsewhere. This is extremely disappointing, and not what we paid for.
Rocks bar was only open for 2 hours during our entire visit, a joke and not what we paid for
There is no Coffee bar and not what we paid for
The only working bar is out by reception (£46 for 2 large gin and tonics)
One restaurant is ok, Alfredo, the other is really just a Hooker hire and smoke joint. We never saw anyone eating there, but did try it ourselves one night, I couldn’t get over the feeling the staff were rather surprised anyone would eat there. Two Courses with wine approx £80 for 2
Entertainment is extremely limited, a little quartet play the same songs most nights, no colorful local dancers. / Moroccan / European entertainers , no variety, though a guy did play the piano in the reception bar one night. If there is an entertainment director, he wants firing.
Pools were excellent, clean and well kept, though the pool service for both drinks and food was to say the least rare and variable.
The staff were all good and friendly, though you sometimes had to prize info from them, they talked about bad communication in their organization, I say staff were all good, well, except “Mrs Hitler”.
Mrs Hitler patrolled the main entrance preventing guests from bringing in food and drink. The excuse for this was Health and Safety, “don’t want you to get food poisoning” etc. Actually of course it’s so you buy everything from them. We say saw them remove 6 bottles of water from 3 guys! We found this rather spoilt the atmosphere of the hotel. Taking in Alcohol or food was not allowed, though there is a large Carrfour supermarket next door! Also Menara Mal adjacent is excellent with a wide variety of shops and a suedo souk which we thought was excellent with good quality goods.
They are building another floor on top of the main building, “Coming soon”
Pros, pools, staff, rooms, almost center of Marrakech, outside 6 restaurants (cheap / average) within half a mile, close to airport, but not directly on flight path. Great Breakfast massif choice
Cons, not got the facilities it advertises everywhere, expensive (and limited) food & drink, no gardens surrounding the place, draft beer rarely available, Menara gardens is a building site. Mrs Hitler and the food and drink confiscations. Poor entertainment.
Overall, we enjoyed our stay, but not what we paid for, felt cheated and misled / overpaid
Fh P3 years ago on GoogleThe rooms are large and comfy. The breakfast served was quite good. Hotel is located attached to a mall with lots of restaurants near by as well.
Susan6 years ago on Google
Anselme Poda3 years ago on GoogleOh their all you can eat is wonderful: varieties of foods, tasty plates. I strongly recommend their restaurant!
Meriem Atif4 years ago on Google- The staff is not worthy of a 5 stars hotel (asked for a towel at the pool the …
- The staff is not worthy of a 5 stars hotel (asked for a towel at the pool the answer was you can look around maybe youll find one)
- The housekeeping is not the greatest, the room was missing maybe half of the utilities when we checked-in
- The isolation is really bad, you could hear "every word" outside the room
- And finally Wifi is very bad if you're planning to work !
Overall I would say due to the location, equipment, the facility, the good and super organised breakfast buffet...etc, it is more of a 4 stars hotel definitly not a 5 stars in my opinion!
Idris Kantharia3 years ago on Google
gatiri asaolu5 years ago on Google
hussein ali4 years ago on Google
Danna Simon4 years ago on Google
Tamoor Malik3 years ago on GoogleMorad (guest relations) came and spoke to us and assured us that the rest of our stay would be much better and offered us a complimentary lunch by the pool and complimentary robes/slippers, the next 5 days at the savoy were perfect, Morad checked on us every morning at breakfast to ensure everything was okay and he has great banter, his stories are fantastic
Honestly I would come back to the savoy just because of morad, also the location is perfect, it's right next to a mall and multiple restaurants which are buzzing at night, its not far from the old town souks and has two outdoor and two indoor pools
The only problem is the service is really slow, we waited over 45mins for two burgers and there was only 2 other people in the restaurant so the service could do with some improvement
Julien Olivari5 years ago on GoogleRestaurants are super expensive (more than in France) and quality is awful, they just serve unfrozen food. That's annoying when you paid 14€ your pizza (around 6/7 in the restaurants by the hotel). Plus, you have to be very patient, 40 min for a frozen pizza, 50 min for a burger.
The rooms are ok, nothing special. Fournitures may be very used, the sink as well.
And you'll be a lucky one to have a full minibar.
By the way, they forbid you to take any drinks or food in the building, even water.
Enjoy your stay in this wonderful place.
Eva Maria Kunz6 years ago on GoogleThanks for making us feel like we were member of the Savoy family. Would definitely come back and recommend it to our friends. You get 5 stars from me!!
Alysa K3 years ago on GoogleA few days later I woke up early to call the manager who told me that someone else would get in touch with me that same day. That didn’t happen either! When I finally got a text from the correct person, they told me ONCE AGAIN that they would get back to me and NEVER DID!
I’ve never dealt with such lousy service! Hard to believe it’s a 5-star hotel.
Big waste of my time.
ZenHotels.comVery disapointed about the work that was being done around the main swimming pool en next to the childerns pool. There was heavy constructing during our intire stay. Nobody told us this en nobody took the efort to come to us en offer excuses.
Erik Riise Kyllevik4 years ago on GoogleAfter check in I was followed by three security guards who eventually escorted my friend out of the hotel. Every time I entered the building I was stared at by at least three security guards who never smiled. I felt suspicious.
Very nice and serviceminded staff in the breakfast room.
Fazl Ahmad4 years ago on Google
Ellena Ophira6 years ago on GoogleThis is hands down the worst hotel that I have had the misfortune of staying …
This is hands down the worst hotel that I have had the misfortune of staying in.The customer service was not only the most useless that I have encountered, but the rudeness of the Reception Staff border lined on being cruel. I am beyond baffled as to how this is a 5 star hotel, or how this hotel has been able to be affiliated with a quality brand such as a the Savoy. The Brand manager of the Savoy should seriously audit the experience at this hotel, in order to protect the integrity of the Savoy name.
After expressing confusion over a booking issue, we were treated with hostility and rudeness. We were laughed at, scoffed at, muttered about under their breath in French, as if we weren’t there- right up until the point that they got vicious and threatening.
From this moment on staff muttered and whispered about us as we walked through the lobby and no one showed us kindness at all. It was very upsetting. After a whole week of trying to speak with someone more senior, convinced that someone would care about our treatment and experience, with each person we spoke to, the ruder and more vicious they became.
There was no attempt to help us in anyway and the concept that someone might apologise or empathise with our treatment was completely alien.Quite frankly, they should be ashamed of their conduct.
As if this entire issue wasn’t enough, the hotel fell short in so many other areas.
We had to wait over 30 minutes for our airport transfer. No one apologised.
There was confusion over paying for extra facilities, like the jacuzzi. One Spa member said it was included but on our return we were told to pay 200 dirhams to swim in it.
Every single day, without fail, we had to call for an extra towel to be brought to the room. And, EVERY SINGLE DAY, it took more than 40 minutes to receive the towel following at least one chase call. Furthermore, no one ever picked up on the Housekeeping line, so everyday, we would have to call reception, to contact Housekeeping for us. The whole saga took about an hour a day.
On one night we tried ordering a bottle of wine to the room, this took over an hour to be delivered- for a bottle of wine. We had to call down 3 times to chase this up- and once again, no one picked up on the Room service line, so we had to call Reception to chase this for us.
The food is average, at best. Options for Half Board are very very limited.
The quality of the rooms was so very basic. Despite only having been open 1 year, the furniture was chipped and tired. There was mould and mildew in our shower and a questionable stain on our curtains- all of which we mentioned, but nothing was done about this over the course of our whole stay.
Cleaning was done to a bare minimum standard to the extent that we had to ask for it be done again, on return to our room one day. And, on exit when I checked under the bed to see if we had forgotten anything, I was horrified by the level of dust and dirt under there and even more horrified to find a mouldy piece of food from goodness knows when.
On our last night they decided to rebuild part of their Gym at 23:30- loud drilling and hammering continued until after half past midnight. I called reception a total of 6 times to ask them to stop the noise.
This hotel may have technically have the facilities to qualify for a 5 star hotel, but the quality and more importantly the service is more akin to you sleeping in a box on the street. The staff made us feel like dirt and therefore the trip was ruined.
I doubt anyone will even care about this review, they said as much at Reception, in fact they laughed in our faces and said that it would make no difference. So, I implore you, fellow traveller, look elsewhere, there are so many beautiful hotels in Marrakech, do not let them ruin your holiday, and most certainly do not give them your business.
Hitesh Halai (Hityo)4 years ago on Google
Simon Pedersen3 years ago on GoogleMy leg was painful and kept me awake until 03:00, but at 03:30 I woke up by sounds coming from the balcony door. Someone had broken up the door and was in my room, I started shouting of the intruder and he got startled and ran off, knocking over a lamp on the way out. I jumped on my good leg to the door and closed it and then called the reception to inform them. They told me they would contact security, look into the matter and get back to me. I was shocked and felt very exposed having a broken leg and especially worried after the murder of 2 Scandinavian tourists nearby a few weeks ago. 25 minutes passed and I impatiently gave them a call to ask for a status. The nightmanager at the reception told me "Oh it was just a technician looking to fix something on your balcony". I repeated that the intruder had been in my room and it wasnt a technician. He continued saying the technician might have opened the door to do maintenance and "we apologizing for disturbing your sleep" -and we argued a bit back and forth as there was no way in the world that was a technician sneaking into an occupied room at 03:30. An hour later I fell asleep exhausted after 24 hours without much sleep but very very worried.
The next morning I went in wheel chair to the reception to settle the bill and check out - and after that I asked to talked to the manager. I wanted a senior staff to know what was going on at the hotel and 2 managers emerged. I told them the story and the senior manager replied "That was not a technician" as in no staff would have an assignment that required sneaking into a guest room in the middle of the night. He said he would look into the matter and gave me his card so I could contact him the next day. Two days after I wrote him a mail, but no reply emerged, so called the hotel a few times a couple of days later and finally got hold of him. He promised me he would get back to me but more than a week after I have yet to hear from them about the break in.
All in all, it seems like Savoy Le Grand Hotel Marrakech has serious issues with security and takes it pretty lightly or wanna sweep it under the rug instead of handling it. That for me is pretty unnerving and if you wanna feel secure in your room at night, this is not the hotel for you.
ZenHotels.comVery disapointed about the work that was being done around the main swimming pool en next to the childerns pool. There was heavy constructing during our intire stay. Nobody told us this en nobody took the efort to come to us en offer excuses.
A. James Rhodes3 years ago on Google
Mohamed Zagdi3 years ago on Google
Abdul Munaim4 years ago on GoogleI Would recommend Rui Hotels or a decent villa.
Adam Khan3 years ago on GoogleAlso want to give a big thanks to the night team manganer and Magdi who worked at reception at night. He was very polite and very helpful.
Thanks for making our stay enjoyable and see you guys in a few months again.
Into the abyss5 years ago on GoogleFirst of all, I don’t submit reviews that often even though I travel a lot, but this time, I believe the Savoy and their team deserve this review, for all their efforts and making my journey exceptional.
Two notable people made our stay unforgettable. Mr. Murad from guest relations, and Mr. Khaled at the reception. Well done gentlemen. Very professional, resourceful people.
Mr. Murad, whom I didn’t know before this stay, approached me while checking in, and introduced himself, and immediately started assisting and guiding. He was kind of to take us to the suite, show us all sort of different things the hotel offers.
Throughout the stay, Murad was always there, even when he was off duty. Exceptionally hospitality and service, well done Murad. This kind of service is priceless and what I always look for.
The hotel is luxurious. Beautiful and elegant lobby, large swimming pool (even though I didn’t use it this time, it was cold, but I think this is the place to be during the summer time). Checkout some of the photos we took.
I’m from Dubai, and we have the best hotels in the world, and to find something close to that level of hotels we have here in Dubai is a challenge every time I travel. Fortunately, I didn’t face this challenge at Savoy, as it’s a high-end, luxurious and elegant hotel.
Staff - Extremely friendly staff from the valet all the way to the housekeeping. Well done guys, you made this trip unforgettable.
Location - The best location, without exaggeration! It’s in the heart of the city, it’s connect to the mall (you have carrefour, Apple store, barber shop….etc, and you can access it from inside the hotel). Moreover, it’s within a walking distance to Buddha Bar, it’s actually attached and part of the hotel.
The room/suite - We booked the two bedroom suite, which was beautiful. Two master bedrooms, with a living room, and a huge balcony spanning over the complete suite. The main master bedroom, had a walk-in closet, and a huge bathroom. Spacious shower room, with a rain shower.
Room Service - Great food, fast service and again, super friendly staff.
Wifi - Fast speed internet, for FREE.
Price - Very reasonable for such a hotel with this class and luxury.
I didn’t experience everything the hotel offers, but I will on my next visit, which is soon.
Don’t forget to have the Moroccan tea at the reception (it’s FREE by the way).
You won’t be disappointed, try it for yourself and stay at the Savoy, and thank me later on :)
Savoy is the hotel to stay at when you visit Marrakech.
Amara Akhtar4 years ago on Google
Kaoutar Mnor10 months ago on Google
Susana Ruiz6 years ago on Google
GSHK LTD5 months ago on GoogleDear Client,
Thank you for taking the time to tell us about your experience after your stay at Savoy le grand hotel Marrakech. We regret that the service did not meet your expectations.
Your opinion is very important to us, it fills us with energy to always improve.
We have taken note of all your comments which will, of course, be shared with all of our teams to improve our services and serve you better in order to regain your trust.
Cordially,
Georges Stefano4 years ago on Google
Ahmed Benryane3 years ago on Google
Safia Ahmad4 years ago on Google
Par4 years ago on Googlethe hotel their are 4 restaurants such as: Chili’s, Elite, Nabab and more I can’t remember elite especially has amazing prices and serves an excellently good tagine a Moroccan dish that’s lamb or beef in a special clay pot.
Also as tourists you’d probably want to go to their very cultural bazaar and palaces and their parks.
The breakfast in the hotel is very good the rooms are beautiful and have a wonderful view from the balcony in conclusion this is an amazing hotel and you should deffently go.
Imaad “MisterT” Taimuri4 years ago on Google
dani Shah4 years ago on Google
Nawaf AK3 years ago on Google
Mo Khan4 years ago on Google
Árni Þór Óskarsson4 years ago on Google
R A3 years ago on Google
Gena voran4 years ago on Google
Jafaar Koumzia year ago on Google
Ahmet D.4 years ago on Google
MM5 years ago on Google
Breanna L4 years ago on Google
Itzik levy (Izikl)5 years ago on Googlethe suite very big and comfortable
very big bedroom and living room, closed room the view to the pool and balcony …
the suite very big and comfortable
very big bedroom and living room, closed room the view to the pool and balcony
the pool very nice and the service around it was excellent
5 restaurants Italian, BBQ, pizza, Moroccan, bar, all was very good
excellent breakfast
the location not in the center, but we prefer it like this, its not so pleasent do drive there, so we used taxi.
next to the hotel you have the Manara mall with direct entry from the hotel
just perfect hotel and location!
Lee Levi5 years ago on Google
Sukh Aujla6 years ago on Google
Laasri Photo6 years ago on GoogleThis hotel has a first class bars and restaurants with with a wide range of products on offer, pricey but good value
nizar benattou6 years ago on Google
Herman Van der meulen5 years ago on GoogleHerman and Judith
Omer Jan4 years ago on GoogleLovely outdoor and indoor pools. …
Lovely outdoor and indoor pools.
Oussama on reception helpful and very courteous.
Not coming back!
Sarah Grindrod2 years ago on GoogleNo info regarding hotel and facilities given at check in from reception... …
No info regarding hotel and facilities given at check in from reception...
“Sunny bar” not open so had to walk through to main drinks area to gain the attention from waiter staff while staying round the quiet area of the hotel
Clean...well organised site...but breakfast options need to be a bit more varied...waiter staff need to be more attentive..
Concierge was very helpful...
Waiter staff struggled with simple requests...ie cafe creme....Massive language barrier...
Late check out option given was a shower in the indoor pool area which has one ladies shower facility or pay full rate for the room....
Luggage to be kept at concierge at reception...very inconvenient....
Luckily our stay was only four days...
karim ekhtiar5 years ago on Google
Christian Felde4 years ago on Google
Chitra Garg4 years ago on GoogleGood variety in breakfast. I liked to stay here
Yorkyhorse2 years ago on Google
Zurriyati Irfan2 years ago on Google
Veks S5 years ago on Google
Ali Kitley-Jones3 years ago on Google
Marta Nuevo3 years ago on Google
Youssef Khayali2 years ago on Google
Med tv- محمد تيفيa year ago on GoogleNice service they have a good mood person's
Malin Lundsten4 years ago on Google
houda amnai6 years ago on Google
Maya Kavtaradze4 years ago on Google
jamael beckleya year ago on Google
Ketlareng Sybil Matlhako3 years ago on Google
Mohamed kelany6 years ago on GoogleGood food with so many choices. Good location in the center of the city. We had a nice experience because thr service is really 5 stars. We enjoyed the budhaa bar and the shooping in the hotel mall.
MMR A3 years ago on Google
Mido tazia year ago on Google
saad3 years ago on Google
Victoria Chibueze6 years ago on Google
françois gayet3 years ago on Google
Jason Kambovski3 years ago on Google
Florencia Mangiantini5 years ago on Google
Andrew Morgan4 years ago on Google
alex fernandes4 years ago on Google
Rawan Momani3 years ago on GoogleThanks to Guest Relations Supervisor Noura for her great hospitality!
Aamir Rob3 years ago on Google
Rosalie Stephens2 years ago on Google
Máté Csanád3 years ago on Google
Hamid Mabrouka year ago on GoogleFood very good...
Thanks so much for Mahdi ,
pols 134 years ago on Google
Ahmed Abdullah2 years ago on Google
Heather Foster3 years ago on Google
James Blunt4 years ago on GoogleIt's not about security it's about making sure you don't bring food or drinks from outside, a first i have seen in hotels.
Luis Ferreira3 years ago on Google
James Gosselin3 years ago on Google
Davyd Bavouir3 years ago on Google
TheRaheelDeala year ago on Google
kefa Mariamen4 years ago on Google
Karim EL FINTI4 years ago on GoogleI liked the food and quality of service
Zineb Ait Bahajji5 years ago on Google
G R C5 years ago on Google
Paul Spindler3 years ago on Google
Mohammed Qayed3 years ago on Google
Dr. Sherif Abdelmalek3 years ago on Google
Jay Kanabar3 years ago on Google
Mubashir Ahmed2 years ago on Google
Mo H5 years ago on Google
Sonja S2 years ago on Google
Simon Tomizzi5 years ago on Google
Gavan Morris2 years ago on Google
Nushaba Mahmood2 years ago on Google
Ziyaad Mayet3 years ago on Google
Vipin Vasu4 years ago on Google
Dhouib Ismahen2 years ago on Google
Fahad Alyabis5 years ago on Google
Lorenzo De Stefano3 years ago on Google
Glenn Smith3 years ago on Google
Sami Zureik4 years ago on Google
Jack Miller4 years ago on Google
Marsha Goodfellow3 years ago on GoogleHad a good time. Do recommend it
kwok hing ng4 years ago on Google
mahmoud Ragab6 years ago on Google
Norio Yamamoto4 years ago on Google
Driss Khayatey4 years ago on Google
Aryan Chatterjee3 years ago on Google
Mehdi GRICHE6 days ago on Google(Translated by Google) Dear Mehdi,
Thank you very much for sharing your comments following your stay at the Savoy Le Grand Hotel Marrakech.
It is a pleasure to read you because we attach great importance to the comments of our customers.
We thank you again and hope to have the pleasure of welcoming you again.
Best regards,
(Original)
Cher Mehdi,
Nous vous remercions vivement pour avoir partagé vos commentaires suite à votre séjour au Savoy Le Grand Hotel Marrakech.
C’est un plaisir de vous lire car nous accordons beaucoup d’importance aux commentaires de nos clients.
Nous vous remercions à nouveau et espérons avoir le plaisir de vous recevoir une nouvelle fois.
Bien cordialement,
Elie Nammour2 years ago on Google
Hussun Abdullaha year ago on Google
Ahmed Helmy4 years ago on Google
Ammar Alshihre2 years ago on GoogleNice breakfast
Clean
Mounia Jait5 years ago on Google
Catalin Malureanu3 years ago on Google
Mark Hewitt4 years ago on Google
Adam wheeler2 years ago on Google
Iga3 years ago on Google
Phil Gordon-Jones3 years ago on Google
Yoosreen Mohumudally3 years ago on Google
Riz Waheed6 years ago on Google
من لنا غير الله3 years ago on Google
john tye4 years ago on Google
Emms O'C4 years ago on Google
yassir alowesie4 years ago on Google
Zainu Gandi4 months ago on GoogleCher client,
Dear client,
We would like to thank you for taking the time to share your experience with our community.
We are delighted to read that your stay with us was "Amazing" we will be more than happy to share your warm comments with our team.
We trust to have the pleasure of welcoming you very soon at The Savoy le grand hotel Marrakech.
Warm regards,
Tarik (MolyTarik)3 years ago on GoogleLove it !
Bolaji Ayorinde3 years ago on Google
Arto Arto2 years ago on Google
Ellen Dias4 years ago on Google
Meryem Làasri2 months ago on GoogleDear customer,
Thank you for sending us your feedback, we are very pleased that you enjoyed your stay at Savoy Le Grand Hotel.
Please come back and visit us again soon.
Best regards.
Tamara Schoon3 years ago on Google
Vicki Orr6 months ago on Google
Reza Shahbazi4 years ago on Google
Imad Khadra4 years ago on Google
Jon Howitt2 years ago on Google
M A4 years ago on Google
Mahir_vet4 months ago on GoogleDear customer,
Thank you very much for your generous feedback following your recent stay at the Savoy le grand hotel Marrakech.
We were pleased to read your remarks. We shall ensure your recognition is shared with our team.
We look forward to seeing you soon for another memorable experience.
Sincerely,
Ritchie Lubeck5 years ago on Google
Mohamed Bouyahia5 years ago on Google
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Caroline Courtney5 years ago on Google
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World Reviews5 years ago on Google
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its me la marocaine2 years ago on Google
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Christina Shakera month ago on GoogleThe staff is too nice and welcoming. …
The staff is too nice and welcoming.
The swimming pool is beautiful and large with background music.
The room was large, we had a nice view of the pool.
The hotel is very clean! And very well placed
AND ESPECIALLY the breakfast just INCREDIBLE!! TOO TOO GOOD!
Choice, choice, and more choice!
(Original)
Excellent hôtel, nous y avons passer 3nuits. Ont c’est régaler 👍🏼
Le personnels est trop gentils , et accueillant.
La piscine est belle est grande avec de la musiques en fond.
La chambre étais grande, nous avions une belle vue sur la piscine.
L’hôtel est très propre! Et très bien placer
ET SURTOUT le petit déjeuner juste INCROYABLE !! TROP TROP BON !
Du choix , du choix, et encore du choix !
(Translated by Google) Dear Christine,
We would like to thank you for taking the time to share your experience with our community.
We are delighted to see how our hotel met your expectations and that you appreciated the service offered by our team members, our tasty gastronomy, the hotel's facilities and amenities and the advantageous location for visitors. of the city of Marrakesh.
Thank you for your review and we look forward to welcoming you again.
Cordially,
(Original)
Cher Christina,
Nous tenons à vous remercier d'avoir pris le temps de partager votre expérience avec notre communauté.
Nous sommes ravis de constater à quel point notre hôtel a répondu à vos attentes et que vous avez apprécié le service offert par les membres de nos équipes, notre savoureuse gastronomie, les installations et équipements de l’hôtel et l’emplacement avantageux pour les visiteurs de la ville de Marrakech.
Merci pour votre appréciation et nous sommes impatients de vous accueillir à nouveau.
Cordialement,
Inss Off3 weeks ago on Google(Original)
Na een dubbel geboekte boeking, zijn we terecht gekomen bij Savoy Hotel in Marrakech. Eerste indruk is het een mooi hotel, de volgende dag besloten we gebruik te maken van de spa, voor het binnentreden van de spa hebben we nog gevraagd of de spa prive is, de dames van de spa zweerde hierbij. Onze ervaring is echter anders, tijdens de spa behandeling, was een man ons aan het bekijken, pas wanneer wij oogcontact maakte is de man weggegaan, dit hebben wij gemeld bij de dames van de spa. Eerste instantie klopte ons verhaal niet, want er was niemand. Daarna kwam het verhaal dat er na ons twee mannen kwamen, deze waren naakt en de dame van de spa is voor hun ondergoed gaan halen, een van deze mannen is daarna binnen gekomen in onze hammam voor een gratis show, later is het verhaal helemaal omgedraaid en is gezegd dat deze man op zoek was naar zijn vrouw. Het hotel is zeker geen 5 sterren waard, de manier hoe er met klanten wordt omgegaan is schandalig. De medewerkers lachen je in je gezicht uit, walgelijke mensen werken daar. Deze mensen kennen geen normen en waarden en vooral in een land als Marokko, waar dit absoluut niet mag en kan gebeuren. Diverse klachten ingediend, hier is nooit op gereageerd. Gadverdamme, wat een smerig hotel is het. Als je wilt boeken bij een vrouwonvriendelijke hotel, dan is Savoy de beste keus. Mijn omgeving en ik gaan hier NOOIT meer naar toe, ondanks hun pogingen om ons de volgende keer up te grade naar een suite, walgelijke mensen, met geen enkele compensatie voor het verblijf, enkel de spa teruggekregen, met heel veel moeite en gezeur. Gadver, wat een trauma, nooit meer!
Dear Inss,
We thank you very much for leaving us a review further to your recent stay with us.
We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.
Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.
We do hope that we will have another chance to see you again very soon.
Kind regards,
Дина Горчиковаa month ago on GoogleSpecial thanks to the manager Mr.
Muradu: excellent staff, all polite, smiling at any time of the day.
The hotel area is very clean, all day long everyone is washing something, wiping dust, windows, etc. The hotel is huge and yet there is not a speck of dust anywhere.
Liked the pool very much. Beautifully decorated sunbeds and umbrellas.
Were in different hotels of this category in Marrakech, but it is here that you definitely want to return again.
And of course the main advantage of the hotel: a convenient location in the heart of the city. Right in the hotel building there is all the infrastructure: shopping center, grocery store, entertainment venues, restaurants. You don't even have to take a car. Any attractions can be reached by taxi for 10-15 Dx. At the same time, there is absolutely no noise from the street or from nightclubs on the territory of the hotel.
(Original)
Приехали с мужем на выходные в Отель Савой чтобы отпраздновать день рождения. Понравилось чрезвычайно! Просто фантастически вежливый персонал, готовый удовлетворить любую потребность клиента, отличный завтрак, есть все необходимое. Комната чистая, на день рождения в комнате ждал сюрприз: украшенная кровать и праздничный торт. Было очень приятно.
Отдельное спасибо управляющему Господину
Мураду: отлично подобран персонал , все вежливые, улыбаются в любое время суток.
Территория отеля очень чистая, весь день все что-то моют, протирают пыль, окна и т.д. Отель огромный и тем не менее нигде ни пылинки.
Очень понравился бассейн. Красиво оформлены лежаки и зонтики.
Были в разных отелях этой категории в Марракеше, но именно сюда обязательно хочется вернуться снова.
И конечно главный плюс отеля: удобное расположение в самом центре города. Прямо в здании отеля есть вся инфраструктура: торговый центр, Магазин продуктов, развлекательные заведения, рестораны. Можно даже не брать машину . До любых достопримечательностей можно доехать на такси за 10-15 Дх. При этом на территории отеля совершенно не слышно шума с улицы или из ночных клубов.
Dear Valued Costumer,
Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.
Your reviews are very important and allow us to offer you a service that is better suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff, thank you for your appreciation and recommendation.
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards and see you soon.
Samy Souihi4 weeks ago on GoogleThe only positive points are the location and the swimming pool which is frozen… …
The only positive points are the location and the swimming pool which is frozen…
The rooms are very very badly soundproofed, work in the hotel downstairs from our room. Air conditioning that makes noise I called the reception nobody came, the walls are cardboard noise from corridors. Impossible to relax in your room or to sleep well far from a 5 star hotel, I understand why the hotel is empty…
(Original)
Tout d’abord je viens de m’apercevoir que l’hôtel prend même pas la peine de répondre à chaque commentaire ils font un copié coller pour toute les réponses.
Les seules point positifs sont l’emplacement et la piscine qui est congelé…
Les chambres sont très très mal insonorisées, travaux dans l’hôtel en bas de notre chambre. Climatisation qui fait du bruit j’ai appelé la réception personne est venu, les murs sont en carton bruit de couloirs. Impossible de se détendre dans sa chambre ou bien de bien dormir loin d’un 5 étoiles je comprend pourquoi l’hôtel est vide…
(Translated by Google) Dear Customer ,
Thank you for taking the time to share your impressions following your recent stay at the Savoy le grand hotel Marrakech.
However, we have taken good note of your remarks and would like to apologize for the inconvenience caused.
Best regards,
(Original)
Cher client ,
Merci d’avoir pris le temps, de partager vos impressions suite à votre récent séjour au Savoy le grand hôtel Marrakech .
Nous avons cependant pris bonne note de vos remarques et souhaitons vous présenter nos excuses pour le désagrément occasionné.
Bien cordialement,
Hanae Benchekroun ** Mariama **a month ago on GoogleQuestion clean towels it is drop by drop you are exchanged only after giving him the old ones.
We hear all the noises including when the neighbor's taps are used.
I would never set foot again. Avoid without hesitation!
(Original)
Séjour horrible, nous avons pris une suite prestige espérant être satisfait mais à notre grand surprise très déçu de la suite : fauteuil sale voir crado, déformé de partout impossible de s'asseoir sans s'enfoncer ; le lit pareil cassé d'un côté.
Question serviettes propre c'est au compte goutte on vous les échanges qu'après lui avoir remis les anciennes.
On entends tout les bruits y compris quand les robinets du voisin sont utilisés.
Plus jamais je ne mettrais les pieds. A fuir sans hésiter !
(Translated by Google) Dear Hanae,
Thank you for taking the time to share your comments following your visit to the Savoy le grand hotel Marrakech.
Know that we pay particular attention to the quality of service we offer to our customers. We confirm that the comments you have kindly shared with us have been brought to the attention of the people and managers concerned so that your testimony will serve as support for the improvement of our services.
We thank you for this return and we sincerely apologize for the inconvenience caused and sincerely hope to have the pleasure of welcoming you again very soon in order to change your opinion on our establishment and our services.
Best regards,
(Original)
Chère Hanae,
Merci d'avoir pris le temps de nous faire part de vos commentaires suite à votre venue au Savoy le grand hôtel Marrakech.
Sachez que nous attachons une attention toute particulière à la qualité de service que nous offrons à notre clientèle. Nous vous confirmons que les remarques dont vous avez bien voulu nous faire part ont été portées à la connaissance des personnes et responsables concernés afin que votre témoignage serve d’appui à l’amélioration de nos services.
Nous vous remercions pour ce retour et nous vous prions sincèrement de nous excuser pour les désagréments occasionnés et espérons très sincèrement avoir le plaisir de vous accueillir de nouveau très prochainement afin de changer votre avis sur notre établissement et nos prestations.
Bien cordialement,
Lahsini Chakib2 months ago on GoogleIt's war on deckchairs, you have to leave a ticket for a member of staff to reserve one for you while you sleep peacefully. …
It's war on deckchairs, you have to leave a ticket for a member of staff to reserve one for you while you sleep peacefully.
The swimming pool closes at 9 p.m., no midnight bath in this hotel which does not even deserve 3 stars.
The servers yell at each other in front of the customers, out loud, but that's normal given the understaffing, the stress is felt and it's extremely unpleasant.
The direction and management of this hotel leaves much to be desired. Personally I find that you are a shame for the luxury hotel industry in Morocco.
Don't come here, this place is not worth the price.
(Original)
On se croirait dans une piscine municipale ,
C'est la guerre aux transats, il faut laisser un billet a un membre du staff pour qu'il vous en réserve un alors que vous dormez paisiblement.
La piscine ferme a 21h , pas de bain de minuit dans cet hôtel qui ne mérite même pas 3 étoiles .
Les serveurs s'engueulent devant les clients , à haute voix , mais c'est normal vu le sous effectif le stress se fait ressentir et c'est extrêmement désagréable.
La direction et le management de cet hôtel laissent vraiment à désirer . Personnellement je trouve que vous êtes une honte pour l'hôtellerie de luxe au Maroc .
Ne venez pas ici , ce lieu ne vaut pas son prix.
(Translated by Google) Dear Customer,
We thank you for your comment following your recent experience at Savoy le grand hôtel.
We are sincerely sorry that your experience did not meet your expectations and please accept our apologies.
Please know that we take your comments into great consideration and that they have been passed on to the entire team in order to improve our service.
We hope to have the pleasure of seeing you again for another stay.
Cordially.
(Original)
Cher client,
Nous vous remercions pour votre commentaire suite à votre récente expérience à Savoy le grand hôtel.
Nous sommes sincèrement navrés que votre expérience n'ait pas été à la hauteur de vos attentes et nous vous prions d'accepter nos excuses.
Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.
Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour.
Cordialement.
Nathalie Gontier3 months ago on GoogleIn short, very disappointing day, I don't think I'll be back and that's a shame.
(Original)
Accès piscine pour une journée, transats très confortables, belle et grande piscine , par contre à fuir si l’on veut passer un moment de détente et de repos . Entre le marteau piqueur ,les coups de marteau et la musique à fond au bord de la piscine , sans compter les serveurs peu réactifs.
Bref , journée très décevante , je ne pense pas revenir et c’est bien dommage .
(Translated by Google) Dear Customer,
Thank you for taking the time to share your opinion following your stay at the Savoy le grand hotel Marrakech.
We are sorry that our service unfortunately did not meet your expectations, please accept our most sincere apologies.
The opinions of our customers are the key to the satisfaction of our future visitors; we assure you that your remarks will be taken into consideration in order to improve the experience of our valued customers.
Thank you again for choosing our hotel for your Marrakech getaway.
We hope to have the pleasure of welcoming you again in the near future.
Cordially
(Original)
Cher client,
Merci d'avoir pris le temps de partager votre avis suite à votre séjour au Savoy le grand hôtel Marrakech.
Nous sommes désolés que notre service n'ait malheureusement pas répondu à vos attentes, veuillez accepter nos plus sincères excuses.
Les avis de nos clients sont la clé de la satisfaction de nos futurs visiteurs ; nous vous assurons que vos remarques seront prises en considération afin d'améliorer l'expérience de nos précieux clients.
Merci encore d'avoir choisi notre hôtel pour votre escapade à Marrakech.
Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir.
Cordialement
Marwa Bourguid2 months ago on Google(Original)
Nous avons passer un bon séjour dans cette hôtel qui a mal fini, effectivement nous avons a la réception des clés payé par carte bancaire notre réservation, un première payement a été refusé, nous avons donc renouveler l'opération celle ci est passé. Nous avons après deux consulter notre compte et nous avons constaté que l'hôtel nous avez débité deux fois la somme, 12000 DH soit 1200€. Nous avons fait une réclamation ils refusent de nous rembourser nous disons qu'ils ne peuvent rien pour nous. Aucune solution nous a été donné. Nous avons perdu 1200€
(Translated by Google) Dear Customer,
The Savoy le grand hotel Marrakech team thanks you for taking your precious time to write to us following your stay with us.
We also thank you for detailing your experience. Know that at the Savoy our priority is to satisfy you and provide you with a service worthy of the name.
We are sincerely sorry for all the inconvenience you encountered during your stay.
It is thanks to your remarks that we can improve our quality of service and that is why we have passed them on to all the departments concerned.
However, we hope to be able to regain your confidence during a possible future stay.
Cordially.
(Original)
Cher client,
L’équipe du Savoy le grand hôtel Marrakech vous remercie d'avoir pris de votre temps précieux pour nous écrire à la suite de votre séjour chez nous.
Nous vous remercions également d'avoir détaillé votre expérience. Sachez qu'au Savoy notre priorité est de vous satisfaire et de vous procurer un service digne de ce nom.
Nous sommes sincèrement désolés pour tous les désagréments que vous avez rencontrés durant votre séjour.
C'est grâce à vos remarques que nous pouvons améliorer notre qualité de service et c'est pourquoi nous les avons transmis à tous les services concernés.
Nous espérons cependant pouvoir regagner votre confiance lors d'un éventuel futur séjour.
Cordialement.
laila nini2 months ago on Google(Original)
Mohamed de meester van het restaurant van de Metropole willen wij heel erg bedanken voor de goede en snelle service. Wij kwamen nooit iets te kort en bij hem moesten wij nooit wachten. Een man met respect, geduld en professionaliteit. Hij is goed in zijn vak, een dikke 10! Wij zullen zeker terug komen naar deze hotel. Door Mohamed voelen wij ons hier thuis. Restaurant Metropole.
Dear client,
Thank you very much for your kind words and detailed comment following your stay at Savoy le grand hotel.
We also appreciate the description you gave of your stay and we are delighted to hear that your experience lived up to your expectations.
We look forward to welcoming you back soon.
Best regards.
MYRIAM KHELOUFI4 months ago on Google(Original)
Un très bon séjour dans cet hôtel, beaucoup d'équipements, des chambres agréables avec tout le confort. Un personnel pro et surtout très sympa, attentif aux clients et toujours prêt à renseigner, à aider et à nous accompagner. L'hôtel est situé et tout est fait pour rendre le séjour agréable. Merci à toute l'équipe.
(Translated by Google) Dear Customer,
Thank you for taking the time to share this positive review with us!
We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.
Sincerely,
(Original)
Cher Client,
Nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous !
Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes et espérons vous accueillir prochainement au sein de notre établissement Savoy le grand hôtel Marrakech.
Sincèrement,
Amine Et taik2 months ago on GoogleI called to say that I am booking from booking and I wanted more information to clarify what I was booking. …
I called to say that I am booking from booking and I wanted more information to clarify what I was booking.
I was answered by a very nice lady then she passed me a nasty rude who is on reservations.
Very rude and arrogant.
So I decided to book at another hotel
(Original)
Il servizio di un hotel comincia anche nella fase Iniziale.
Ho chiamato per dire che sto prenotando da booking e volevo ulteriori informazioni per avere chiarezza su ciò che stavo prenotando.
Mi ha risposto una signora molto gentile poi mi ha passato un antipatico maleducato che sta alle prenotazioni.
Molto scortese e arrogante.
Quindi ho deciso di prenotare in un'altro albergo
Dear Client,
Thank you for taking the time to tell us about your experience after your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards.
Hasnae Mansouria month ago on Google(Original)
Excellent emplacement au cœur de la ville, assez proche de toutes les attractions de la ville. Le service était correcte, les chambres bien entretenue. Le staff était souriant et accueillant. Petit déjeuner varié. Expérience réussie pour ma part.
(Translated by Google) Dear Customer,
Thank you for taking the time to share your comments following your visit to the Savoy le grand hotel Marrakech.
Your opinions are very important and allow us to offer you a service more suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff,
We have taken note of all your comments which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
thank you for your review and recommendation.
Cordially.
(Original)
Cher Client,
Merci d'avoir pris le temps de nous faire part de vos commentaires suite à votre venue au Savoy le grand hôtel Marrakech.
Vos avis sont très importants et nous permettent de vous offrir un service plus adapté à vos attentes et exigences, votre satisfaction est la plus grande réussite professionnelle pour notre personnel,
Nous avons pris note de toutes vos remarques qui seront bien entendu, partagées avec l’ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
merci pour votre appréciation et recommandation.
Cordialement.
Руслан Иванов4 months ago on GoogleBetter to sow in the square in Marrakesh than in this hotel!
One star and then in advance.
(Original)
Первый раз останавливался в отеле в 2016 году, потом ещё раз пять, но в 2022 году, отель поразил, превратился в помойку. Сервис ужасным даже язык не поворачивается назвать. Сервиса просто нет, а то что исполняют отельные работники» приличным словом не назвать и это за номер в 400 дол за ночь! Даже в Албании нет такого помойного сервиса!
Лучше насевать на площади в Марракеш, чем в этом отеле!
Одна звезда и то авансом.
Dear client,
Thank you for allowing us to serve you at Savoy le grand hotel.
First and foremost, we are sorry we were unable to exceed all of your expectations on this occasion.
We appreciate your constructive criticisms; we will of course take your concerns on board as we understand we can only improve our services by listening to our guests. Again, we apologise if your holiday seemed less than perfect.
Until then, we wish you all the best and we hope you had a safe journey home.
Kind regards.
Adam Peter Manshovena month ago on Google(Original)
Cet hôtel continue de bien se porter plusieurs années après son ouverture et l’une des principales raisons est qu’il fait partie d’un ensemble plus vaste où l’on a les discothèques les plus branchées et les restaurants les plus appréciés (tiktok) 😜.Donc, si vous êtes à la recherche d’un hôtel, parfaitement situé dans le centre et où vous pouvez facilement plonger de votre chambre d’hôtel dans la vie nocturne branchée, ne cherchez pas plus loin! Les prix sont➕ corrects pour ce qui est offert. 👍😁🍾😎. Cependant, si vous cherchez un hôtel pour vous détendre en famille vous devriez peut-être chercher ailleurs.
(Translated by Google) Dear Adam,
Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech. We read your comments with pleasure.
We hope to have the pleasure of seeing you again very soon for another memorable experience. We will be sure to share your comments with our teams.
Cordially
(Original)
Cher ADAM,
Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech. Nous avons lu vos remarques avec plaisir.
Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.
Cordialement
خالد محمد المطيري3 months ago on Google1. It fits me very well and is amazing in all respects
2. The facilities are great …
1. It fits me very well and is amazing in all respects
2. The facilities are great
3. the breakfast
4. The pool
5. Services
.........
Negatives
1. The Arabic language on the screen and the menu in restaurants is missing, and it was not a big problem
2. The music is annoying
3. The pool is very cold
(Original)
الايجابيات
١.ناسبني جدا وروعه بكل المقاييس
٢. المرافق روعه
٣. الافطار
٤.المسبح
٥. الخدمات
.........
السلبيات
١. اللغه العربيه في الشاشه والمينيو في المطاعم مفقوده وهي لم تكن مشكله كبيره
٢. الموسيقى صوتها مزعج
٣. المسبح بارد جدا
Dear Valued Costumer,
Firstly, we would like to take this opportunity to express you our deepest thanks for taking the time to share your opinion.
Your reviews are very important and allow us to offer you a service that is better suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff, thank you for your appreciation and recommendation.
We have taken note of your comment, which will of course be shared with all of our teams to improve our services and benefits and serve you better in order to regain your confidence.
Best regards and see you soon.
Alexandra Bruttmann3 days ago on GoogleThe cleaning staff are adorable and do what they can with the means they are given.
The pool is nice and big with music playing in the background.
The room is spacious and well appointed. The bedding is good.
The breakfast staff are very helpful. The buffet is varied and of excellent quality.
On the other hand, the restoration of lunch and dinner is to be reviewed. The dishes are not good and are served an hour after the order is long.
It's a shame because I will not return to this hotel and I will not recommend 👅
(Original)
ersonnel de la réception est incompétent…. On m a facturé 7 taxes de séjour alors que je restait 6 nuits. De plus, on m a fait régler les extras au moment du check out alors que je les avais payés directement au fur et a mesure au bar…..impossible de résoudre mon problème avant le départ. J essaye de les joindre depuis le 15 septembre par telephone, je suis mise en attente pendant une heure ou on me raccroche.C est un scandale!!! C EST UNE ARNAQUE et c est irrespectueux vis a vis du client
Le personnel de menage est adorable et fait ce qu il peut avec les moyens qu on leur donne.
La piscine est belle et grande avec de la musique en fond.
La chambre est spacieuse et bien agencée. La literie est bonne.
Le personnel du petit dejeuner est très serviable. Le buffet est varié et d excellente qualité.
Par contre, la restauration du déjeuner et diner est a revoir. Les plats ne sont pas bons et sont servis une heure après la commande c est long.
C est bien dommage car je ne retournerai pas dans cet hotel et je ne recommanderai pas 👅
(Translated by Google) Dear Customer ,
We thank you for your comment following your recent experience at the Savoy le grand hotel Marrakech.
We were delighted to learn that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for visitors to the city of Marrakech.
We are sincerely sorry for this incident due to the taxes and extras consumed. Know that we take your remarks into great consideration and that these have been transmitted to the entire team in order to improve our service.
We hope to have the pleasure of seeing you again for another stay.
Cordially,
(Original)
Cher client ,
Nous vous remercions pour votre commentaire suite à votre récente expérience au Savoy le grand hôtel Marrakech.
Nous avons été enchantés d'apprendre que vous avez apprécié le service offert par les membres de nos équipes, notre savoureuse gastronomie, les installations et équipements de l’hôtel et l’emplacement avantageux pour les visiteurs de la ville de Marrakech.
Nous sommes sincèrement navrés de cette incident due aux taxes et extras consommés, Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.
Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour.
Cordialement,
Lylia De st juana month ago on GoogleTo start, the very unpleasant hostess, in a bad mood embittered welcome 0! …
To start, the very unpleasant hostess, in a bad mood embittered welcome 0! Really mediocre. Upon entering the room a horrible smell came to us directly, dirty room with hair hairs .. stains and I pass everywhere in the bed as well as on the floor. The bed was not made, the sheets not changed, no towels or toilet paper. Shower broken. So we decided to go to the reception to tell them about our dissatisfaction, the always pleasant hostess told us that it was not possible because the rooms had been made. The view of the garden that we asked for was a view of the hotel opposite. We also asked for a birthday decoration with roses that never saw the light of day! She asks me for pictures of the room as if she couldn't go check! Of course I had taken everything in pictures because it was mind-blowing. She told me she was going to change our room. So we were in the new room which was no better than the other one, I think there is a serious hygiene problem in this hotel and it is very serious! Unfortunately it was neither possible to cancel or to be reimbursed what a scam! The pictures are really not worth the truth. There are normally 3 outdoor pools but only one accessible because the others were under great construction! Not enough deckchairs, people everywhere sticking to a real municipal swimming pool! In short I will stop there despite that there is a lot to say about this mediocre hotel !! I really advise against it! I also want to ignore your apologies!
(Original)
Si je pouvais ne mettre aucune étoile je l’aurais fais ! Nous avons réserver une grande suite pour une nuit dans cet hôtel soit disant 5 étoiles qui ne l’es valent pas dutout !!
Pour commencé, l’hôtesse très désagréable, de mauvaise humeur aigris accueil 0! Vraiment médiocre. En entrant dans la chambre une odeur horrible nous ai venu directement, chambre sale avec des poils des cheveux.. des taches et j’en passe partout dans le lit ainsi que sur le sol. Le lit n’était pas fais les draps non changées, pas de serviettes ni papier hygiénique. Douche cassée. Nous avons donc décider d’aller à l’accueil leurs faire par de notre mécontentement, l’hôtesse toujours aussi agréable nous dit que ce n’est pas possible car les chambres avait été faites. La vu sur jardin que nous avons demandé était une vu sur l’hôtel d’en face . Nous avions également demander en plus une décoration d’anniversaire avec des roses qui n’a jamais vu le jour ! Elle me demande des photos de la chambre comme si elle ne pouvais pas allez vérifier ! Bien sûr j’avais tout pris en photos car c’était hallucinant. Elle me dit qu’elle allais nous changer de chambre . Nous avons donc été dans la nouvelle chambre qui n’étais pas mieux que l’autre, je pense qu’il y a un sérieux problème d’hygiène dans cet hôtel et c’est très grave ! Malheureusement il n’était ni possible d’annuler ou de se faire rembourser quel arnaque ! Les photos ne valent vraiment pas la vérité. Il y a normalement 3 piscines extérieures mais une seule d’accessible car les autres était en travaux super ! Pas assez de transat, du monde partout qui se colle une vrai piscine municipale! Bref je vais m’arrêter là malgré qu’il y est beaucoup à dire sur cet hôtel médiocre !! Je vous le déconseille vraiment ! Je tiens également que je ne prendrais pas en compte vos excuses !
(Translated by Google) Dear Customer,
Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Best regards.
(Original)
Cher client,
Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.
Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.
Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Meilleures salutations.
Tihad ALLALIa month ago on GoogleNot worthy of a 5 star, even some 3 stars do better in terms of hygiene and especially service. …
Not worthy of a 5 star, even some 3 stars do better in terms of hygiene and especially service.
Example: I waited 2 hours to receive toilet paper after calling all hotel services.
I understand why the hotel is so poorly reputed, I should have trusted the bad reviews instead of coming to experience it for myself!
(Original)
Catastrophique!
Pas digne d’un 5 étoile, même certains 3 étoiles font mieux en terme d’hygiène et surtout de service.
Exemple: J’ai attendu 2 heures pour recevoir du papier hygiénique après avoir appelé tous les services de l’hotel.
Je comprend pourquoi l’hotel est si mal réputé, j’aurais du me fier des mauvais avis au lieu de venir expérimenter cela par moi même!
(Translated by Google) Dear Customer,
Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Best regards.
(Original)
Cher client,
Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.
Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.
Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Meilleures salutations.
Farah Nadifi4 months ago on Google(Original)
Le volume de la musique au bord de la piscine n’est absolument pas adapté à un hotel « familial », le service passe de correct à catastrophique selon les heures, plus de maître nageur au bord des piscines pendant des heures, pain des burgers congelés et grillé directement : une brique. Aux vues des prix: une honte.
(Translated by Google) Dear Customer,
Thank you for taking the time to share your opinion following your stay at the Savoy le grand hotel Marrakech.
We are sorry that our service unfortunately did not meet your expectations, please accept our most sincere apologies.
The opinions of our customers are the key to the satisfaction of our future visitors; we assure you that your remarks will be taken into consideration in order to improve the experience of our valued customers.
Thank you again for choosing our hotel for your Marrakech getaway.
We hope to have the pleasure of welcoming you again in the near future.
Cordially
(Original)
Cher client,
Merci d'avoir pris le temps de partager votre avis suite à votre séjour au Savoy le grand hôtel Marrakech.
Nous sommes désolés que notre service n'ait malheureusement pas répondu à vos attentes, veuillez accepter nos plus sincères excuses.
Les avis de nos clients sont la clé de la satisfaction de nos futurs visiteurs ; nous vous assurons que vos remarques seront prises en considération afin d'améliorer l'expérience de nos précieux clients.
Merci encore d'avoir choisi notre hôtel pour votre escapade à Marrakech.
Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir.
Cordialement
Hayat Elm2 months ago on GoogleNo responsiveness
Staff either too haughty or too stressed Not enough deckchairs by the pool. But …
No responsiveness
Staff either too haughty or too stressed Not enough deckchairs by the pool. But hotel still nice overall
I tried the experience but I will not go back and I will not suggest it.
(Original)
Service catastrophique
Aucune réactivité
Personnel soit trop hautain soit trop stressé Pas assez de transat au bord de la piscine. Mais Hôtel quand même sympa dans l’ensemble
J’ai tenté l’expérience mais je n’y retournerai pas et je ne le suggèrerai pas.
(Translated by Google) Dear Customer,
We are sincerely sorry to read that you did not fully enjoy your vacation with us.
Thank you again for your visit and your constructive opinions and criticisms, our main objective is to ensure that our customers feel comfortable and fully enjoy their stay.
Cordially.
(Original)
Cher client,
Nous sommes sincèrement désolés de lire que vous n'avez pas pleinement profité de vos vacances avec nous.
Merci encore pour votre visite et vos avis et critiques constructifs, notre objectif principal est de faire en sorte que nos clients se sentent à l'aise et profitent pleinement de leur séjour.
Cordialement.
loubnadounia3 weeks ago on GoogleThe next day woke up by work at 8:00 in the morning.
We went to bed late and our night was cut short.
At the reception we were changed rooms without apologies.
We take a Spa with soap scrub wrap massage for me and my husband I go to 12 and him 13.00, I am taken care of 30 minutes later, they seemed outdated. We have been patient.
Immediately I am asked for the payment, I answer that my husband will pay for the two of us right after when he comes to do his treatment.
They give me a bathrobe stained with bleach. I myself
Get ready to start and she comes back to me
To say that I have to pay before, so I have to call my husband to come and pay before I am taken care of.
We left the next morning at 7:00.
Really disappointed too many negative details for such a short stay
(Original)
Nous sommes arrivée à une heure du matin, on nous a dis que nous avions une très belle chambre , nous n’avions rien demandé , mais arrivée dans la chambre nous avons constaté deux lits séparés alors que nous sommes un couple .
Le lendemain réveillée par les travaux à 8:00 du matin .
Nous nous sommes couchée tard et Notre nuit a été écourtée .
A la Réception on nous change de chambre sans excuses .
Nous prenons un Spa avec savonnage gommage enveloppement massage pour moi et mon mari je passe à 12 et lui 13.00 , on me prend en charge 30 min après , elles semblaient dépassée. Nous avons été patient .
Tout de suite on me demande le règlement , je répond que mon mari paiera pour nous deux juste après lorsqu’il viendra faire son soin
On me donne un peignoir taché d’eau de javel . je me
Prépare pour commencer et elle revient me
Dire que je dois payer avant , alors je dois appeler mon mari pour qu’il vienne payer avant qu’on me prenne en charge .
Nous sommes repartis le lendemain matin à 7:00
Vraiment déçue beaucoups trop de détails négatif pour un si court séjours
(Translated by Google) Dear Customer,
First of all, we would like to take this opportunity to express our sincere thanks to you for taking the time to share your opinion.
Your opinions are very important and allow us to offer you a service more suited to your expectations and requirements, your satisfaction is the greatest professional success for our staff,
We have taken note of all your comments which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
thank you for your review and recommendation.
Cordially.
conversion
(Original)
Cher client,
Tout d'abord, nous aimerions profiter de cette occasion pour vous exprimer nos plus sincères remerciements d'avoir pris le temps de partager votre opinion.
Vos avis sont très importants et nous permettent de vous offrir un service plus adapté à vos attentes et exigences, votre satisfaction est la plus grande réussite professionnelle pour notre personnel,
Nous avons pris note de toutes vos remarques qui seront bien entendu, partagées avec l’ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
merci pour votre appréciation et recommandation.
Cordialement.
conversion
Cocochayms Chayms2 months ago on GoogleSmall flats in cleaning
It is to be reviewed, the rooms are badly cleaned - terrace never cleaned - …
Small flats in cleaning
It is to be reviewed, the rooms are badly cleaned - terrace never cleaned -
Even the table terrace has a ton of dust that has not been cleaned.
They gave us a room with a broken bed
"Broken box spring"
Directly I launched the complaint
Solution found by a receptionist:
Troubleshoot one night
Time to find another room available!!!!!! Here is the solution
So I pay 245€ per night to have a broken bed!
OUT OF THE QUESTION
rant and only
problem solved!
They gave us a new room.
At the frame level
It's pretty my it's not ideal when you want to rest in peace.
Music much too loud.
Many young people who do not respect.
Smokes cannabis in the pool.
The service leaves something to be desired.
The restoration not very good. The dishes are either overcooked
Be not enough!
Or inedible.
The prices are also to be reviewed for the quality of the restoration.
This hotel and
Ideal for people with children - because the pool is very large. And the kids are having fun
flats
Never a deckchair available
Oblige to wake up at 07h to reserve their deckchair.
Breakfast
5/10
(Original)
Les chambres sont spacieuse,
Petite bémols au niveau nettoyage
C'est à revoir , les chambres sont mal nettoyer - terrasse jamais nettoyer -
Même la table terasse une tonne de poussiere qui n'a pas été nettoyer .
Ont nous a donner une chambre avec un lit cassé
"Sommier cassé "
Directement j'ai lancer la plainte
Solution trouver par une personne de l'accueil :
Dépanner une nuit
Le temps de trouver une autre chambre de disponible !!!!!! Voilà la solution
Donc je paie 245€ la nuit pour avoir un lit cassé !
HORS DE QUESTION
Coup de geule et la seulement
le problème résolut !
Ont nous a donner une nouvelles chambre .
Au niveau du cadre
C'est jolie mes ce n'est pas l'idéal quand ont veux ce reposer dans le calme .
Musique beaucoup trop forte .
Beaucoup de jeune qui respecte pas .
Fume du cannabis dans la piscines.
Le services laisse à désiré.
La restauration pas très bonne . Les plat sont soite trop cuit
Soite pas assez !
Ou immangeable.
Les prix sont aussi à revoir pour la qualité de la restauration.
Cette hôtel et
Idéal pour les personnes avec des enfants - car la piscine et très grande. Et les enfants s'amuse bien
bémols
Jamais de transat de disponible
Obliger de ce réveiller à 07h pour réserver sont transat.
Petite déjeuner
5/10
(Translated by Google) Dear Customer,
First of all, we would like to thank you for taking the time to share your impressions regarding your recent stay at the Savoy le grand hotel Marrakech.
Please know that we take your comments into great consideration and that they have been passed on to the entire team in order to improve our service.
Cordially.
(Original)
Cher client,
Tout d'abord, nous tenons à vous remercier d'avoir pris le temps de partager vos impressions concernant votre récent séjour au Savoy le grand hôtel Marrakech.
Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.
Cordialement.
sandhra najim2 months ago on GoogleThe hotel is part of a 5-star luxury setting but apart from its privileged …
The hotel is part of a 5-star luxury setting but apart from its privileged location, nothing will make me come back to this hotel.
Check in is at 3 p.m. we had to wait until 4:30 p.m. to get our room with a 5 month old baby, there was work just above our room so a lot of noise during the day that interfered with our baby's naps and debris was constantly falling on our balcony.
Then there is a big problem with towels in this hotel, the cleaning is already very basic by the cleaning ladies, they remove your towels in the morning but never replace them with new ones, we had to harass the reception to get clean towels in our room.
Another problem, when you report a problem by phone to reception, they tell you to send someone to your room within 5 minutes, more than an hour later, no one shows up and the reception staff simply don't answer. calls requiring us to move face to face.
I also had a lot of trouble heating my 5-month-old daughter's bottles, which arrived either hot or half-empty from room service.
Finally we had to leave the hotel at 3:30 am for a night flight, we had ordered a porter the day before to transport our suitcases from our room to the reception.
We finally carried our suitcases alone because at 3:50 in the morning no one was present and the reception obviously no longer answered the phone.
Really very disappointed with the service, I will not be returning and I do not recommend this hotel at all if you want just decent service.
(Original)
Très déçu de cet hôtel qui ne vaut clairement pas son prix.
L’hôtel s’inscrit dans un cadre de luxe 5 étoiles mais à part son emplacement privilégié, rien ne me fera revenir dans cet hôtel.
Le check in est a 15h nous avons dû attendre 16h30 pour avoir notre chambre avec un bébé de 5 mois, il y avait des travaux juste au dessus de notre chambre donc énormément de bruit en journée nuisant aux siestes de notre bébé et des débris tombaient constamment sur notre balcon.
Ensuite il y a un gros problème de serviettes dans cet hôtel, le ménage est déjà très sommaire par les femmes de ménage, elles retirent vos serviettes le matin mais ne les remplacent jamais par des neuves, nous devions harceler la réception pour avoir des serviettes propres dans notre chambre.
Autre soucis, l’orsque vous signaler un soucis par téléphone à la réception ils vous annoncent envoyer une personne dans votre chambre dans les 5 min, plus d’une heure après personne ne se présente et le personnel de la réception ne répond tout simplement plus aux appels nous obligeant à nous déplacer en face à face.
J’ai aussi eu énormément de mal à faire chauffer les biberons de ma fille de 5 mois qui arrivaient soit brulant soit à moitier vide par le room service.
Enfin nous devions quitter l’hôtel à 3h30 du matin pour un vol de nuit, nous avions commander la veille un bagagiste pour nous transporter les valises de notre chambre à la réception.
Nous avons finalement transporté nos valises seul car à 3h50 du matin personne n’était présent et la réception ne nous répondait évidemment plus au téléphone.
Vraiment très déçu du service, je ne reviendrai pas et je ne recommande pas du tout cet hôtel si vous souhaitez un service juste convenable.
(Translated by Google) Dear Customer,
Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Best regards.
(Original)
Cher client,
Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.
Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.
Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Meilleures salutations.
Sam GT2 months ago on GoogleThe men and women in the shadows such as the room staff and the night technical team and the parking security guards are top notch. …
The men and women in the shadows such as the room staff and the night technical team and the parking security guards are top notch.
That's why I'm giving 2 stars.
On the other hand the staff and in particular the supervisors show a contempt for the customer as I have never seen before. I will not point out any of the functions of this establishment because despite their superior airs and their false idea of a job well done (because of course everyone is convinced of being on top of their duties) there is a manifest general incompetence and misunderstanding of their profession. . Yes, ladies and gentlemen, when you pay full price for such mediocre service, maybe you will understand your customers' dissatisfaction.
Of course I already know your answer ..... But the excuses are before ... After it's too late .
(Original)
Cet hôtel est un excellent 2* pas plus.
Les hommes et femmes de l'ombre tel que Le personnel de chambre et l'equipe technique de nuit et les agents de sécurité du parking sont top .
C'est la raison pour laquelle j'attribue 2 étoiles.
En revanche le staff et notamment les encadrants font preuve d'un mépris du client comme je ne l'ai jamais vu auparavant. Je ne pointerai aucune des fonctions de cet établissement car malgré leurs airs supérieurs et leur fausse idée du travail bien fait (car bien sûr chacun est persuadé d'être au top dans ses fonctions) se cache une incompétence générale manifeste et une incompréhension de leur métier. Eh oui mesdames messieurs , quand vous paierez plein pot un service aussi médiocre, peut être alors que vous comprendrez peut-être le mécontentement des vos clients.
Bien évidemment je connais déjà votre réponse ..... Mais les excuses c'est avant ... Après c'est trop tard .
(Translated by Google) Dear Customer,
Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Best regards.
(Original)
Cher client,
Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.
Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.
Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Meilleures salutations.
L. Fahim3 weeks ago on Google(Original)
Le personnel de la réception est très compétent. Ils ont géré notre check-in (une trentaine) vers 21h avec beaucoup de professionnalisme et sans stress. Un grand bravo 👍
(Translated by Google) Dear Client),
The whole team of the Savoy le grand hotel Marrakech thanks you for your opinion, it is appreciated!.
We are delighted that our services met your expectations.
It was a pleasure to receive you.
Cordially.
(Original)
Cher(e) client(e),
Toute l’équipe du Savoy le grand hôtel Marrakech vous remercie pour votre avis, c’est apprécié !.
Nous sommes ravis que nos services aient été à la hauteur de vos espérances.
Ce fut un plaisir de vous recevoir.
Cordialement.
Malika El Ayyad2 months ago on Google(Original)
Actuellement au "grand" hotel savoy Hôtel 5 étoiles d'apparence digne de ce nom, point positif chambre propre et hôtel propre bon emplacement à 10 minutes de l'aéroport et collé au médina Mall une porte de l'hôtel donne directement sur le centre commercial. Point négatif accueil froid au niveau de la Réception, il ne réponde jamais au téléphone, il pense que luxe rime avec froideur, on croirait être à la douane. Pas beaucoup d'informations ni dans la chambre, ni nulle part. En période estivale, le petit déjeuner s'apparente à un jeu de survie, l'organisation est catastrophique, le repas basique rien d'exceptionnel. Viennoiserie horrible. Service brouillon, on demande une chose à personne et elle disparaît etc.. Bref le bazar, la piscine est grande il y a de la place mais pas de suffisamment de transat il y a de la place pour en mettre mais il y en a pas ! On voit du personnel marcher de tout les côtés mais on se demande ce qu'il font, ils n'apporte aucune solution au besoin des clients. C'est le Maroc quoi d'appenrence on croit à du luxe mais ils n'ont pas les compétences pour gérer l'organisation d'un grand hôtel. Comparer au service de Dubai le Maroc à encore beaucoup a apprendre. Ici tout marche au pourboire. Dc déçu...
(Translated by Google) Hello,
Thank you for taking the time to tell us about your experience after your stay at Savoy le grand hotel Marrakech. We regret that the service did not meet your expectations.
Your opinion is very important to us, it fills us with energy to always improve.
We have taken note of all your comments which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Cordially,
(Original)
Bonjour,
Merci d'avoir pris le temps de nous raconter votre expérience après votre séjour à Savoy le grand hôtel Marrakech, Nous regrettons que le service n'ait pas répondu à vos attentes.
Votre avis est très important pour nous, ça nous remplit d’énergie afin de toujours nous améliorer.
Nous avons pris note de toutes vos remarques qui seront bien entendu, partagées avec l’ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Cordialement,
Mouloud Amouz3 months ago on GooglePs: the smile of the staff marked us!
(Original)
Séjour agréable de l'accueil du personnel, au service des différentes personnes ( voiturier, service de chambre, accueil, jardinier,...) et j'en oublie. Vous pouvez y aller les yeux fermés. Expérience à renouveler avec grand plaisir.
Ps : le sourire du personnel nous a marqué !
(Translated by Google) Dear Customer,
Thank you for taking the time to share this positive review with us!
We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.
Sincerely,
(Original)
Cher Client,
Nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous !
Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes et espérons vous accueillir prochainement au sein de notre établissement Savoy le grand hôtel Marrakech.
Sincèrement,
Abdellah Derbache2 months ago on Google(Original)
L’hôtel et très beau, bien entretenu mais ! Le personnels à l’accueil ainsi que la sécurité sont les plus gros défaut, ils nous ont voler une nuit d’hôtel franchement, a fuir
(Translated by Google) Dear Customer,
We would like to apologize for this very regrettable incident.
We have launched an internal investigation in order to verify and prevent a possible act from happening again.
We very sincerely hope that you will give us another chance to convince you that at the savoy hotel, the most important thing is your satisfaction.
Cordially.
(Original)
Cher client,
Nous tenons à vous présenter nos excuses pour cet incident tout à fait regrettable.
Nous avons diligenté une enquête interne afin de vérifier et d'éviter qu'un éventuel acte ne se reproduise plus.
Nous espérons très sincèrement que vous nous accorderez une nouvelle chance de vous convaincre que chez le savoy hôtel, le plus important, c'est votre satisfaction.
Cordialement.
A Google User3 months ago on Google(Original)
الفندق لا يمت بصلة للخمس نجوم الخدمة سيئة جدا وما يعطون الغرفة المميزة الا بالبقشيش وسحبو مني سعر الغرفة مرتين الحمدلله اني اكتشفت والا كانت بتروح علي فلوسي اتصل فالليل لا مجيب يعني لو عندك حالة طارئة فالليل دبر نفسك بنفسك ولك الله تجربتي كانت فالعموم سيئة لكن موقع الفندق متميز بالنسبة للي يحب يسهر فالمطاعم المجاورة
Dear Fatma,
We are sincerely sorry to read that you did not fully enjoy your holiday with us, as we try to provide an unforgettable experience to our guests.
We assure you that your remarks will be taken into consideration in order to improve the experience of our valued customers.
Thank you again for your visit and your constructive criticism, our main objective is to ensure that our customers feel comfortable and fully enjoy their stay, which is why we hope to have the opportunity again to serve you and regain your confidence on the next occasion.
Best Regards
Kayna jolie Ca month ago on Google(Original)
Je félicite Mohamed responsable du petit-déjeuner et des banquets … il est très agréable et chaleureux , il est soucieux du moindre détail pour que votre séjour soit le plus agréable possible , je le remercie pour son investissement personnel il a compris toutes mes attentes. Merci 🙏🏻 a lui, par contre , je n’ai pas aimer l’attitude de mr ALLAHEDINE de la réception , aucune attitude commerciale il a gâcher mon arrivée dans cet hôtel et m’a donné envie d’aller loger ailleurs , il n’a rien de professionnel très hautain hélas et pense que l’hôtel lui appartient , il parle en son nom et manque beaucoup de tact et de correction , son attitude porte préjudice à cet hôtel hélas .
(Translated by Google) Dear Customer,
Thank you for taking the time to share your feedback on your last stay with us at the Savoy le grand hotel Marrakech and thank you for your praise.
We have taken good note of your remarks which, I assure you, will be studied by the teams concerned.
Looking forward to welcoming you again soon among us.
Best regards,
(Original)
Cher client,
Nous vous remercions d'avoir pris le temps de nous faire part de votre retour relatant à votre dernier séjour parmi nous au Savoy le grand hôtel Marrakech et vous remercions pour vos éloges.
Nous avons pris bonne note de vos remarques qui, je vous l'assure, seront étudiées par les équipes concernées.
Au plaisir de vous recevoir de nouveau prochainement parmi nous.
Meilleures salutations,
mendy garfunkel4 weeks ago on GoogleFrom the moment we arrived at the hotel, the receptionist was impatient and very rude, did not give us any information about the hotel or the room. …
From the moment we arrived at the hotel, the receptionist was impatient and very rude, did not give us any information about the hotel or the room.
After walking for 10 minutes we arrived at the building of our room, in front of our building was a building under renovations that made a lot of noise. They put us in a building that was more reminiscent of a boarding school,
In general, Eilat style hotel!
(Original)
לא ממליץ על המלון הזה בכלל!
מרגע ההגעה למלון, הפקיד קבלה היה חסר סבלנות ומאוד חצוף, לא נתן לנו שום מידע על המלון או החדר.
אחרי הליכה של 10 דקות הגענו לבניין של החדר שלנו, מול הבניין שלנו היה בניין בשיפוצים שעשה מלא רעש. שמו אותנו בבניין שיותר הזכיר וויב של פנימיה,
באופן כללי מלון סטייל אילת!
Dear Guest,
We would like to thank you for taking the time to share your feedback about your stay at our hotel.
We are saddened to hear that you haven’t been satisfied with your stay at our hotel and we apologize for the inconveniences you have been through.
We would like to apologize for the inconvenience and we promise you that all your remarks will be taken into account.
We hope we will have the pleasure of welcoming you again at Savoy le grand hotel Marrakech, in order to offer you a better quality of service.
Sincerely yours,
Julianna Ould - Hamouda2 months ago on GoogleImpeccable cleanliness and comfort. …
Impeccable cleanliness and comfort.
Quality breakfast as well as the service.
The staff was exemplary from A to Z, always attentive to the needs of their customers.
I would particularly like to thank the receptionists Nabil and Soukaina who welcomed me, Fatima Zohra and Hamza who were truly professional.
If you go to Marrakech I highly recommend this hotel.
Personally I would go back.
Cordially,
Juliana
(Original)
J’ai effectué 2 séjours dans ce magnifique hôtel qui est parfaitement situé.
Propreté et confort irréprochable.
Petit déjeuner de qualité de même pour le service.
Le personnel était exemplaire de A à Z, toujours à l’écoute des besoins de leurs clients.
Je tiens à remercier particulièrement les réceptionnistes Nabil et Soukaina qui m’ont accueillis, Fatima Zohra ainsi qu’Hamza qui étaient dotés d’un réel professionnalisme.
Si vous passez sur Marrakech je vous recommande vivement cet hôtel.
Personnellement j’y retournerai.
Cordialement,
Julianna
(Translated by Google) Dear Client),
We thank you for taking the time to share this warm comment with us, we are delighted to know that you appreciated the professionalism and attention of our colleagues, thanks to you our loyal customers we are moving forward, you are playing a crucial role in the success of our team and our establishment. We thank you, and hope to welcome you soon in our hotel.
Sincerely
(Original)
Cher (e) Client(e),
Nous vous remercions d’avoir pris le temps de partager ce chaleureux commentaire avec nous, nous sommes ravis de savoir que vous avez apprécié le professionnalisme et les attentions de nos collègues, grâce à vous nos fidèles client(e)s nous avançons, vous jouez un rôle crucial dans le succès de notre équipe et de notre établissement. Nous vous remercions, et espérons vous accueillir prochainement au sein de notre hôtel.
Sincèrement
Thomas Hamonic2 months ago on GoogleI would like to particularly thank Mr EL GHAZI the night manager for his listening and for having carried out our specific requests. We will come back with pleasure.
(Original)
Merci pour cette expérience mémorable, l’emplacement est idéale , les chambres sont spacieuses , le petit déjeuner est varié avec de belle spécialité marocaine.
Je tiens à remercier particulièrement Mr EL GHAZI le directeur de nuit pour son écoute et pour avoir réalisé nos demande spécifiques. Nous reviendrons avec plaisir.
(Translated by Google) Dear Thomas,
First of all, we would like to thank you for your testimony after your last stay at Savoy le grand hotel Marrakech.
We are delighted to see how our hotel met your expectations and assure you that it was a great pleasure to see you happy.
We hope to have the pleasure of welcoming you again to make you enjoy a stay as "exceptional" as the previous one!
Cordially
(Original)
Cher Thomas,
Nous voudrions tout d'abord vous remercier pour votre témoignage après votre dernier séjour à Savoy le grand hôtel Marrakech.
Nous sommes ravis de constater à quel point notre hôtel a répondu à vos attentes et vous assure que ce fut un grand plaisir de vous voir content.
Nous espérons avoir le plaisir de vous accueillir à nouveau pour vous faire profiter d'un séjour aussi "exceptionnel" que le précédent !
Cordialement
mila Mila3 months ago on GoogleI would like to thank the maids for their kindness and impeccable cleanliness. …
I would like to thank the maids for their kindness and impeccable cleanliness.
Khaoula, Dounia, Soukaina and Chaima.
Maids really well very polite respectful of a kindness really nothing to say.
They do a very good job.
thanks again
(Original)
Je tiens à remercier le personnel de l'hôtel savoy. Excellent hôtel vraiment rien à dire très propre. Excellent déjeuner.
Je tiens à remercier les femmes de chambre d'une gentillesse d'une propreté irréprochable.
Khaoula , Dounia , Soukaina et Chaima.
Des femmes de chambre vraiment bien très polis respectueuses d'une gentillesse vraiment rien à dire .
Elles font du très bon travail .
Merci encore
(Translated by Google) Dear Customer,
Thank you for taking the time to share your feedback on your last stay with us at the Savoy le grand hotel Marrakech and thank you for your praise.
Looking forward to welcoming you again soon among us.
Best regards,
(Original)
Cher client,
Nous vous remercions d'avoir pris le temps de nous faire part de votre retour relatant à votre dernier séjour parmi nous au Savoy le grand hôtel Marrakech et vous remercions pour vos éloges.
Au plaisir de vous recevoir de nouveau prochainement parmi nous.
Meilleures salutations,
Sabrina Driss3 months ago on Google(Original)
Un très bon séjours comme d'habitude. Le propreté, le confort et l'emplacement de l'hôtel sont parfait. Et un grand merci à l'intégralité du personnel pour leur accueil, surtout à la réception Mohammed et Fatima Zahra qui sont très serviable. Nous reviendrons.
(Translated by Google) Dear Client,
What a pleasure to read that you enjoyed your stay at the Savoy le grand hotel Marrakech, we thank you for taking the time to share this positive comment with us, following your recent stay with us, we are delighted to have known you give satisfaction.
Thank you for your review and we look forward to welcoming you again.
Cordially.
(Original)
Chere Cliente,
Quel plaisir de lire que vous avez apprécié votre séjour au Savoy le grand hôtel Marrakech, nous vous remercions d’avoir pris le temps de partager ce commentaire positif avec nous, suite à votre récent séjour parmi nous, nous sommes ravis d’avoir su vous donner satisfaction.
Merci pour votre appréciation et nous sommes impatients de vous accueillir à nouveau.
Cordialement.
Eden Boudjenaha month ago on Google(Original)
Un grand merci pour leur gentillesse, j’avais une reservation au nom de Nakache j’avais malheureusement attrapé le covid et ils ont accepté de me rembourser. Ils sont d’une gentillesse et d’une hospitalité incroyable. Je reserverais dans votre hotel quand je viendrais a marrakech.
(Translated by Google) Dear Customer,
Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech.
We read your comments with pleasure.
We hope to have the pleasure of welcoming you very soon for a memorable stay. We will be sure to share your comments with our teams.
Cordially
(Original)
Cher client,
Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech.
Nous avons lu vos remarques avec plaisir.
Nous espérons avoir le plaisir de vous recevoir très vite pour un séjour mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.
Cordialement
El-Farhani hanane3 weeks ago on GoogleI do not recommend this hotel at all the staff is super poor !!
Not only at the reception, I was received by Lamia who did not bother to explain …
I do not recommend this hotel at all the staff is super poor !!
Not only at the reception, I was received by Lamia who did not bother to explain to me to leave a credit at the reception for the extras, the pool staff a disaster of the looks askance, the server said no professionalism!!
The Alaidin manager made me pay a tourist tax for 3 nights all because I had a visitor who came to see me!! There is also 1 night where my room was not made!! A real scandal!!
I asked to see a manager, I waited 2 days and no one was sent to me!! The only person who came to me was Mouad who didn't do much to ease my stay!! Not even a commercial gesture!! Conclusion I do not recommend this hotel at all !!
(Original)
J’ai passé un séjour juste horrible !!
Je recommande pas du tout cet hôtel le personnel est hyper médiocre !!
Non seulement à l’accueil, j’ai été reçue par Lamia qui n’a pas pris la peine de m’expliquer de laisser un crédit à l’accueil pour les extras, le personnel de la piscine une catastrophe des regards de travers, le serveur Said aucun professionnalisme !!
Le responsable Alaidine m’a fait payer une taxe de séjour de 3 nuits tout sa parce que j’avais une visiteuse qui est venue me voir !! Y’a 1 nuit également ou ma chambre n’a pas été faite !! Un véritable scandale !!
J’ai demandé à voir un responsable, j’ai patienté 2 jours on ne m’a envoyé personne !! La seul personne qui est venu vers moi est Mouad qui n’a pas fait grand chose afin d’apaiser mon séjour !! Même pas de geste commercial !! Conclusion je ne recommande pas du tout cet hôtel !!
(Translated by Google) Dear Hanane,
We are sorry to read that your stay at the Savoy le grand hotel Marrakech did not meet your expectations despite the efforts made by the teams to satisfy you as best as possible.
We hope to have the opportunity to see you again among us, for a better experience.
Cordially,
(Original)
Chere Hanane,
Nous sommes peinés de lire que votre séjour au Savoy le grand hôtel Marrakech n'était pas à la hauteur de vos attentes malgré les efforts déployés par les équipes pour vous satisfaire au mieux.
Nous espérons avoir l'opportunité de vous revoir parmi nous, pour une meilleure expérience.
Cordialement,
Mahtat Mehdia month ago on GoogleServers are rushing "white" customers as usual. It is always disappointing to …
Servers are rushing "white" customers as usual. It is always disappointing to see this inferiority complex prevail in so-called classified hotels.
I do not recommend.
(Original)
Le service durant le week-end dernier était nul, de l’accueil jusqu’au restaurant.
Les serveurs se précipitent sur les clients “blancs” comme d’habitude. C’est toujours décevant de voir ce complexe d’infériorité régner dans des hôtels dits classés.
Je ne recommande pas.
(Translated by Google) Dear Mehdi,
We thank you for your comment following your recent experience at Savoy le grand hôtel.
We are sincerely sorry that your experience did not meet your expectations and please accept our apologies.
Please know that we take your comments into great consideration and that they have been passed on to the entire team in order to improve our service.
We hope to have the pleasure of seeing you again for another stay.
Cordially.
(Original)
Cher Mehdi,
Nous vous remercions pour votre commentaire suite à votre récente expérience à Savoy le grand hôtel.
Nous sommes sincèrement navrés que votre expérience n'ait pas été à la hauteur de vos attentes et nous vous prions d'accepter nos excuses.
Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.
Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour.
Cordialement.
Ichou “Ichou.trekking” Trekkinga month ago on GoogleWe said a military barracks that watches to serve us and assist us throughout …
We said a military barracks that watches to serve us and assist us throughout our stay.
I would like to warmly thank Mrs. Loubna from the sales department for her assistance before and during our stay.
Ms. Ibtihal for helping and assisting us even outside of her working hours.
The reception staff who were just on top...
Without forgetting of course our famous chefs who make us wonders 😍😍😍🍽️🍽️🍽️😍😍😍
Hats off 🤠
(Original)
Si y'a plus de 10 étoiles on aurait dû les mettre sans y penser.
On disait une casernes militaire qui veilles à nos servir et nous assister tout au long de notre séjour.
Je tiens a remercier vivement Mme Loubna du service commercial pour son assitance avant et lors de notre séjour.
Mme Ibtihal pour avoir nous aider et nous assister même hors de son horaire de travail.
Le staff de la réception qui était juste au top...
Sans oublier biensur nos fameux chefs qui nous font des merveilles 😍😍😍🍽️🍽️🍽️😍😍😍
Chapeau bas 🤠
(Translated by Google) Dear customer,
First of all, we would like to thank you for your testimony after your last stay at Savoy le grand hotel Marrakech.
We are delighted to see how our hotel met your expectations and assure you that it was a great pleasure to see you happy.
We hope to have the pleasure of welcoming you again to make you enjoy a stay as "exceptional" as the previous one!
Cordially
(Original)
Cher client(e),
Nous voudrions tout d'abord vous remercier pour votre témoignage après votre dernier séjour à Savoy le grand hôtel Marrakech.
Nous sommes ravis de constater à quel point notre hôtel a répondu à vos attentes et vous assure que ce fut un grand plaisir de vous voir content.
Nous espérons avoir le plaisir de vous accueillir à nouveau pour vous faire profiter d'un séjour aussi "exceptionnel" que le précédent !
Cordialement
Mustapha2 months ago on GoogleSuper service I would like to thank Azdine for his kindness but also for all the very polite and respectful staff, really nothing to say.
They do a very good job.
thanks again
(Original)
Je recommande vivement le savoy qui avec le temps est devenu une habitude. Je tiens à remercier le personnel de l'hôtel savoy. Excellent hôtel vraiment rien à dire très propre. Excellent déjeuner.
Super service Je tiens à remercier azdine pour sa gentillesse mais aussi de l’ensemble du personnel très polis respectueux vraiment rien à dire .
Ils font du très bon travail .
Merci encore
(Translated by Google) Dear Mustafa,
We thank you for taking the time to share this warm comment with us, we are delighted to know that you appreciated the professionalism and attention of our colleagues, thanks to you our loyal customers we are moving forward, you are playing a crucial role in the success of our team and our establishment. We thank you, and hope to welcome you soon in our hotel.
Cordially
(Original)
Cher Mustapha,
Nous vous remercions d’avoir pris le temps de partager ce chaleureux commentaire avec nous, nous sommes ravis de savoir que vous avez apprécié le professionnalisme et les attentions de nos collègues, grâce à vous nos fidèles client(e)s nous avançons, vous jouez un rôle crucial dans le succès de notre équipe et de notre établissement. Nous vous remercions, et espérons vous accueillir prochainement au sein de notre hôtel.
Cordialement
gio Pragma2 months ago on Google(Original)
L’équipe est au petit soin, ils ont par exemple livré le petit déjeuner à 3 h du matin avant mon vol de 6 h . Lorsque que vous sortirez de votre chambre quelq’un prendras le soin de faire votre chambre et de plier vos vêtements. Par dessous tout l’hôtel est très bien passé ( Carrefour à coller à l’établissement, l’excellent restaurant le Buddha bar, le menara mall pour le shopping)
(Translated by Google) Dear Customer,
Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech. We read your comments with pleasure.
We hope to have the pleasure of seeing you again very soon for another memorable experience. We will be sure to share your comments with our teams.
Cordially
(Original)
Cher client,
Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech. Nous avons lu vos remarques avec plaisir.
Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.
Cordialement
Nawal nanou3 weeks ago on GoogleThe breakfast with a buffet with a wide choice and super good msemen made by …
The breakfast with a buffet with a wide choice and super good msemen made by Hafida. Many thanks to Hafida Achraf azzedine and Morad.
J3 would come back without hesitation and recommend this hotel with your eyes closed
Ms
(Original)
Super séjour passé dans cette hotel reposant et relexant le personnel au peti soin toujours disponible.
Le petit déjeuner disposant d'un buffet avec un large choix et des msemen super bon fait par Hafida. Un grand merci à Hafida Achraf azzedine et Morad.
J3 reviendrais sans hésiter et vous recomm1nde cette hotel les yeux fermé
Mlle
(Translated by Google) Dear Nawal,
We thank you for taking the time to share this warm comment with us, we are delighted to know that you appreciated the professionalism and attention of our colleagues, thanks to you our loyal customers we are moving forward, you are playing a crucial role in the success of our team and our establishment.
We thank you, and hope to welcome you soon in our hotel.
Sincerely
(Original)
Chère Nawal,
Nous vous remercions d’avoir pris le temps de partager ce chaleureux commentaire avec nous, nous sommes ravis de savoir que vous avez apprécié le professionnalisme et les attentions de nos collègues, grâce à vous nos fidèles client(e)s nous avançons, vous jouez un rôle crucial dans le succès de notre équipe et de notre établissement.
Nous vous remercions, et espérons vous accueillir prochainement au sein de notre hôtel.
Sincèrement
tyssam burton2 months ago on Google(Original)
C’était la première fois que je mettais les pieds au Maroc et donc la première fois que j’allais à l’hôtel du Savoy. Mes parents étant des habitués de l’hôtel me l’ont fortement conseillé. Je ne regrette absolument pas ! Merci à toute l’équipe du Savoy, toute particulièrement à Kaoutar, Ibtissem,Abdel Karim, Moustafa et Mourad de la réception. A très bientôt !
(Translated by Google) Dear tyssam,
We thank you for taking the time to share this warm comment with us, we are delighted to know that you appreciated the professionalism and attention of our colleagues, thanks to you our loyal customers we are moving forward, you are playing a crucial role in the success of our team and our establishment. We thank you, and hope to welcome you soon in our hotel.
Sincerely
(Original)
Cher(e) tyssam,
Nous vous remercions d’avoir pris le temps de partager ce chaleureux commentaire avec nous, nous sommes ravis de savoir que vous avez apprécié le professionnalisme et les attentions de nos collègues, grâce à vous nos fidèles client(e)s nous avançons, vous jouez un rôle crucial dans le succès de notre équipe et de notre établissement. Nous vous remercions, et espérons vous accueillir prochainement au sein de notre hôtel.
Sincèrement
yacine ainaoui2 months ago on Google(Original)
Une semaine passée au grand Savoy de Marrakech, un bel hôtel bien situé et propre, dans le quartier de l'hivernage. La grande piscine est sympa. Le petit dej varié, merci à Imad pour le thé du matin, à la découpe de fruit sur place à la demande. Un grand merci à Azzdine à la réception pour son accompagnement tout au long du séjour. A bientôt
(Translated by Google) Dear Customer,
Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech. We read your comments with pleasure.
We hope to have the pleasure of seeing you again very soon for another memorable experience. We will be sure to share your comments with our teams.
Cordially
(Original)
Cher client,
Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech. Nous avons lu vos remarques avec plaisir.
Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.
Cordialement
Zineb larroussi3 weeks ago on GoogleMr Youssef, Mrs Hafida, Mr Azzedine and finally Mr Mourad for the reception. …
Mr Youssef, Mrs Hafida, Mr Azzedine and finally Mr Mourad for the reception.
I recommend this hotel.
(Original)
Magnifique hôtel mon séjour c’est bien passé le personnel très sympa accueillant toujours dispo un grand merci à Mr Achraf,
Mr Youssef, Mme Hafida, Mr Azzedine et enfin Mr Mourad pour l’accueil.
Je vous recommande cet hôtel.
(Translated by Google) Dear Zineb,
Thank you very much for your generous comment following your recent experience at Savoy le grand hotel Marrakech. We read your comments with pleasure.
We hope to have the pleasure of seeing you again very soon for another memorable experience. We will be sure to share your comments with our teams.
Cordially
(Original)
Cher Zineb,
Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à Savoy le grand hôtel Marrakech. Nous avons lu vos remarques avec plaisir.
Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable. Nous ne manquerons pas de partager vos remarques avec nos équipes.
Cordialement
loulou 312 weeks ago on GoogleLaila
(Original)
3 nuits dans cette hôtel sublissime tant au niveau de la propreté, accueil, le personnel en salle est juste exceptionnel Le responsable de salle Mr Morad est très avenant d'un professionnalisme parfait il est très rigoureux je reviendrai avec un grand plaisir tout était PARFAIT et je pèse mes mots les serveurs sont très réactivif Mourad ,abdelkarim et tout les autres vraiment un grand merci .
Laila
(Translated by Google) Dear Client,
Thank you for taking the time to share your feedback on your last stay with us at the Savoy le grand hotel Marrakech and thank you for your praise.
We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the location. advantageous for visitors to the city of Marrakech.
Looking forward to welcoming you again soon among us.
Best regards,
(Original)
Chère cliente,
Nous vous remercions d'avoir pris le temps de nous faire part de votre retour relatant à votre dernier séjour parmi nous au Savoy le grand hôtel Marrakech et vous remercions pour vos éloges.
Nous avons été enchantés d'apprendre que votre séjour parmi nous vous a donné une grande satisfaction, et que vous avez apprécié le service offert par les membres de nos équipes, notre savoureuse gastronomie, les installations et équipements de l’hôtel et l’emplacement avantageux pour les visiteurs de la ville de Marrakech.
Au plaisir de vous recevoir de nouveau prochainement parmi nous.
Meilleures salutations,
Eduardo Santanaa week ago on Google(Original)
Hotel bem localizado, com atendimento excelente, instalações impecáveis e duas piscinas gigantes com muitas áreas de relaxamento.
Dear Customer,
Thank you for taking the time to share this positive review with us!
We are delighted that your recent stay with us lived up to your expectations and hope to welcome you soon to our establishment Savoy le grand hotel Marrakech.
Sincerely,
moustaïd salouaa month ago on Google(Original)
2 mois après mon séjour, toujours pas de nouvelles de ma paire de basket de luxe, qui coutent plus de 600 euros. je lisais les avis avant de séjourner à l'hotel, et beaucoup de vols.. je vous confirme, hotel à fuir si vous tenez à vos affaires.
(Translated by Google) Dear Customer,
We would like to apologize for this very regrettable incident.
We have launched an internal investigation in order to verify and prevent a possible act from happening again.
We very sincerely hope that you will give us another chance to convince you that at the savoy hotel, the most important thing is your satisfaction.
Cordially.
(Original)
Cher client,
Nous tenons à vous présenter nos excuses pour cet incident tout à fait regrettable.
Nous avons diligenté une enquête interne afin de vérifier et d'éviter qu'un éventuel acte ne se reproduise plus.
Nous espérons très sincèrement que vous nous accorderez une nouvelle chance de vous convaincre que chez le savoy hôtel, le plus important, c'est votre satisfaction.
Cordialement.
miriam el ghasnaoui2 months ago on Google(Original)
Du point de vue de lhotel bien sur il est joli, bien sur il est bien placer, mais mais mais ? j’ai pri la suite a 400e par jour pendant 2semaine et je n’ai jamais pu profiter ni de la piscine ni du ptit dej, impossible d’avoir un transat au point ou il y a des jour ou je posais ma serviette au sol, le petit dej si on depasse 9h30 impossible de trouver une place, plus de thé, plus de fruit , plus de jus, bref un hôtel transformé en camping au prix de luxe ! a fuir ! quand on se plaint il dise s’en occuper mais rien ne change, les prix sont hors norme alors ke le goût n’y est pas ! les voiturier une attente juska 30min pour nous rendre la voiture , trop de laisser aller pour cet hotel qui à l’époque était top
(Translated by Google) Dear Customer,
Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Best regards.
(Original)
Cher client,
Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.
Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.
Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Meilleures salutations.
Ghizlane Bouhjara month ago on GoogleI'll start with the positives. …
I'll start with the positives.
The hotel is magnificent, the swimming pool grandiose, the delicious and varied breakfast, the setting of this hotel is really splendid, the staff (valet porter … adorable, on the other hand over the years the service has deteriorated, the staff of reception became haughty,
We book a room for 3 people overlooking the swimming pool and arrive at 1 p.m. we are told to come back in an hour that the room will be ready, so we come back at 2 p.m. we are told that the room is still not ready, so we wait until 'at 3 p.m., at 3 p.m. we are told that the room is occupied by people who have extended for a few hours so we still have to wait, how can we tell you that this has made us lose our long-awaited first day of vacation, so we recover the room at 6 p.m. and to our surprise it is a room for two and not pr 3 we are told that we are going to bring back an extra bed: a pebble clearly … shocked and disappointed, and what about the view of the swimming pool … it was a view of a courtyard. This is the first time in 3 years that they have done this to me, of course after complaints from us we are told that the next day we will be "upgraded", we have indeed been upgraded: it was simply a real room accommodating 3 people nothing more,
At the end of our stay we obviously ask for a commercial gesture to compensate us for this execrable first day / night, we are only offered a late check-out (logical at the same time we took the room only at 6 p.m. so it is in no way a commercial gesture) I push a rant and there I am only offered a slight reduction (equal to the price I would have had if I had booked on the internet) I ended up leaving this hotel by refusing their pathetic commercial gesture.. oh yes and you have to fight and run to the reception to get clean towels every day, and one day the cleaning lady is not from the past,
It was my last time at the savoy!!!!
(Original)
Grande habitué du savoy , j’y ai séjourné pour la 4 eme fois ,
Je vais commencé par les points positifs ,
L’hôtel est magnifique , la piscine grandiose, le petit déjeuné succulent et varié , le cadre de cet hôtel est vraiment splendide , le personnel ( bagagiste voiturier … adorable, en revanche au fil des années le service s’est détérioré , le personnel de réception est devenu hautain,
Nous réservons une chambre pour 3 personnes vue sur piscine et arrivons à 13h on nous dit de revenir dans une heure que la chambre sera prête , nous revenons donc à 14h on nous dit que la chambre n’est tjr pas prête , donc on attend jusqu’à 15h , à 15h on nous annonce que la chambre est occupé par des gens qui ont prolongé de quelques heures donc on doit encore attendre , comment vous dire que cela nous a fait perdre notre première journée de vacance tant attendue, nous récupérons donc la chambre à 18h et à notre grande surprise c’est une chambre pour deux et non pr 3 on nous dit qu’on va ns ramener un lit d’appoint : un cailloux clairement … choqué et déçu , et que dire de la vue sur piscine … c’était une vue sur un préau . C’est la première fois en 3 ans qu’ils me font ça , biensur après réclamations de notre part on nous dit que le lendemain on sera « surclassé », nous avons en effet étés surclassés : c’était simplement une reeel chambre accueillant 3 personnes rien de plus ,
A la fin de notre séjour nous demandons bien évidemment un geste commercial pour nous dédommager de cette première journée/nuit exécrable , on nous offre uniquement un départ tardif ( logique en même temps on a pris la chambre qu’à 18h donc c’est aucunement un geste commerciale ) je pousse un coup de gueule et là on me propose uniquement une légère réduction ( égale au prix que j’aurais eu si j’avais réservé sur internet ) je fini par quitter cet hôtel en refusant leur minable geste commercial .. ah oui et il faut se battre et courir à la réception pour avoir des serviettes propres chaque jour , et une journée la femme de ménage n’est pas du tt passé,
C’était ma dernière fois au savoy !!!!
(Translated by Google) Dear ghizlane,
Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Best regards.
(Original)
CherE ghizlane,
Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.
Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.
Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Meilleures salutations.
ידידה הפקותa week ago on Google(Original)
בית מלון נפלא. אוכל נהדר. חדרים מרווחים. נמצא במקום מרכזי. לכל כיוון אפשר להגיע ברגל תוך 10 דקות
Dear client,
Thank you very much for your kind words and detailed comment following your stay at Savoy le grand hotel.
We also appreciate the description you gave of your stay and we are delighted to hear that your experience lived up to your expectations.
We look forward to welcoming you back soon.
Best regards.
Übeydullah GÜL2 weeks ago on Google(Original)
Otel gayet güzel ve temiz Fakat Kahvaltılar bizim Türkiyedeki gibi deil. Türkiyenin otelleri bi başka
Dear Valued Guest,
Firstly, we would like to thank you for your amazing and lovely review following to your recent visit in Savoy le grand hotel Marrakech.
We are enchanted to read that you appreciated the professionalism, the attention and service of our colleagues; we will not miss to share your appreciations with all our team, your satisfaction is the greatest professional success for our staff.
Best regards and see you soon.
Sylvie Lalleg5 months ago on Google(Original)
Réception attente trop longue et accueil très très moyen. Les chambres sont spacieuses mais pas propres. Absence de chaussons et peignoir. Petit déjeuner varié mais malheureusement mauvaise organisation. Dommage. Le plus gênant c’est la propreté générale qui laisse à désirer.
sagi dvira month ago on Google(Original)
מלון מדהים בסטנדרט מאוד גבוהה. שירות ברמה מאוד גבוהה. אוכל טעים וטרי. בריכה נקיה וגדולה. מומלץ בחום.
Dear client,
We would like to thank you for taking the time to share your experience with our community.
We are delighted to read that your stay with us was "Amazing" we will be more than happy to share your warm comments with our team.
We trust to have the pleasure of welcoming you very soon at The Savoy le grand hotel Marrakech.
Warm regards,
Sofi Ben3 weeks ago on Google(Original)
Nous avons séjourné pendant quatre jours ce fut le pire c’est jour de notre vie l’hôtel est incroyable mais le personnel manque totalement de professionnalisme et d’incompétence l’hôtel ne mérite même pas une étoile pour le manque de respect qu’on a eu lors de ce séjour des responsables aider les employés autain personnel zéro Nous sommes pleins et malgré ça aucun geste commercial n’a été Fait
(Translated by Google) Dear Customer,
Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Best regards.
(Original)
Cher client,
Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.
Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.
Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Meilleures salutations.
Sima Rime4 months ago on GoogleI highly recommend this hotel.
(Original)
Nous avons passé 3 nuits dans cette hôtel c était très bien, il est super bien situé les personnels sont très sympa et très gentils. Un grand merci à mansoura la masseuse du hammam était très sympa et très sympathique 👍
Je recommande fortement cet hôtel.
(Translated by Google) Dear Customer,
Thank you for taking the time to share your feedback on your last stay with us at the Savoy le grand hotel Marrakech and thank you for your praise.
Looking forward to welcoming you again soon among us.
Best regards,
(Original)
Cher client,
Nous vous remercions d'avoir pris le temps de nous faire part de votre retour relatant à votre dernier séjour parmi nous au Savoy le grand hôtel Marrakech et vous remercions pour vos éloges.
Au plaisir de vous recevoir de nouveau prochainement parmi nous.
Meilleures salutations,
P Sa week ago on Google(Original)
Хороший отель. Ненавязчивый марроканский сервис. Холодный бассейн. Будда бар дверь в дверь)
Dear customer,
Thank you very much for your generous feedback following your recent stay at the Savoy le grand hotel Marrakech.
We were pleased to read your remarks. We shall ensure your recognition is shared with our team.
We look forward to seeing you soon for another memorable experience.
Sincerely
Jays E5 months ago on GoogleThis so-called 5-star hotel is worthy of a 1-star hotel in Europe. …
This so-called 5-star hotel is worthy of a 1-star hotel in Europe.
We enter the room, dirty bed (hairs under the duvet), hair in the shower, crushed insect on the wall, broken shower door and so on.
The worst concierge service I have ever seen.
At check out the reception told us that it is better that we transport our luggage ourselves to the car.
Arrived at the car park, I see that my car has been damaged even though it was the hotel car park which is supposed to be under surveillance, I call the concierge to complain, no news.
A tip do not book in this hotel if you want to have a good stay.
never again
(Original)
Hôtel à éviter!!
Cet hotel sois disant 5 étoiles est digne d'un hotel 1 étoile en Europe.
On rentre dans la chambre, lit sale (des poils en dessous de la couette), des cheveux dans la douche, insecte ecrasé au mur , porte de la douche cassée ett j'en passe.
Le pire service de conciergerie que j'ai jamais vu.
Au check out la reception nous dis qu il vaut mieux qu on transporte nos baggages nous même jusqu'a la voiture.
Arrivés au Parking, je vois que ma voiture à été détériorée alors que c'etait le parking de l'hotel qui est censé être sous surveillance, j'appelle la conciergerie pour le plaindre, pas de nouvelles.
Un conseil ne reservez pas dans cet hotel si vous voulez passer un bon séjour.
Never again
(Translated by Google) Dear Customer,
Thank you for taking the time to tell us about your experience following your last stay at the Savoy le grand hotel Marrakech.
We regret that the service did not meet your expectations. Your opinion is very important to us; it fills us with energy so that we can always improve.
We have taken note of your comment which will of course be shared with all of our teams to improve our services and services and serve you better in order to regain your trust.
Best regards.
(Original)
Cher client,
Merci d'avoir pris le temps de nous faire part de votre expérience suite à votre dernier séjour au Savoy le grand hôtel Marrakech.
Nous regrettons que le service n'ait pas répondu à vos attentes. Votre opinion est très importante pour nous; il nous remplit d'énergie pour que nous puissions toujours nous améliorer.
Nous avons pris note de votre commentaire qui sera bien entendu, partagé avec l'ensemble de nos équipes pour améliorer nos services et prestations et mieux vous servir afin de regagner votre confiance.
Meilleures salutations.
Hivernage
Refined, modern Hivernage is known for nightlife, with a casino, cocktail lounges, hotel dance clubs and chic global restaurants with live music. The Royal Theatre, with domes and Ancient Egyptian–style columns, stages concerts in an amphitheater. Nearby, the Menara Gardens, with a huge reflecting pool and mountains in the background, date to the 12th century, and El-Harti Park has fountains and a rose garden.Hotel location score
About this hotel
Among the restaurants of the bustling Hivernage district, this high-end hotel is 3 km from the stalls and entertainers in Jemaa el-Fnaa square, and 4 km from Marrakech Menara Airport. …
Plush, modern rooms come with Wi-Fi, flat-screen TVs, and furnished balconies or terraces; some have pool views. Suites add separate living rooms.
There are 6 polished restaurants, including a classic Italian eatery, and multiple chic bars, as well as a tranquil spa with an indoor pool, saunas and a hot tub. Other amenities include 2 outdoor pools and a gym. Parking and breakfast are available.
Address & contact information
Health & safety
Enhanced cleaning
Personal protection
Physical distancing
Minimized contact
Increased food safety
Amenities
Popular amenities
- Pool
- Spa
- Breakfastfree
- Wi-Fifree
Internet
- Wi-Fifree
- Public internet workstation
Policies & payments
- Smoke-free property
- Credit cards
- Cash
Pools
- Indoor pool
- Outdoor pool
- Hot tub
Wellness
- Fitness center
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
Business & events
- Business center
- Meeting rooms
Languages spoken
- Arabic
- English
- French
Bathrooms
- Private bathroom
- Shower
Food & drink
- Restaurant
- Bar
- Breakfastfree
- Breakfast buffet
Services
- Front desk24 hour
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
Parking & transportation
- Parkingfree
- Self parking
- Valet parking
- Airport shuttleextra charge
- Private car service
Accessibility
- Accessible
- Accessible parking
- Accessible elevator
Pets
- No pets
Rooms
- Air conditioning
- Coffee maker
- Minibar